Luke Davies
Swansea
Summary
Dynamic facilities management leader with extensive experience at Facility Services Group Ltd, excelling in operational delivery and client satisfaction. Proven expertise in CAFM systems and contract mobilisation, complemented by strong account management skills. Successfully integrated AI solutions to enhance service efficiency, driving significant improvements in performance and compliance.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Head of FM Services
Facility Services Group Ltd
Swansea
11.2017 - Current
- Lead operational and commercial delivery of multi-site M&E maintenance and compliance contracts across commercial, industrial, and mixed-use portfolios.
- Manage key accounts including Savills, Knight Frank, Colliers, and Lambert Smith Hampton.
- Oversee SLA compliance, KPI performance, and client satisfaction.
- Configure and manage JobLogic customer portals, including login setup, dashboard build, and client training.
- Mobilise FM service contracts (hard, soft, and TFM), creating assets, tasks, and PPM schedules in client CAFM systems.
- Onboarded with Expansive FM for Clockwise contract, enhancing workflow efficiency.
- Lead AI-driven operational project — building a sector-specific Elyos AI voice agent integrated with JobLogic–Vantify for automated out-of-hours service handling.
Contract Manager
Facility Services Group Ltd
Swansea
06.2014 - 11.2017
- Directed day-to-day coordination of planned and reactive maintenance services.
- Managed resource allocation, subcontractor engagement, and compliance scheduling.
- Supported tender processes and mobilisation activities for new client contracts.
Contract Co-Ordinator
Facility Services Group Ltd
Swansea
05.2011 - 06.2014
- Scheduled PPM visits and reactive jobs using CAFM systems.
- Liaised with clients and contractors to ensure on-time service delivery.
- Managed compliance documentation and prepared audit evidence.
Business Development Manager
iVision UK Ltd
Cwmbran
07.2008 - 05.2011
- Managed CRM systems, planned marketing campaigns, and developed energy efficiency proposals for public and private sector clients.
- Conducted site surveys and prepared ROI/payback calculations for LED retrofits.
Sales & Marketing Manager
Market Catalyst Ltd
Swansea
07.2005 - 09.2006
- Designed and executed multi-channel marketing campaigns for SME clients.
- Delivered sales presentations and supported strategic growth initiatives.
Education
BSc - Business Management
Swansea University
Swansea01.2008
A-Levels - Business Studies, ICT, Sociology
Gorseinon College
Swansea01.2004
GCSE’s - 9 GCSE’s Inc. Mathematics, English & Science
Penyrheol Comprehensive School
Swansea01.2002
Skills
- Facilities management services
- Maintenance and compliance
- CAFM systems expertise
- Contract mobilisation and scheduling
- AI integration in operations
- Client portal setup and training
- Account management and reporting
- Tendering and contract negotiation
- Team leadership and management
Certification
- NEBOSH General Certificate in Occupational Health & Safety
- Legionella Awareness
- Asbestos Awareness
- Emergency First Aid
Hobbies and Interests
- Proud parent of three young children, actively involved in their Welsh-medium school community.
- Keen interest in emerging technologies, especially AI applications in FM and property management.
- Enjoy running, home DIY projects, and spending time on the beautiful South Wales coastline.
Timeline
Head of FM Services
Facility Services Group Ltd
11.2017 - Current
Contract Manager
Facility Services Group Ltd
06.2014 - 11.2017
Contract Co-Ordinator
Facility Services Group Ltd
05.2011 - 06.2014
Business Development Manager
iVision UK Ltd
07.2008 - 05.2011
Sales & Marketing Manager
Market Catalyst Ltd
07.2005 - 09.2006
BSc - Business Management
Swansea University
A-Levels - Business Studies, ICT, Sociology
Gorseinon College
GCSE’s - 9 GCSE’s Inc. Mathematics, English & Science
Penyrheol Comprehensive School
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