Luke Brougham

Directed workshop team, delivering training on best practices.

Maintained workshop through efficient organisation of tools and stock maintenance and timely repair of equipment.

Performed troubleshooting and repair on diverse bicycle makes and models.

Ordered replacement parts and upgrades based on customer requests; assembled bicycles and added accessories according to work orders to enhance customer satisfaction.

Communicated with customers to assess needs and recommend products.

Drafted detailed invoices for labour and parts, ensuring transparency and accuracy in the billing process.

Monitored spare parts inventory and documented reordering needs. Generated work order for maintenance and repair work.

• Picked orders to meet productivity targets.
• Cleaned and maintained warehouse in compliance with safety standards.
• Picked and packed customer orders with accuracy, meeting daily productivity targets.
• Assisted team members with picking, packing and processing tasks to increase overall warehouse efficiency.

• Delivered goods to customers' premises within set timeframes, maintaining high levels of punctuality and reliability.
• Made timely deliveries to uphold customer satisfaction and meet schedule demands.
• Utilised GPS and route planning software to optimise delivery routes, reducing fuel consumption and delivery times.
• Handled merchandise carefully to ensure safe and secure delivery to customers.
• Maintained vehicle in optimal condition for safety and reliability.