Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Quote
Timeline
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Luke Clarke

Bristol,South Gloucestershire

Summary

Dedicated and detail-oriented professional with a strong background in customer service and operational support. Proven ability to manage tasks efficiently, solve problems effectively, and communicate clearly with both team members and customers. Seeking to leverage these skills in a business role to contribute to organisational success and growth.

Overview

5
5
years of professional experience
7
7
years of post-secondary education

Work history

Cleaner

Elior UK
Bristol
11.2023 - Current
  • Time Management: Efficiently managed time to complete cleaning tasks within tight schedules, demonstrating strong organisational skills.
  • Attention to Detail: Maintained high standards of cleanliness and hygiene, showcasing precision and a keen eye for detail.
  • Dependability: Consistently reliable in fulfilling responsibilities, highlighting accountability and a strong work ethic.
  • Problem-Solving: Addressed and resolved cleaning challenges proactively, illustrating ability to handle unexpected situations effectively.

Customer service advisor

Innovation Group
Whiteley
10.2019 - 09.2021


  • Recorded and processed customer data accurately.
  • Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Managed high-volume customer queries simultaneously through effective multitasking.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
  • Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
  • Listened actively to offer accurate information and best solution to their needs.

Education

Bachelor of Arts - Sports Business and Entrepreneurship

University of the West of England, Bristol
Bristol
09.2021 -

A-Levels - Economics, Law, Business

Barton Peveril Sixth Form College
Eastleigh
09.2019 - 06.2021

GCSEs -

Brookfield Community School
Southampton
09.2014 - 06.2019

Skills

  • Adaptability
  • Exceptional communicator
  • Strong work ethic
  • Punctual
  • Customer Service
  • Problem Solving
  • Attention to Detail
  • Collaboration
  • Time Management
  • Multitasking

Affiliations

  • Football
  • Chess
  • History

Quote

The best way out is always through.
Robert Frost

Timeline

Cleaner

Elior UK
11.2023 - Current

Bachelor of Arts - Sports Business and Entrepreneurship

University of the West of England, Bristol
09.2021 -

Customer service advisor

Innovation Group
10.2019 - 09.2021

A-Levels - Economics, Law, Business

Barton Peveril Sixth Form College
09.2019 - 06.2021

GCSEs -

Brookfield Community School
09.2014 - 06.2019
Luke Clarke