Luke Fransham

Wellingborough,Northampton

Summary

A detail-oriented and results driven individual, with extensive customer-

facing experience and strong interpersonal skills. Key strengths include

attention to detail, a logical approach to work and an ability to think on

their feet and adapt swiftly to changing situations. Strong computer

skills and a willingness to learn attitude, working hard to produce

quality work by expected deadlines.

Overview

years of professional experience

years of post-secondary education

Certification

Work History

Sales assistant

Next Retail ltd.

Rushden Lakes, Northamptonshire

07.2022 - Current

Monitored and maintained inventory, ensuring accurate stock levels and timely restocking to minimise product shortages.
Communicated effectively with disgruntled customers, keeping a cool head and offering a variety of solutions.
Managed till operations smoothly, reducing waiting time for customers.
Delivered exceptional customer service, encouraging repeat business.
Processed all cash and card transactions via the store's POS system accurately and efficiently, reducing waiting times for customers.
Trained 3 new part-time team members.
Achieved 100% accuracy during stock-take.

Education

GCSEs -

Northampton School for Boys

Northampton, Northamptonshire

09.2017 - 07.2022

A-Levels -

Wrenn School

Wellingborough, Northamptonshire

09.2022 - 06.2024

Skills

Leadership
Proficient in Microsoft Office, Word, PowerPoint, Excel etc
Problem-solving

Critical thinking
Attention to detail

Certification

Sports Leadership Certification:

Designed over 10 sport sessions for primary school students
Led classes of 15 students twice a week between September 2022 and June of 2023.
Developed leadership skills, patience and attention to detail.
Delegated roles in a group environment to ensure a smooth process.
Altered sessions to be more inclusive and enjoyable, after asking for feedback from the students and teachers.

Affiliations

I am an able sportsman, particularly enjoying football and golf.
I also enjoy online gaming which has promoted good teamwork and decision making skills. I often take the lead role in team games where clear and decisive action is required.

References

References available upon request.

Timeline