Luke Ekhayeme
Barking,Essex
Summary
Personable and professional with natural ability to connect with people and create welcoming environment. Skilled in communication and problem-solving, ensuring residents, guest satisfaction and smooth operations. Committed to delivering exceptional service and enhancing residents and guest experience in a concierge role.
Overview
12
12
years of professional experience
2
2
years of post-secondary education
1
1
Certification
Work history
Concierge/Receptionist
Property Management Recruitment
London
09.2015 - Current
- Handling daily requests, complaints, or queries of the residents, whether by phone, e-mail, or in person.
- Carrying out regular patrols to ensure that the development is well-cleaned, and secure and reporting maintenance issues to the development manager or relevant contractors.
- Ensuring that all the security equipment, security doors, and building lifts are working correctly and conducting fire and safety checks daily.
- Handling and managing deliveries and return as well as residents, contractors and visitors keys, making sure they are signed in and out in line with the development system and protocol.
- Established a professional working relationship with all staff, residents and contractors of the development and being the first point of contact for the property.
Customer Service Assistant
Blue Arrow (Tesco Plc & F&F)
London
02.2014 - 09.2015
- Provided the highest level of customer care.
- Ensured that customers got the right products they needed.
- Assisted customers to build an outfit and accessorize.
- Advised customers on the latest trends and promotions, thereby helping them to make the right choices which increased customer service rating by 20%.
- Received regular commendations for being an effective and good team player.
Education
Certificate of Higher Education - Management
Birkbeck University of London
10.2014 - 06.2016
Skills
- Courtesy
- IT, Social media
- Customer care
- Conflict resolution
- Dynamic communication
- Problem solving
- Team collaboration
- Time management
Certification
- Sep 2019 Fire Warden (Fire Marshal) Training and Certificate.
- Apr 2017 Level 2 Certificate for Door Supervisors.
Languages
German
Fluent
Accomplishments
- Rectified volatile situations and problems quickly and efficiently through active listening, conflict resolution, and dynamic communication skills resulting in an increase in customer service rating by 30%.
- Receiving consistently positive feedback for personal performance for service with energy and enthusiasm that contributed to an increase in client volume by 25%.
References
References available upon request.
Timeline
Concierge/Receptionist
Property Management Recruitment
09.2015 - Current
Certificate of Higher Education - Management
Birkbeck University of London
10.2014 - 06.2016
Customer Service Assistant
Blue Arrow (Tesco Plc & F&F)
02.2014 - 09.2015
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