Lukasz Wiszniewski
Ascot,Berkshire
Summary
Reliable laundry/driver with experience washing, drying and ironing linen to maintain establishment cleanliness and appearance. Collaborates well to maintain productive laundry room operations. Practical and proactive for helpful team support. Hardworking laundry professional offers strong background in production environments. Meets daily goal, keeps accurate records and mends items. Upbeat with great problem-solving skills. Polite and professional Laundry Worker with experience working quickly and accurately to achieve targets. Plans and prioritises well to meet changing job demands. Punctual and reliable for professional customer service. Self-motivated individual offers positive, can-do attitude to Laundry Worker role. Proactive and flexible to meet changing demands and complete cleaning tasks within deadlines. Collaborates well for productive teamwork. Careful driver with record of success in fast, accurate deliveries. Reliable in keeping vehicle maintained and clean. Offers reputation for service, expert knowledge of local roads and friendly personality. Competent Driver with excellent organizational and multitasking skills dedicated to achieving challenging delivery timetables. Trained in basic maintenance, repairs and vehicle maintenance. Detail-oriented in meeting daily business and customer needs. Experienced in giving passengers safe, reliable transport. Careful to follow rules governing vehicle operations, speed and maintenance. History exceeding passenger expectations with service quality and speed.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
Work history
Guest services assistant
Coworth Park Hotel
Ascot
2016.06 - Current
- Delivered first class customer care through polite, professional service.
- Updated finance and payroll records with strong accounting knowledge.
- Instructed maintenance staff to service rooms with known issues.
- Prepared customer bills and processed payments upon check out.
- Answered guest calls and resolved queries promptly and politely.
- Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Maintained excellent product and service knowledge to offer helpful customer guidance.
- Coordinated housekeeping staff to prepare rooms for guest arrivals.
- Greeted and checked-in guests promptly and professionally.
- Organised guest transport to support smooth airport transfers.
- Inspected presentation of rooms and laundry items.
- Provided local attraction and event information for enhanced hotel stays.
- Issued guest room keys with advice on location and access.
- Suggested restaurants tailored to guest preferences.
- Informed guests regarding events and announcements.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Applied local area knowledge to provide guests with information about dining options, sports events and live entertainment.
- Actioned special requests to elevate guest stays.
- Answered calls and routed to proper guest or department during switchboard operator absences.
- Addressed questions, escalating issues and complaints to management.
- Greeted guests warmly and professionally for positive first impressions.
- Delivered services to customer locations within target timeframes.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
Housekeeper
Coworth Park Hotel
Ascot
2012.12 - 2016.06
- Interacted positively and professionally with residents, maintaining excellent service standards.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Used specialist chemicals and equipment to remove stains from carpets, curtains and furniture.
- Proactively identified changing housekeeping needs to provide reliable and attentive service.
- Meticulously vacuumed, dusted and tidied guest rooms.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Achieved cleaning requirements within allotted timeframes.
- Delivered faultless cleanliness standards and exceptional guest care.
- Reviewed cleaning processes and successfully identified efficiency improvements, reducing overall cleaning times.
- Handled customer laundry with care to maintain garment and linen condition.
- Organised storage spaces for attractiveness and ease of use.
- Emptied bins regularly, carefully sorting waste and recycling to improve establishment sustainability.
- Washed, ironed and folded laundry, delicate fabrics and expensive pieces with appropriate methods.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
- Reported damages and breakages, promptly repairing items and arranging replacements.
- Performed thorough deep cleaning, consistently receiving top scores on customer evaluation surveys.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Built trusted relationships with clients to achieve outstanding customer loyalty.
- Hand dusted and wiped clean furniture, fixtures and window sills, producing spotless results.
- Communicated with other staff to determine best use of resources and guest care.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Completed customer orders with speed and accuracy.
- Monitored and updated stock levels and inventory databases.
- Improved efficiency and productivity by acquiring new skills.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Delivered services to customer locations within target timeframes.
Linen porter
Sunlight Group Laundry Services
London
2007.05 - 2012.12
- Transported loads onto conveyor belts to move through work stations.
- Pressed linens, garments and textiles to remove wrinkles.
- Cleaned leather goods and similar articles with appropriate cleansers.
- Folded laundered items stored articles for pickup.
- Read care labels and selected appropriate cleaning processes.
- Inspected garments to assess stains and apply pre-treatment.
- Laundered, pressed or dry-cleaned garments, linen and other textiles by hand.
- Worked in dry-cleaning establishment to complete cleaning duties.
- Sorted soiled articles into loads according to care instructions.
- Managed laundered items and stored in correct staging areas.
- Worked with team members to process high-volume laundry orders.
- Repaired tears or split seams with hand-sewing techniques.
- Ironed articles with hand irons, using proper PPE to avoid burns.
- Used chemical solutions to clean clothing and fabric by hand.
- Packaged articles for pick-up and attached customer receipts.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Completed customer orders with speed and accuracy.
- Completed duties to deliver on targets with accuracy and efficiency.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered exceptional customer service by proactively listening to concerns and answering questions.
Education
Higher National Diploma -
Railway Technical school
Siedlce/Poland 1998.09 - 2003.06
Skills
- Guest experience
- Urban driving
- Time management
- Communication skills
- Problem-solving
- Team building
- Vehicle and equipment safety
- Loading and unloading assistance
Affiliations
- sport, books
Timeline
Guest services assistant
Coworth Park Hotel
2016.06 - Current
Housekeeper
Coworth Park Hotel
2012.12 - 2016.06
Linen porter
Sunlight Group Laundry Services
2007.05 - 2012.12
Higher National Diploma -
Railway Technical school
1998.09 - 2003.06