Luke Gale
Basildon,Essex
Summary
Professional with expertise in returns processing, inventory management, and customer service. Demonstrates effective communication and customer loyalty skills, with proficiency in cash handling and electronic payment systems. Experienced in supervising staff and optimizing store layouts to enhance operational efficiency. Committed to high standards of service and time management, with aspirations for leadership in customer service and operations.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Warehouse/Trade counter
TLC Electrical
Basildon, Essex
05.2022 - 07.2025
- Reduced queue length by efficiently checking out customers.
- Enhanced customer satisfaction through prompt and friendly service.
- Maintained organised merchandising with consistent shelf restocking.
- Ensured careful packaging of purchases to prevent damage.
- Increased order accuracy by meticulously verifying incoming goods against delivery notes.
- Trained new staff on goods inward procedures to build a knowledgeable team.
- Promoted swift product turnover by effectively loading and unloading deliveries.
- Checked expiry dates on received items, ensuring quality assurance.
- Optimised warehouse layout and organisation to enhance operational efficiency.
- Oversaw end-of-day clean-up operations, ensuring a tidy working environment.
Warehouse operator
Alpi UK
Basildon, Essex
07.2020 - 03.2022
- Secured products to prevent damage during transportation.
- Stacked pallets to establish an organised storage system.
- Adhered to health and safety guidelines, promoting a safe workplace.
- Communicated with supervisors to enhance workflow efficiency.
- Operated Counterbalance FLT for bulk item loading onto racking systems, maximising storage space.
- Timely loaded and unloaded lorries, facilitating smooth operations.
- Handled fragile items carefully while operating FLT to maintain quality.
- Labelled items clearly to minimise storage and dispatch errors.
Education
GCSEs - School/Sixform
Basildon academies
Basildon, Essex 09.2008 - 09.2015
Skills
- Returns and refunds processing
- Communication efficiency
- Inventory management
- Customer loyalty building
- Store layout knowledge
- Cash handling and money counting
- Faulty goods management
- Electronic payment processing
- Employee supervision
- Telephone etiquette
- Customer service excellence
- Packaging expertise
- Time management skills
- Stress resilience
- Forklift operation proficiency
Timeline
Warehouse/Trade counter
TLC Electrical
05.2022 - 07.2025
Warehouse operator
Alpi UK
07.2020 - 03.2022
GCSEs - School/Sixform
Basildon academies
09.2008 - 09.2015
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