Luke Clarke
Bristol,South Gloucestershire
Summary
Dedicated and detail-oriented professional with a strong background in customer service and operational support. Proven ability to manage tasks efficiently, solve problems effectively, and communicate clearly with both team members and customers. Seeking to leverage these skills in a business role to contribute to organisational success and growth.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work history
Cleaner
Elior UK
Bristol
2023.11 - Current
- Time Management: Efficiently managed time to complete cleaning tasks within tight schedules, demonstrating strong organisational skills.
- Attention to Detail: Maintained high standards of cleanliness and hygiene, showcasing precision and a keen eye for detail.
- Dependability: Consistently reliable in fulfilling responsibilities, highlighting accountability and a strong work ethic.
- Problem-Solving: Addressed and resolved cleaning challenges proactively, illustrating ability to handle unexpected situations effectively.
Customer service advisor
Innovation Group
Whiteley
2019.10 - 2021.09
- Recorded and processed customer data accurately.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- Assisted customers with varying questions using product knowledge and service expertise.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Listened actively to offer accurate information and best solution to their needs.
Education
Bachelor of Arts - Sports Business and Entrepreneurship
University of the West of England, Bristol
Bristol 2021.09 -
A-Levels - Economics, Law, Business
Barton Peveril Sixth Form College
Eastleigh 2019.09 - 2021.06
GCSEs -
Brookfield Community School
Southampton 2014.09 - 2019.06
Skills
- Adaptability
- Exceptional communicator
- Strong work ethic
- Punctual
- Customer Service
- Problem Solving
- Attention to Detail
- Collaboration
- Time Management
- Multitasking
Affiliations
- Football
- Chess
- History
Quote
The best way out is always through.
Robert Frost
Timeline
Cleaner
Elior UK
2023.11 - Current
Bachelor of Arts - Sports Business and Entrepreneurship
University of the West of England, Bristol
2021.09 -
Customer service advisor
Innovation Group
2019.10 - 2021.09
A-Levels - Economics, Law, Business
Barton Peveril Sixth Form College
2019.09 - 2021.06
GCSEs -
Brookfield Community School
2014.09 - 2019.06