Luke Aisthorpe

• Identifying and fact-finding potential leads, resulting in improved sales performance. Managed ~ 300 calls per day, typically exceeding target and earning commission.
• Reached out to prospective customers and warm leads to establish friendly, professional relationships.
• Built relationships with clients through positive customer service interactions.
• Tailored pitches according to individual consumer preferences to increase conversion rates and advised customers about product features and benefits suited to them.
• Kept detailed records of all contacts and meetings for future follow-ups.
• Contributed to a successful exhibition stand, supervising setup and breakdown of installation and working the sales role in-person.

• Sales Representative for Utility Warehouse, fact-finding and selling various bundles of home utility products.
• Daily and monthly sales targets, by the end of the outbound campaign, personal sales record had increased to 160% of target.
• Handled customers difficult, often personal, situations calmly under pressure, demonstrating resilience and problem-solving skills.
• Worked towards achieving individual monthly targets consistently without compromising on quality of service provided.
• Built rapport with customers for positive and trustworthy service.

Ensuring the safe and efficient movement of products within the busy and pressured warehouse environment.

• Joined the company as an outbound Sales Representative for The Economist - various tasks incl. generation of leads, setting appointments and processing sales.
• Part of a brief B2B campaign contacting a range of business owners regarding potential attendance to an executive networking event for WSJ.
• Whilst managing an The Economist sales pipeline, the team handled queries and complaints for an inbound customer service campaign for Heinz.