Luke Ellis
Bedford,Herefordshire
Summary
I am an ambitious and driven automotive sales professional with a proven track record of building strong customer relationships, delivering exceptional service, and achieving consistent sales growth. Having progressed from an aftersales role into vehicle sales, I have developed a well-rounded understanding of the customer journey and a passion for helping customers make informed purchasing decisions. I thrive in target-driven environments, combining a consultative approach with strong commercial awareness to maximise opportunities for both the customer and the business. Known for my professionalism, adaptability, and ability to build lasting customer loyalty, I am continually focused on developing my skills, exceeding expectations, and progressing my career within the automotive industry.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Sales Executive
Bells Volvo Bedford
2023.10 - Current
- Achieved year-on-year growth in sales performance through effective pipeline management, strong product knowledge, and a proactive approach to customer engagement.
- Managed long-term customer relationships, focusing on retention, repeat business, and referrals through consistent exceptional service.
- Developed sales approach in premium automotive environment, delivering personalised customer experiences tailored to individual requirements and expectations.
- Built a strong reputation for customer satisfaction, generating positive Google and Trustpilot reviews while developing a loyal customer base that continues to return for future purchases.
- Worked collaboratively across multiple departments to ensure a seamless customer journey, strengthening communication and organisational skills within a larger dealership structure.
- Adapted to values and standards of family-run business, balancing customer-first approach with commercial objectives of dealership.
Sales Executive
Richard Sanders Renault
2022.09 - 2023.09
- Progressed from Aftersales into vehicle sales, building strong customer relationships and guiding customers through the purchasing process to help them find the right vehicle for their needs.
- Used active listening to understand customer requirements, identify sales opportunities, and deliver an excellent customer experience.
- Developed negotiation, communication, and consultative selling skills, fostering customer confidence and trust through a personalised approach.
- Prepared and presented tailored finance quotations, advising customers on suitable finance solutions and vehicle replacement strategies to enhance long-term affordability and flexibility.
- Contributed to business growth by aligning customer satisfaction with commercial objectives in a competitive sales environment.
Service Advisor
Richard Sanders Renault
2021.02 - 2022.09
- Delivered a high standard of customer service throughout the vehicle servicing process, building strong customer relationships through clear communication, professionalism, and regular updates.
- Resolved customer queries, concerns, and complaints using effective problem-solving and conflict-resolution skills, receiving positive feedback for patience and attentiveness when handling challenging situations.
- Coordinated with workshop technicians, parts departments, and valeting teams to ensure seamless communication and timely delivery of servicing and repair work.
- Identified and recommended additional maintenance and service options, enhancing customer vehicle maintenance while driving sales growth.
- Developed organisational, multitasking, and stakeholder management skills in fast-paced dealership environment.
Education
A-Levels - 3-D Design
Bedford College
Bedford 2015.01 - 2018.01
Bachelor of Arts - Transport Design
Staffordshire University
Stafford 2018.01 - 2021.01
Skills
- Customer relationship management
- Customer retention
- Sales forecasting
- Product knowledge
- Customer Service
- Active listening
- Time management
Accomplishments
Completed a 10,000 ft tandem skydive in Mauritius
Built the first bespoke Abarth 595 widebody in the UK
Finished as the top sales executive last year
Purchased my first luxury watch before 30 years old
Timeline
Sales Executive
Bells Volvo Bedford
2023.10 - Current
Sales Executive
Richard Sanders Renault
2022.09 - 2023.09
Service Advisor
Richard Sanders Renault
2021.02 - 2022.09
Bachelor of Arts - Transport Design
Staffordshire University
2018.01 - 2021.01
A-Levels - 3-D Design
Bedford College
2015.01 - 2018.01