Luke Brooke
Orpington,Bromley
Summary
Reliable with background in exceeding picking and packing performance targets. Experienced in undertaking stock checks and resolving delivery issues with suppliers. Able to move stock by hand, using forklift truck and lifting gear. Dependable worker experienced in moving different types of freight. Consistent about meeting targets, following orders and helping team members. Trained in safe practices and equipment operation.
Overview
8
8
years of professional experience
3
3
years of post-secondary education
Work history
Sales Assistance
Wickes
Otford Sevenoaks, Kent
11.2023 - Current
- Replenished stock with average to maximise sales opportunities.
- Optimised customer experience by providing effective and efficient sales assistance, employing excellent customer service skills.
- Completed sales or referred customers to sales associates for further assistance.
- Performed engaging product demonstrations on shop floor to generate sales and provide fun and dynamic shopping experience.
- Replenished stock with average to maximise sales opportunities.
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
Warehouse Operator
Asda
Dartford, Kent
12.2019 - 08.2023
- Stacked and organised freight at specified areas using boards or pallets.
- Loaded packaged goods on to trucks for shipping.
- Completed work following safety rules for best working practices.
- Recorded number and quality of products, taking appropriate action of defective items.
- Operated material handling equipment to move large and heavy loads.
- Operated reach truck and LLOP lifting equipment to transport and store stock.
Recruiter assistant
DHL
08.2018 - 11.2018
- Displayed energy and enthusiasm in fast-paced environment.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
- Built positive relationships with recruiters to source external job candidates.
- Facilitated background checks and applicant screenings to vet candidates.
Sales Assistant
Card Factory
06.2016 - 06.2018
- Assisted customers with signing up for store loyalty programmers and provided details about key benefits.
- Carried out back-of-house maintenance, for clear, easy-to-navigate stockroom management.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Updated product labelling and pricing to reflect discounts and offers.
- Processed returned or exchanged items and provided refunds to customers.
Education
Middleton Murry Trainee Apprentice Programme
06.2018 - 08.2018
NVQ Level 1 and Level 2 - Carpentry
Bromley College
01.2015 - 01.2018
Skills
- Just In Time stock control
- Merchandising
- Warehouse operations
- Loading and unloading techniques
- Warehouse picking
- Stock management
Timeline
Sales Assistance
Wickes
11.2023 - Current
Warehouse Operator
Asda
12.2019 - 08.2023
Recruiter assistant
DHL
08.2018 - 11.2018
Middleton Murry Trainee Apprentice Programme
06.2018 - 08.2018
Sales Assistant
Card Factory
06.2016 - 06.2018
NVQ Level 1 and Level 2 - Carpentry
Bromley College
01.2015 - 01.2018