- Football
- Photography
- Travelling
- Animals
Luke Archbold
Peterborough,Cambridgeshire
Summary
SUMMARY
Results-driven professional with extensive experience in fast-paced, customer-focused environments. Proven expertise in team leadership and operational management, consistently delivering high service standards. Recognized for initiative in supporting staff development and achieving objectives efficiently under pressure. Strong communicator with excellent organizational, problem-solving, and decision-making skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Management Team
McDonalds
London, Surrey
06.2016 - Current
- Facilitated staff management and supported task delegation in a busy environment.
- Monitored operations to aid in maintaining customer satisfaction in the dining area.
- Assisted in training new employees to uphold company standards.
- Provided support to service areas during peak times to ensure smooth operations.
- Engaged with customers to enhance satisfaction.
- Boosted team performance through effective training and mentoring initiatives.
- Supported streamlined operations to achieve high productivity in stressful situations.
- Managed complaints with calm, clear communication and problem-solving.
- Identified issues, analysed information and provided solutions to problems.
Sales Assistant (Work Experience)
PetsAtHome
London, Surrey
05.2017 - 05.2017
- Assisted with shop floor shelf reorganisation and maintenance.
- Supported orderly back stock room for efficient inventory access.
- Developed public interaction and stock control skills.
- Rearranged shelves for enhanced product visibility.
- Maintained cleanliness and order in the stock room.
- Improved customer service skills through public engagement.
Teaching Assistant (Work Experience)
Cranmer Primary School
London, Surrey
06.2015 - 06.2015
- Supported children across various year groups in primary school environment.
- Assisted in activity setup and supervised students during breaks.
- Gained experience working with diverse age groups, enhancing interpersonal skills.
- Provided one-on-one support to students with diverse learning needs, adapting teaching methods to suit individual requirements.
- Assisted lead teachers in the development and implementation of lesson plans to enhance learning outcomes for students.
Education
Level 2 Diploma -
Animal Care
Level 2 Diploma -
Travel & Tourism
Skills
- Customer service and engagement
- Communication skills
- Teamwork and collaboration
- Organizational skills
- Stock management
- Adaptability and flexibility
- Problem-solving abilities
- Multitasking proficiency
- Staff management
- Complaint resolution
- Training and mentoring
- Operational support
- Team building
Certification
- Level 3 first aid certificate valid until August 2028
Interests
Timeline
Sales Assistant (Work Experience)
PetsAtHome
05.2017 - 05.2017
Management Team
McDonalds
06.2016 - Current
Teaching Assistant (Work Experience)
Cranmer Primary School
06.2015 - 06.2015
Level 2 Diploma -
Animal Care
Level 2 Diploma -
Travel & Tourism