Lukasz Witkowski
Benfleet,Essex
Summary
Experienced professional with a strong background in Health and Social Care Management, adept at implementing CQC Standards and ensuring compliance. Demonstrates exceptional skills in communication, problem solving, and planning/organising/prioritising. Proficient in IT, Microsoft Office, and database management (Dynamics 365, Better Impact). Expertise includes medication assessment, person-centred approach, ROTA management, and sickness and conduct management. Career goal: to leverage extensive skills to enhance operational efficiency and quality of care within a dynamic healthcare environment.
Overview
20
20
years of professional experience
6
6
years of post-secondary education
Work History
Business Development Manager
Mevtec360
02.2025 - 04.2025
- Current salary £41,695.22
Service Manager
Royal Mencap Society
01.2023 - 03.2025
- In this role I have been managing 4 separate services and outreach – supporting 16 individuals and 35 members of staff.
- The role has responsibilities that focus on three areas: Quality, Leadership and Relationships.
- To deliver high quality, outcome focussed services, in accordance with Mencap’s systems and processes.
- To take ownership of key tasks, be solution focussed, and ensure the team get things done and holds them accountable.
- To manage the staff rota, effectively utilising IT systems, designated administrative support and staff team to complete routine and ad hoc administrative tasks in a timely, accurate manner. You will not partake in the service rota.
- To be a visible, inspirational leader and role model for your staff team, demonstrating our values and always communicating appropriate attitudes and behaviours.
- To motivate your teams to achieve excellence, making sure people with a learning disability are at the heart of everything we do.
- To communicate effectively and honestly with staff to keep them informed, engaged and productive.
- To invest time in supporting staff to develop. Creates opportunities for people to network and build effective professional working relationships.
- To recruit, develop and retain high performing staff and volunteers to build a team who are positive, motivated and love to get involved.
- To proactively develop personal resilience for yourself and your team.
- To build effective relationships with the customer, staff teams, volunteers, and stakeholders.
- To be knowledgeable about the service operating context, finances, and the local market, using all information, networks, contacts, and resources available.
Senior Support Worker
Aran Homes
01.2022 - 05.2023
- Ensure support is delivered in accordance with legislative, regulatory and commissioning requirements and in accordance with organisational policies and procedures.
- Deliver high quality, personalised support to service users whilst maximising choice and control in their lives as well as developing and/or sustaining their independent living skills as much as possible.
- Work as part of a small and flexible team to deliver support services on a 24/7 basis.
- Develop and review Support Plans and Risk Assessments for service users ensuring support is focused on associated goals and targets.
- Ensure consistent, effective and fair assessment of referrals to the service.
- Monitor and audit business areas and identify areas for improvement.
Clinical Children Support Worker
Cera Care
11.2022 - 03.2023
- Catheter Care
- Epilepsy Management
- Gastrostomy feeding and medication administration
- Medication Management
- Nebuliser/Oxygen Management
- Naso-gastric Care and feeding
- Invasive and non-invasive ventilation.
- Oxygen/Saturation Monitoring
- Spinal Injury Care
- Tracheostomy care
Children and Youth Support Worker
Compass Social Care
07.2022 - 01.2023
- Promoting person-centred support that enables an atmosphere that will develop open and effective communication.
- Promoting dialogue and encouraging active listening from all staff members.
- Promoting the delivery of support that is based on empathy, kindness, transparency, respect and collaborative working.
- Ensuring that we will do all we can to ensure that all young people are kept safe and protected from any form of abuse.
- Supporting the young person’s right to make complaints with full details of how to do so.
- Encouraging young people to make decisions and take responsibility for their choices supported by firm boundaries.
- Encouraging young people to be active participants in their pathway plans, support plans and reviews.
- Supporting young people to move towards independent living and gain the necessary life skills to achieve this.
- Health and safety checks, fire checks, key working with Young Person, safeguarding lead for the locality.
Specialist Practitioner (Unit Manager)
Southend Care
04.2022 - 07.2022
- To support, manage and lead a team of Practitioners and Complex Healthcare Assistants to ensure a safe and supportive environment for patients within the Centre.
- To be a Specialist Practitioner who has a high level of expertise in a specialist area and delivers and drives an enhanced patient experience within the centre.
- To assist the Deputy Manager and Clinical Lead with their day-to-day duties and clinical related tasks, including attendance at management meetings.
