Lukasz Zawada
Store Manager / General Manager
Bracknell ,Berkshire
Summary
I am a dynamic Store Manager with many years of experience and multiple capabilities, including the ability to direct and develop a large team. I have a proven track record of driving excellent retail standards. I pride myself on leading from the front and having a "we can" attitude. I am a natural team player who is proud, passionate and competitive. I set high expectation for myself and this encourages my team to deliver the best possible results and achievements.
Overview
18
18
years of professional experience
2
2
Certifications
1
1
Language
Work History
Store Manager (Large Format)
Tesco plc
09.2019 - Current
- Trained all new managers on store procedures and policies.
- Led and motivated sales team to meet and exceed sales goals.
- Supporting with new opening store location and +£4M store refits and assisted in recruiting and training new staff.
- Collaborated with senior executives to design and implement innovative objectives.
- Kept an eye on building premises for loss prevention and security purposes.
- Hired, trained and supervised new team managers , associates by helping them to meet daily and weekly sales goals through training and mentoring.
- Managed day-to-day operations for Large Format Store with up to +£2M in monthly sales.
- Determined managers promotions and demotions, and terminated employees when necessary.
- Increased profits by restructuring store layouts, enabling more efficient inventory management, financial planning and sales performance metric analysis.
- Proactively identified and solved complex problems that impacted operations management and business direction.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Completed series of training sessions to advance from Team Manager&Lead Manager to Store Manager.
- Expert in online in store operation - supporting group
- Ambiguous , leading with energy , engaging the whole team to drive the retail strategy. Creating positive environment where the customers is at heart of everything.
- Monitor the team performance across the store and nurturing talent to support the group/area - support local talent meetings
- Manage controllable costs in line with operation model to optimise costs without detriment to store performance .
- Currently on Area / Director Role Development
Senior Manager (Various Roles)
Tesco plc
03.2011 - 09.2019
- Managed staff schedules and budgets for continued productive and profitable company running.
- Led a team to deliver consistently excellent sales-floor service, continually meeting customer needs for first-class service experiences.
- Coached and mentored Managers& colleagues to continually deliver against company KPIs.
- Consistently hit KPI's targets by providing motivational training, leading by example by motivating team in store.
- Performed thorough inventory inspections and stocktake duties on half year basis, ensuring records of stock levels were consistently accurate.
- Consistently maintained time and budget targets through strategic leadership and communication.
- Stock loss and online champion for the group/area - implemented new business plan and maintained company targets , sharing my knowledge.
Line Manager ( Various Roles)
Tesco plc
06.2008 - 03.2011
- Managed staff schedules and budgets for continued productive and profitable company running.
- Led a team to deliver consistently excellent sales-floor service.
- Ensured company policies were consistently communicated and adhered to for continued compliance.
- Coached and mentored team to continually deliver against company KPIs.
- Consistently hit company targets by providing motivational training, leading by example.
- Provided outstanding levels of customer care, communicating effectively and professionally to develop positive company reputation.
Customer Assistant/TeamLeader
Tesco plc
05.2006 - 06.2008
- Maintained stock levels through consistent monitoring and replenishments when necessary.
- Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays.
- Guaranteed positive customer experiences and resolved all customer complaints.
- Replenished inventory with focus on addressing customer needs.
- Implemented company policies and procedures, including health, safety and security.
- Inspected merchandise to ensure high quality standards, arranging appealing sales floor displays.
Education
Business&Leadership
The Open University
Public Administration
DSW
Business/Managerial Economics
Business&Economic College
Skills
People management
Certification
Digital Skills: Retail
Timeline
Store Manager (Large Format)
Tesco plc
09.2019 - Current
Senior Manager (Various Roles)
Tesco plc
03.2011 - 09.2019
Line Manager ( Various Roles)
Tesco plc
06.2008 - 03.2011
Customer Assistant/TeamLeader
Tesco plc
05.2006 - 06.2008
Business&Leadership
The Open University
Public Administration
DSW
Business/Managerial Economics
Business&Economic College
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