Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Luke Cockle

croscombe,Somerset

Summary

I am a successful customer service advisor with 3 years of experience addressing customer requests and concerns. I enjoy providing relevant information and options to successfully resolve issues. I am upbeat and energetic when handling difficult situations through resourcefulness and adaptability. I like to deliver the best customer service and support that I can and I work well within my team.

Overview

3
3
years of professional experience

Work history

Customer service advisor

B&Q
Glastonbury, Somerset
03.2022 - Current
  • Improved customer satisfaction by promptly addressing queries and complaints.
  • Assisted customers in product selection to boost sales.
  • Coordinated with other team members to resolve customer problems swiftly.
  • Listened to, and guided, customers through problems with patience and clarity.
  • Provided detailed information about products and services to potential customers.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Transferred customer calls to the relevant department or personnel to address specific issues.
  • Offered recommendations to customers based on specific needs and situations.

Education

GCSEs -

Whitstone School
Shepton Mallet, Somerset
09/2015 - 06/2020

NVQ Level 2 - Public services

Strode College
Street, Somerset
09/2020 - 06/2021

Skills

  • Telephone etiquettes
  • Multitasking efficiency
  • Product knowledge
  • Customer experience
  • Customer care
  • Complaint handling

Affiliations

  • Bikes, cars and music

Timeline

Customer service advisor

B&Q
03.2022 - Current

GCSEs -

Whitstone School
09/2015 - 06/2020

NVQ Level 2 - Public services

Strode College
09/2020 - 06/2021

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Luke Cockle