Luke Collier

• Ensured safety of the building by conducting regular security checks.
• Assisted in setting up furniture for meetings to provide a comfortable environment.
• Liaised with service providers for necessary repairs or installations as needed.
• Maintained cleanliness and hygiene of premises by performing daily cleaning tasks.

• Ensured adherence to company policy by all team members, maintaining professionalism at all times.
• Introduced innovative solutions which maximised output without compromising quality.
• Implemented new working methods which improved overall efficiency of the team operations.
• Provided comprehensive onboarding training to reduce learning curve for new hires.
• Increased team cohesion by implementing regular feedback sessions.
• Prioritised tasks according to urgency and importance, optimising workload allocation among team members.
• Handled employee grievances professionally, minimising potential workplace disputes.
• Encouraged open communication, fostering a positive work culture.

As an Executive Officer I have worked in two diffrent roles.

• Work coach providing support and advice to a wide range of customers who claim working age benefits such as Universal Credit. This can cover a wide range of issues including overcoming perceived obstacles to work such as health conditions and low self esteem by using effective coaching techniques and on occasion engaging in challenging conversations.
• Employer Advisor providing support to local employers to help provide job opportunities for those seeking employment by breaking sown some preconceptions around people who are unemployed. I also arranged Jobs Fairs, Work Experience Placements and Pre Employment Training.

BAPI is an American company who were moving into the UK market for the first time in this role I set up the UK stores and Inventory system as well as providing technical support on a wide range of sensors used mostly in the Heating Ventilation and Air Conditioning market. On a day to day basis I would answer customers questions on all aspects of the business, process orders including packing and shaping, liaise with the US factory to arrange productions schedules and provide technical support to UK customers.

I this role I provided technical support, product selection and quotation for a wide range of commercial ventilation equipment, On a day to day basis I would prepare technical submission and quotes based on issued technical drawings and liaise with the companies manufacturing plant to confirm delivery windows. On occasion on-site visits to provide technical support and written reports in support of the sales team would also be required.

In this role I provided technical support on a wide range of products used in the Heating Ventilation and Air Conditioning sector. Daily activities included answering customer technical enquiries using telephone and E-mail, producing product selection schedules, managing the companies returned materials procedure and proof reading of technical documents translated form Swiss German to English language. At times on site customer support nd training was also part of my remit the production of demonstration equipment.

BSRIA is the Building Services Research and Information Association, In this role I worked in the calibration department covering a wide range of work including managing the design and production of new calibration equipment and the writing of the procedures for use. I also was responsible for the reference calibration of a open wind tunnel using a Laser Doppler Anemometer. I also performed the onsite fitting of data logging equipment used to study the energy efficiency of new build housing.

I started at Belimo in 2005 and worked my way up from being a Technical Support Engineer to Sales support Manager for the UK, in these roles I worked on multiple product launches, industry steering committees and design working groups within the Heating Ventilation and Air Conditioning industry. in this time I had to start from scratch using Microsoft office and learn a whole new skill set of providing customer support via telephone and E-mail, I like to think that my progression in this company demonstrates my flexibility and ability to learn new skills quickly and effectively.

After serving a 3 year apprenticeship as an Air Conditioning and Refrigeration Engineer I worked for multiple firms providing service and maintenance on a wide range of commercial and retail refrigeration and Air conditioning equipment including split type air conditioning, retail refrigeration systems including large supermarket installations, large office instillations including Air Handling Units, Fan Coil Units and low pressure and chilled water circulation systems. the day to day work is listed below.

• Visually inspected and tested machinery and equipment, performing routine preventive maintenance.
• Liaised with contractors and third parties to facilitate specialist maintenance.
• Tested and recommissioned capital equipment.
• Coordinated inventory and spare parts to reduce costs.
• Minimised plant breakdowns with rigorous Planned Preventative Maintenance (PPM).
• Organised and directed maintenance shutdowns and startups.
• Sourced and procured components while adhering to all company purchasing rules.
• Reported errors and non-conformances and delivered corrective actions.
• Installed electrical systems ranging from circulation pumps to compressors.
• Diagnosed and resolved machine operation variations and equipment problems.
• Responded to plant breakdowns and emergency callouts.
• Cleaned workshop and plant room areas to support stable operations.
• Investigated causes of unscheduled downtime to improve site productivity.
• Analysed recurrent faults and developed sustainable solutions.
• Allocated resources to meet maintenance team targets.