Lukasz Zawada
Store Manager / General Manager
Bracknell ,Berkshire
Summary
I am a dynamic Store Manager with many years of experience and multiple capabilities, including the ability to direct and develop a large team. I have a proven track record of driving excellent retail standards. I pride myself on leading from the front and having a "we can" attitude. I am a natural team player who is proud, passionate and competitive. I set high expectation for myself and this encourages my team to deliver the best possible results and achievements.
Overview
18
18
years of professional experience
2
2
Certifications
1
1
Language
Work History
Store Manager (Large Format)
Tesco plc
09.2019 - Current
- Trained all new managers on store procedures and policies.
- Led and motivated sales team to meet and exceed sales goals.
- Supporting with new opening store location and +£4M store refits and assisted in recruiting and training new staff.
- Collaborated with senior executives to design and implement innovative objectives.
- Kept an eye on building premises for loss prevention and security purposes.
- Hired, trained and supervised new team managers , associates by helping them to meet daily and weekly sales goals through training and mentoring.
- Managed day-to-day operations for Large Format Store with up to +£2M in monthly sales.
- Determined managers promotions and demotions, and terminated employees when necessary.
- Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Proactively identified and solved complex problems that impacted operations management and business direction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Completed series of training sessions to advance from Team Manager&Lead Manager to Store Manager.
- Expert in online in store operation - supporting group
- Ambiguous , leading with energy , engaging the whole team to drive the retail strategy. Creating positive environment where the customers is at heart of everything.
- Monitor the team performance across the store and nurturing talent to support the group/area - support local talent meetings
- Manage controllable costs in line with operation model to optimise costs without detriment to store performance .
- Currently on Area / Director Role Development
Senior Manager (Various Roles)
Tesco plc
03.2011 - 09.2019
- Managed staff schedules and budgets for continued productive and profitable company running.
- Led a team to deliver consistently excellent sales-floor service, continually meeting customer needs for first-class service experiences.
- Coached and mentored Managers& colleagues to continually deliver against company KPIs.
- Consistently hit KPI's targets by providing motivational training, leading by example by motivating team in store.
- Performed thorough inventory inspections and stocktake duties on half year basis, ensuring records of stock levels were consistently accurate.
- Consistently maintained time and budget targets through strategic leadership and communication.
- Stock loss and online champion for the group/area - implemented new business plan and maintained company targets , sharing my knowledge.
Line Manager ( Various Roles)
Tesco plc
06.2008 - 03.2011
- Managed staff schedules and budgets for continued productive and profitable company running.
- Led a team to deliver consistently excellent sales-floor service.
- Ensured company policies were consistently communicated and adhered to for continued compliance.
- Coached and mentored team to continually deliver against company KPIs.
- Consistently hit company targets by providing motivational training, leading by example.
- Provided outstanding levels of customer care, communicating effectively and professionally to develop positive company reputation.
Customer Assistant/TeamLeader
Tesco plc
05.2006 - 06.2008
- Maintained stock levels through consistent monitoring and replenishments when necessary.
- Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Replenished inventory with focus on addressing customer needs.
- Implemented company policies and procedures, including health, safety and security.
- Inspected merchandise to ensure high quality standards, arranging appealing sales floor displays.
Education
Business&Leadership
The Open University
Public Administration
DSW
Business/Managerial Economics
Business&Economic College
Skills
People management
Problem solving
Sales Driven/Focus
Store operations
Customer satisfaction
Outstanding customer service
Recruiting and interviewing
Training and mentoring
Relationship building and management
Sales expertise
Staff training and development
Team Building
Strategic thinker
Financial operations management
Maximizing profitability
Product development
Coaching and mentoring
Effective leader
Certification
Digital Skills: Retail
Timeline
Store Manager (Large Format)
Tesco plc
09.2019 - Current
Senior Manager (Various Roles)
Tesco plc
03.2011 - 09.2019
Line Manager ( Various Roles)
Tesco plc
06.2008 - 03.2011
Customer Assistant/TeamLeader
Tesco plc
05.2006 - 06.2008
Business&Leadership
The Open University
Public Administration
DSW
Business/Managerial Economics
Business&Economic College