- To be responsible for, and manage, the staff rota and shifts to ensure appropriate support is provided on a day to day basis in the unit/units and in line with staffing budget.
- To provide line management and development to Practitioners including regular supervision, and annual appraisal addressing any issues in a timely manner and in line with HR policies.
- To be responsible for unit(s) monthly audits and data collection for operational KPI’s.
- To ensure staff are coached, specialist trained and developed so that they project and deliver an unparalleled level of excellence in the unit/s that they work.
- To be responsible for the storage, safe and proper administration and disposal of prescribed and controlled drugs.
- To oversee the Practitioners in developing and ensuring the on-going review of care, care plans, and support for patients ensuring commitment to a person-centred approach to recovery.
- To take the lead in providing practical assistance to our patients/residents in carrying out everyday living tasks whilst encouraging them to develop their daily living skills and realising their potential to live as independently as possible.
- Liaise with Medical Practitioners, and build professional relationships with patients, their families, and other agencies.
- Report any concerns to the Clinical Lead and Deputy Manager and take appropriate action in dealing with emergency situations and safeguarding concerns.
- Provide line management to the unit/s Practitioners to ensure performance is maintained and continuously improved and to ensure that their supervision of Complex Healthcare assistants is developmental and timely.
Local Business Manager
ECL (Essex Cares Limited)
04.2019 - 01.2022
- Supervising operational team(s) covering centre and / or community based services e.g. ensuring effective, response and safe services for our customers and staff. This includes ensuring appropriate staff to customer ratio through effective annual leave and sickness management.
- Support the Area Business Manager in the implementation of any service changes and improvements as required and support the promotion of a culture where customer outcomes and wellbeing is at the centre of all that we do, embracing the Good Lives ethos.
- Ensure that ECL customers receive a fully inclusive person centred service that is flexible and responsive and maximises the individuals’ independence, health and wellbeing with measurable outcomes and timescales.
- Ensure customer reviews are accurately and regularly completed to drive outcome focused thinking in all activities that the customer undertakes.
- Oversee and be responsible for regular review of customers risk assessments, support plans, Mental Capacity Act Initial Assessments (MCA1s) and guidelines to ensure they are fully up to date, compliant with internal and external regulatory requirements, within the agreed timescales and outcomes and information is stored in accordance with company policy.
- Complete or oversee team members in completing all ECL Health and Safety policies and procedures – in line with regulations/statutory requirements and ECL best practice including: Quarterly checklists, employee risk assessments, fire risk assessment, COSHH, building/site specific risk assessments, stress survey, hazard reporting, incident reporting and investigation, action plans. Ensure staff complete all relevant training to their role and refresh as required. Maintain appropriate training records.
- Access ERP (Enterprise System) superuser.
- Moving and handling trainer.
Senior Housing Manager
South East and Central Essex MIND
01.2019 - 04.2019
- My responsibilities involved management of 8 members of staff, their supervision and appraisal, overseeing 2 supported living properties – one 4 bed and one 6 bed as well as supported living complex housing 15 individuals.
- My other responsibilities were: completing staff ROTAS, service user and environmental risk assessments, managing security and health and safety within managed properties, writing support plans, support sessions with tenants suffering from mental health issues, signposting, moving on to social housing or independent living, support with benefit and grant claims, support to tenants with daily living skills, managing maintenance issues in the properties, managing applications and receipt of housing benefit and universal credit, processing and raising any safeguarding issues.
Deputy Manager
Jewish Care
10.2015 - 01.2019
- My current responsibilities involve supervision and appraisal of staff (7) as well as large team of volunteers (46). Care planning, assessments of new tenants for independent living (17 flats) and day centre members (100+).
- I’m also coordinating and roster our multidisciplinary team of 13 (day services, concierge, night wardens, catering, home care and outreach).
- My other responsibilities include risk assessing, health and safety checks, organising maintenance, LOLER, COSHH and fire checks, organising day centre programme and production of promotional materials (newsletters, posters, leaflets etc.), managing databases (Microsoft Dynamics 365, Better Impact) and processing payroll and other financial transactions (Trent).
- We provide multitude of services (dementia support group, cognitive stimulation therapy, day services, cafeteria, outreach, home care, independent living services) for Jewish people aged 65+.
- I have also led fundraising projects (over £7000 raised in 2016) and organised community events (one of which brings over 120 people every month).
- We have been successfully inspected in 2017 (meeting all required standards) by Southend CC who provides our service with Supporting People funding.
