Years of professional experience
Luke Carter
Gobowen,Shropshire
Summary
Skilled credit controller with attention to detail and problem-solving skills to approach different applications and conflicts. Understands importance of balancing risk against financial returns to optimise profits. Quick to learn new procedures and careful to follow protocols.
Overview
15
15
10
10
Years in management
Work history
Credit Controller - National Accounts
Rexel UK
Remote, Shropshire
04.2023 - Current
- Manage a debt ledger of £8 million
- Actively manage debt ledger and ensure target of 80% against collectable debt is met. Since taking on the role in April I have increased % collected against due month on month to 91% in June
- Actively review accounts through software programs such as Sidetrade.
- Review of aged debt and actively work with customers to reduce Days sales outstanding.
- Review High value invoices a liase with customer to ensure timely processing and deal with any potential CQ issues as they arise. Last 2 months have seen 100% payment of 20k + invoices paid within agreed terms.
- Conduct remit builds and allocations of self billing accounts.
- Receive debit and credit card payments by phone.
- Negotiate payment plans suitable for clients and follow up through Side trade.
- Upload relevant documentation to client portals including Tradex, Coins and Tungsten.
- Conduct credit checks and monitored credit alerts through Equifax and monitored risk accordingly.
- Chased clients to procure payments in line with agreed terms and escalate any issues to the SLT.
- Contact customers about overdue payments by phone, letter and email.
- Create pivot tables and VLOOKUPS in Excel for statement reconciliations and forecasting purposes.
- Adopt company credit control policy, values and guidelines when chasing client payments.
- Conduct monthly forecasts using Excel and produce daily cash received reports in excel for the AR team.
Assistant Branch Manager
Rexel UK
Wrexham
08.2021 - 04.2023
- Coached the team to drive digital sales and won digital team of the year 2022 at the company service awards.
- Effectively manage daily use of the CRM system to achieve sales growth and identify areas to target sales linked through Power BI scorecards
- Stock control through periodic cycle counting to ensure stock integrity and ensure profiling meets demand needs
- Review min/max levels to ensure correct stock profile and improve stock availability for the customer
- Liase with Suppliers to increase commercial awareness for B2B sales
- Building customer relationships to maximise sales through account management
- Review daily KPI's to ensure successful month end P&L, also monitor controllable costs to increase contribution and raise commercial Margin
- Review sales and accounts to ensure margin is and inflation passthrough is met
- Manage Pricing system for discounts (BOSS).
Showroom Manager
B&Q Chester
Chester
09.2020 - 08.2021
- Led and developed a team of 25 designers
- Achieved a company rank of 4th YTD and finished the April showroom event 1st in the company vs target and 2nd overall cash taken in the company
- I have CAD experience although I spend my week focusing on the team to ensure a smooth customer journey and will close sales where necessary
- I also ran a successful stock department for off the shelf kitchen and bathroom sales achieving a 400% LFL YTD alongside the showroom team
- Worked with numerous vendors to increase portfolio of stock holding to drive sales through project add ons
- Actively engaged with vendors to improve relationships with home brands to source to customers
- Successful stock sales through routine Bay resets, stock management, shrinkage reporting and delivery management
- Managed orders and expectations with long fulfilment dates due to supply issues
- Handled high level complaints to ensure customer satisfaction every time.
Multi-Site Manager
Ladbrokes
06.2008 - 09.2020
- Review financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement
- In 2018/19 we secured the North West region Top shop of the year both years and finishing 3rd and 5th in the whole company respectively through a successful delivery of scorecard KPIs
- Manage staff, preparing work schedules and assigning specific duties
- 2019 saw an £11,000 under spend on staffing costs through productivity management
- Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel processes
- Plan and direct activities such as sales promotions, coordinating with other department heads as required
- Compliance Lead circa 250 employees
- Full and comprehensive knowledge of customer fraud, safe and secure including PLARA
- In Depth knowledge of the gambling commission objectives and how as a company we are compliant
- Resolve customer complaints regarding problems such as payout errors
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy
- Through cost control I achieved 130% increase on store EBITDA securing staff bonus for the financial year
- Conduct or direct the internal investigation of compliance issues
- Identify compliance issues that require following up or investigation
- Provide employee training on compliance-related topics, policies or procedures
- Verify that all firm and regulatory policies and procedures have been documented, implemented and communicated
- Through successful training the store has achieved 100% pass rate for age testing in the last 5 years.
Education
Level 2 - Accounting and Finance
AAT
02.2023 - 04.2023
Level 3 - Accounting and Finance
AAT
04.2023 - 07.2023
Level 4 - Accounting and Finance
AAT
07.2023 -
Advanced Commercial Awareness
Bristol 01.2023 - 02.2023
Skills
- Coaching leadership
- Key accounts and territory management
- SMART goal setting
- Cross-functional communication
- Billing query resolution
- Credit risk management
- Cross-functional collaboration
- Software applications
- Team building
- Problem-solving
- Time management
- AAT qualified
- Knowledge of Excel
- Knowledge of Power BI
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Quote
Today is your opportunity to build the tomorrow you want
AAT
Timeline
Level 4 - Accounting and Finance
AAT
07.2023 -
Credit Controller - National Accounts
Rexel UK
04.2023 - Current
Level 3 - Accounting and Finance
AAT
04.2023 - 07.2023
Level 2 - Accounting and Finance
AAT
02.2023 - 04.2023
Advanced Commercial Awareness
01.2023 - 02.2023
Assistant Branch Manager
Rexel UK
08.2021 - 04.2023
Showroom Manager
B&Q Chester
09.2020 - 08.2021
Multi-Site Manager
Ladbrokes
06.2008 - 09.2020
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