Luke Dimond

I started my time in this role purely as a chef but have worked myself into the management position.

My role is mainly comprised of team management, organisation of shift patterns and stock management.

I love my job but it isn't right for my family as I have a 2 year old and the late nights aren't fair on my wife which is why Im looking for a change.

• Established a positive work environment which promoted staff morale and productivity.
• Streamlined communication processes for improved team collaboration.
• Improved staff retention with robust HR policies and procedures.
• Maintained organisational compliance with applicable legislation and regulations.

• Trained junior staff for optimal performance and skill development.
• Collaborated with suppliers for fresh and quality ingredients procurement.
• Adhered to strict dietary guidelines from customers, ensuring satisfaction.
• Improved kitchen efficiency by streamlining cooking processes.
• Coordinated with front-of-house staff to ensure seamless service delivery.
• Fostered a positive work environment, boosted team morale.
• Monitored inventory levels, ensured timely replenishment of stock.
• Managed all aspects of the kitchen, ensuring smooth operation.
• Implemented new recipes for enhanced menu diversity.
• Maintained exemplary hygiene standards in the kitchen area.

• Coordinated prep work, streamlined the cooking process.
• Optimised workflow processes reduced time spent on administrative tasks.
• Collaborated closely with suppliers, secured fresh ingredients daily.
• Adhered to strict hygiene standards, ensured a clean working environment.
• Improved customer satisfaction by creating innovative and appetising menu items.
• Maintained high safety standards during food preparation and serving procedures.
• Streamlined kitchen operations for enhanced efficiency.
• Reduced food waste to improve profitability.
• Transformed under-utilised ingredients into special menu items.

During my employment as Manager for The Vapour Den & Aberdare Wargames I have been responsible for all aspects of the day to day running of a dual business across 5 locations.

Some of my responsibilities are as follows,

• Recruited, hired and trained high-achieving employees for improved marketing and sales performance.
• Applied expertise in team leadership to address productivity and performance issues, motivating staff to work to the best of their abilities.
• Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
• Led team changes and organisational restructures to boost productivity.
• Analysed sales to identify top-performing products.
• Employed outstanding communication and conflict-resolution abilities to deftly resolve customer complaints.
• Managed and distributed weekly sales reports, enabling performance evaluation to aid continual growth.
• Oversaw store opening and closing, including reconciling cash drawers and making bank deposits.
• Analysed data and identified opportunities to minimise operating costs.
• Supervised and trained customer service team members to provide exceptional client care.
• Held weekly calls with all Supplier Account Managers to maintain a healthy relationship and secure the best prices.
• Generated and placed weekly orders to ensure good stock levels throughout all locations.
• Managed POS inventory, Set stock prices and oversee all team members POS activity.
• Creation and management of social media pages.

I moved to South Wales in 2014 to live with my wife and support her through university.

I moved here without a job to step into and setting myself up as a sole trader seemed like a perfect opportunity to settle into the area, meet new people and generate some income using a trade I learnt from my Dad.

I found work quickly by being proactive and using my initiative to establish working connections with both private tenants/homeowners & Student landlords to ensure a steady flow of work.

During this period;

• I Executed domestic and commercial painting and decorating accurately and efficiently.
• Exceeded customer expectations by delivering high-quality results within budget and timeframe targets.
• Secured new contracts by offering competitive quotes.