LUKASZ KROL

• Annotated data accurately and consistently according to predefined annotation guidelines
• Evaluated the quality of existing data resources and the output of machine learning classifiers and internal tools
• Developed, implemented, and maintained guidelines and procedures for consistent, high-quality classification and content creation and organization
• Provided feedback on annotation tasks and contributed to the continuous improvement of the data annotation process
• Provided insights regarding observed patterns in the annotated data
• Researched new entity categories and best practices for organizing them.
• Acted as an auditor performing quality audits, refreshers, and support.

• Conducted comprehensive quality assessments across European markets to evaluate and improve content delivery, ensuring adherence to high standards
• Performed in-depth root cause analyses of content delivery issues, driving strategic changes that significantly enhanced content accuracy
• Compiled detailed QA reports, empowering the Content Quality Center team to improve content review efficiency and effectiveness
• Acted as a crucial liaison between various departments, standardizing quality measurements and substantially improving overall content quality
• Fostered strong collaboration with Local Operations and Safety teams, leading to more cohesive and effective content moderation strategies
• Efficiently managed policy-related escalations, providing solutions that notably increased team compliance and policy adherence.
• Identifying, analyzing and mitigating risks within the company's partnerships to ensure
  overall success.
• Developed and streamlined partnership processes.
• Analyzed quality and performance data to support operational decision-making.

• Provided high-level technical support, resolving over 95% of customer issues, enhancing customer satisfaction ratings
• Efficiently processed and reviewed 100+ daily requests from page administrators, upholding strict policy enforcement standards
• Led investigations and responses to sensitive inquiries, coordinating with experts to maintain a 98% resolution rate
• Spearheaded content reviews for international and domestic cases, ensuring 100% compliance with global standards
• Vigilantly ensured adherence to client policies and regulatory requirements, maintaining a perfect compliance record.

• Initiated growth strategies for cloud solutions in CEE, laying the groundwork for future revenue growth and market expansion
• Established initial engagement with key clients and Google Partners, setting the stage for ongoing collaboration and partnership development
• Drafted preliminary regional action plans aimed at enhancing future revenue streams and productivity metrics
• Conceptualized scalable go-to-market campaigns for CEE markets, focusing on adaptability and growth potential
• Identified and initiated outreach to high-potential influencers, beginning the process of building strategic relationships for brand promotion.

• Processed and reviewed flagged accounts for potentially sensitive content, ensuring strict adherence to YouTube's content policies, contributing to maintaining a safe online community environment
• Validated and responded to urgent and sensitive inquiries, coordinating with client subject matter experts to resolve escalations from third parties, ensuring responses were timely and within established guidelines
• Conducted thorough content reviews under client supervision for both international and domestic cases, effectively following and enforcing client processes and procedures to maintain content integrity
• Ensured full compliance with all client-published policies, legal, and regulatory requirements, demonstrating diligence and accountability for maintaining high standards in content management
• Excelled in a fast-paced environment, demonstrating speed, agility, critical-thinking, and problem-solving skills, consistently meeting and exceeding service level agreements (SLAs) and performance metrics.

• Represented IDG Direct clients through targeted outreach, enhancing brand presence and generating 30+ qualified leads per week
• Efficiently gathered and recorded data using 3CX, I-call, and Kreatio, contributing to a streamlined data management process
• Successfully captured market interest in IT solutions across Nordic and Eastern Europe, contributing to a 20% increase in regional sales
• Diligently monitored diverse markets, surpassing weekly sales targets by 15% through effective client engagement strategies.

• Led and managed a team of 10+ employees,

ensuring efficient daily operations in a fast-paced environment.

• Optimized processes and utilized performance analysis tools to create actionable plans that improved team productivity and achieved business objectives.
• Consistently met or exceeded sales targets by forecasting business trends and identifying growth opportunities.
• Maintained high standards of customer service, aligning team efforts with the company’s core values.
• Fostered a people-oriented culture, focusing on team development and employee growth.
• Efficiently managed inventory levels and conducted thorough store inventory counts to ensure operational excellence.