Luke Blackwood

Developed strong customer relationships, identified sales opportunities, and delivered tailored solutions, managing the full sales journey from initial enquiry to order completion while ensuring high service standards and meticulous attention to detail.

Consulted with customers to identify requirements and recommend appropriate solutions, building and maintaining relationships to encourage repeat and referral business.

Engaged in consultative selling to understand customer needs and recommend tailored solutions. and identifying customer requirements to recommend appropriate solutions.

• Building and maintaining strong relationships with customers to encourage repeat and referral business.
• Managing sales enquiries and converting opportunities into successful orders.
• Providing a high standard of customer service throughout the complete sales process.
• Working towards and achieving sales targets and commercial objectives.
• Managing multiple customer requirements and projects simultaneously while maintaining accuracy and attention to detail.
• Joined Howdens after over 3 years in sales and service management at Magnet Kitchens, resigning after a 6-month probation to pursue career advancement in sales management.

Led and motivated sales and customer service team of five, driving sales performance and customer satisfaction while consistently exceeding quarterly sales targets of over £500k. Managed full customer journey from initial enquiry to completion, ensuring professional and high-quality experience at every stage.

Set clear sales objectives and monitored performance, supporting team members to achieve and exceed targets. Developed strong customer relationships, identified new sales opportunities, and used consultative approach to understand requirements and maximise revenue.

Led a team of five, inspiring them to meet and exceed sales and customer service targets through effective coaching and support.

• Focused on achieving commercial objectives by identifying and pursuing sales opportunities across various channels.
• Built and maintained strong customer relationships, generating repeat and referral business.
• Tracked team performance metrics and delivered coaching sessions to enhance staff skills and professional growth.
• Delivered consistently high standards of customer service and customer experience.
• Managed customer enquiries, complaints and complex issues professionally.
• Developed strong skills in sales leadership, business development, negotiation and relationship management.

• Generated £650,000+ in annual sales, consistently delivering strong commercial results.

A highly target-driven Sales Designer responsible for managing the complete customer sales journey, from initial consultation and needs analysis through to kitchen design, quotation and final order. Consistently delivered strong commercial performance, achieving over £650,000 in annual sales, demonstrating the ability to generate significant revenue while maintaining a high standard of customer service.

• Managed complete sales process from initial enquiry to order completion, ensuring a seamless customer experience.
• Used consultative selling techniques to understand customer needs and identify opportunities.
• Cultivated strong customer relationships, leading to increased repeat and referral business.
• Consistently worked towards and achieved demanding sales targets.
• Designed and presented customised solutions and quotations, aligning offerings with customer needs.
• Negotiated confidently to maximise sales and order values.
• Managed a busy pipeline of customers and multiple sales opportunities simultaneously.
• Managed a busy pipeline of customers and multiple sales opportunities simultaneously.

Prepared quotations, reviewed costs, and compared supplier prices while assisting with contract and project administration. Leveraged previous sales experience to adopt a customer-focused approach, prioritising client needs and identifying value-adding opportunities.

Prepared quotations and cost information, ensuring value delivery for client and business.

Negotiated with suppliers and subcontractors to achieve competitive pricing.

• Supported commercial and financial management of construction projects, enhancing cost control, client communication, and supplier relationships. Collaborated with clients, contractors, and suppliers to understand requirements, provide solutions, and maintain project viability.
• Identified opportunities to increase project value and improve commercial returns.
• Assisted with cost planning, budgeting and financial reporting.
• Monitored project costs and supported the commercial management of projects.
• Developed strong communication and presentation skills when dealing with clients and stakeholders.
• Used a consultative approach to understand client requirements and recommend appropriate solutions.
• Managed multiple projects and priorities while maintaining accuracy and attention to detail.
• Built and maintained strong professional relationships with clients, contractors and suppliers.
• Developed strong negotiation, relationship-management and business-development skills transferable to a sales management environment.

Worked in a highly competitive, target-driven automotive sales environment, managing the complete customer journey from initial enquiry and needs analysis through to negotiation, purchase and after-sales support. Built strong relationships with customers by understanding their requirements and providing tailored solutions, consistently focusing on delivering an excellent customer experience while maximising sales opportunities.

Achieved challenging sales targets consistently, demonstrating commitment to sales excellence.

• Managed full sales process from lead generation to completed purchase, ensuring customer satisfaction at every stage.
• Negotiated confidently on high-value purchases to maximise revenue.
• Used consultative selling techniques to identify customer needs and recommend suitable products.
• Managed customer objections and converted enquiries into sales.
• Generated new business through proactive lead follow-up and customer engagement.
• Built and maintained long-term relationships with customers.
• Delivered high level of customer service, enhancing overall customer experience and loyalty.