- I have also some budgetary responsibilities (publications - £2000, entertainment - £13000, arts and crafts materials – £2000).
Service Manager
Southern Health NHS Foundation Trust
10.2013 - 05.2015
- Managing 2 supported living services accommodating 9 service users of various disabilities - from profound to very able.
- Supervision and appraisals of staff team (18-20 members of staff).
- Medication audits, staff assessments.
- Staff Conduct and performance management.
- Accident and incident management including SIRI (Serious Incidents Requiring Investigation) using ULYSSES system.
- Weekly KPI (Key performance indicators) reports; staffing and agency levels, bank, annual leave, maternity and sickness levels, 1:1 hours delivery. Finance audits, Rota management, safeguarding alerts management, meeting with local authorities and CQC, team meeting leading.
- Environmental and quality in action audits.
- Liaison with cluster manager, learning disability team, OCC (Oxford county council), safeguarding authority, local health and safety authority, housing providers and service users’ families and/or representatives/advocates.
- Service user contract and placement reviews.
- Since starting I have developed 9 of each: support plans, health action plans, person cantered medication files, person centred plans, risk assessment packs, finance passports, epilepsy management plans, contingency plans, grab bags (emergency evacuation packs), hospital passports, communication passports.
Assistant Manager
ACH London Ltd.
09.2011 - 06.2013
- Quality assurance work (questionnaire development and action plan), work towards meeting standards through completing action plans made by regional manager, increasing efficiency of paperwork used (by changing formats of documents used by staff on shift and those in the office), recruitment, health and safety audits, staff supervision and appraisals (10 members of staff), safeguarding alerts, disciplinary meetings and procedures, ROTA and agency management.
Senior Support Worker
ACH London Ltd.
09.2006 - 09.2011
- Team leading, medication audits, finance audits, care planning, risk assessing, supervision of staff (6 members of staff), and providing day to day support to people with various learning disabilities, ages, nationalities and genders.
- Within that time, I was asked to produce a format for support plans (or person-centred plans) which was then used across company and met CQC standards on several inspections.
Care Worker
Essex Charity for the Blind
08.2005 - 09.2006
- Providing care for partially blind or blind people with all aspects of everyday life. Record taking.
- I have raised a safeguarding alert through appropriate channels which led to improved service being delivered (institutionalized routines have been replaced by more person cantered approach).
Education
Degree in applied economics - math, economics, marketing, technology, physics with elements of astronomy, accountancy, financial market analysis, IT, sociology, financial law, chemistry, biology, German, French
Economy College
09.1999 - 06.2005
Skills
- Communication
- Health and Social Care Management
- IT
- Math
- Medication assessment
- Person Centred approach
- Planning/Organizing/Prioritizing
- Problem solving
- ROTA management
- Sickness and conduct management
- Speed typing
- Microsoft Office
- Databases (Dynamics 365, Better Impact)
- CQC Standards and Implementation
Languages
Fluent in Polish – speaking and writing
Custom
- Gizmos
- Football
- Literature
- Poetry (writing)
- Science & Technology
- Astronomy
- Social science
- PC building and customization
- Traveling
- Photography
- Cooking
- Fine Dining
- Politics
- Sports
Timeline
Business Development Manager
Mevtec360
02.2025 - 04.2025
Service Manager
Royal Mencap Society
01.2023 - 03.2025
Clinical Children Support Worker
Cera Care
11.2022 - 03.2023
Children and Youth Support Worker
Compass Social Care
07.2022 - 01.2023
Specialist Practitioner (Unit Manager)
Southend Care
04.2022 - 07.2022
Senior Support Worker
Aran Homes
01.2022 - 05.2023
Local Business Manager
ECL (Essex Cares Limited)
04.2019 - 01.2022
Senior Housing Manager
South East and Central Essex MIND
01.2019 - 04.2019
Deputy Manager
Jewish Care
10.2015 - 01.2019
Service Manager
Southern Health NHS Foundation Trust
10.2013 - 05.2015
Assistant Manager
ACH London Ltd.
09.2011 - 06.2013
Senior Support Worker
ACH London Ltd.
09.2006 - 09.2011
Care Worker
Essex Charity for the Blind
08.2005 - 09.2006
Degree in applied economics - math, economics, marketing, technology, physics with elements of astronomy, accountancy, financial market analysis, IT, sociology, financial law, chemistry, biology, German, French
Economy College
09.1999 - 06.2005
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