Luke Donnelly
Livingston, West Lothian
Summary
Entry-level IT support candidate with National 5 Computing and hands-on experience resolving hardware and software faults, setting up workstations and updating software. Brings strong communication, data protection awareness and careful problem-solving to help keep users supported and systems running smoothly.
Overview
1
1
year of professional experience
Work History
Support Staff Member
St John Ogilvie Primary school
Livingston, West Lothian
05.2026 - 05.2026
- Monitored playtime activities, observing student behaviour and intervening with rule-breakers to ensure a positive environment.
- Maintained confidentiality of sensitive information, adhering to data protection laws and company policies to protect privacy.
- Prepared reports and presentations to aid management decision-making.
Support Staff Member
Ogilvie School Campus
Livingston, West Lothian
04.2026 - 05.2026
- Monitored student playtime activities to ensure safety and adherence to rules, fostering a secure and supportive environment for students.
- Provided administrative support to school staff by efficiently managing communication, documentation, and reporting processes.
- Maintained confidentiality of sensitive information, adhering to data protection laws and company policies to safeguard privacy.
- Engaged in training sessions and workshops to improve skills and contribute to a professional learning environment.
IT Support Assistant
Mercy Corps
Glasgow
09.2025 - 09.2025
- Troubleshot system and network problems, diagnosing and resolving hardware and software faults.
- Set up new workstations for users with proper cables, equipment and software.
- Updated software for new functionality and improved security.
Education
national 5 - Computing
St Margarets Academy
Livingston, WLN 2022 - Current
national 5 - Health and Food Technology
St Margarets Academy
Livingston, WLN 2022 - Current
national 5 - Biology
St Margarets Academy
Livingston, WLN 2022 - Current
national 5 - Maths
St Margarets Academy
Livingston, WLN 2022 - Current
national 5 - English
St Margarets Academy
Livingston, WLN 2022 - Current
national 5 - Religious, Moral and philosophical Studies
St Margarets Academy
Livingston, West Lothian 2022 - Current
national 5 - Wood Work
St Margarets Academy
Livingston, West Lothian 2022 - Current
Skills
- Hardware setup
- Administrative skills
- Data protection compliance
- Microsoft Excel
- Report preparation
- Administrative skills
- Customer Service
- Behaviour management
- Problem-solving
- Strong communication
- Strong communication
Hobbies and interests
- Building Computers
- 3D printing things
- Cooking
- Coding
Timeline
Support Staff Member
St John Ogilvie Primary school
05.2026 - 05.2026
Support Staff Member
Ogilvie School Campus
04.2026 - 05.2026
IT Support Assistant
Mercy Corps
09.2025 - 09.2025
national 5 - Wood Work
St Margarets Academy
2022 - Current
national 5 - Religious, Moral and philosophical Studies
St Margarets Academy
2022 - Current
national 5 - English
St Margarets Academy
2022 - Current
national 5 - Maths
St Margarets Academy
2022 - Current
national 5 - Biology
St Margarets Academy
2022 - Current
national 5 - Health and Food Technology
St Margarets Academy
2022 - Current
national 5 - Computing
St Margarets Academy
2022 - Current