Summary
Overview
Work history
Education
Skills
Certification
Accomplishments
Affiliations
References
Timeline
Generic

Luka Ogle

Scunthorpe,North Lincolnshire

Summary

I am currently 23 years old born on 31/12/2001 in Halifax. I am a detail-oriented professional with exceptional organisational skills and a proven ability to manage tasks efficiently under pressure. Demonstrates strong interpersonal and communication abilities, coupled with advanced IT competence and expertise in phone and email etiquette. Adept at crisis management, team collaboration, and fostering a competitive spirit to achieve results. Committed to continuous learning and professional growth while contributing effectively to dynamic work environments. I feel as though all the skills listed above and that I have gained through past work experiences are very transferable to the role. Cancer is something that has had a large affect on my life with both my Grandma and Grandad having had their own battles. Being able to work in a role where I can I help patients and ensure they get the best care possible during some of their hardest times would be a great honour.

Overview

7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

NHS Clinical Admin

NHS Rotherham, Doncaster and South Humber Trust
Doncaster, South Yorkshire
09.2023 - Current
  • Collaborated with mental health crisis and community teams to manage initial triage calls.
  • Handled challenging calls in a high-stress environment, ensuring effective communication and top quality care.
  • Working with patients and professionals to direct referrals and enquiries to appropriate teams for timely responses.
  • Managed phone operations which can exceed 70 calls a day while processing administrative tasks from emails, demonstrating multitasking skills.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Worked collaboratively as a team to ensure patients received optimal care

Delivery driver

Domino's Pizza
Lincoln, Lincolnshire
01.2023 - 06.2023
  • Provided excellent customer service, enhancing company reputation.
  • Coordinated delivery schedules for optimum time management in s busy environment.
  • Delivered temperature-sensitive goods using appropriate methods maintaining product quality.
  • Partook in training sessions regularly improving knowledge of safety protocols and procedures.

Waiter

Damons
Lincoln, Lincolnshire
07.2021 - 08.2022
  • Provided high-standard table service, ensuring accurate order fulfilment for customers.
  • Enhanced multi-tasking and time management skills in a fast-paced environment.
  • Developed strong communication abilities through regular interactions with customers.
  • Maintained focus on delivering exceptional customer experiences to ensure satisfaction.
  • Upheld health and safety standards by regularly sanitising hands and work areas.

Counter worker taking orders

Canton Chinese Takeaway
Scunthorpe
05.2019 - 10.2020
  • I further developed my team work and communication skills, ensuring I was a part of the team delivering a quality experience and food
  • Feedback from customers was that I was polite, friendly, had a clear voice and overall my manner added to their experience
  • I learnt to be calm and organised, which was beneficial in a busy environment and got ‘stuck in' where was needed, being highly flexible

Marshall on a motorbike race track

Kieradan Park
Messingham
08.2018 - 02.2019
  • Used interpersonal skills, dealing with customer queries and requests
  • Worked efficiently and within a team
  • Followed and implemented health and safety procedures to reduce or eliminate accidents
  • Dealt with stressful situations and emergencies in a calm and professional manner

Education

A Level - Geography (C), Criminology (B), BTEC: Law (Distinction star)

John Leggott College
Scunthorpe, North Lincolnshire
09.2018 - 06.2020

GCSEs - English Literature (6), English Language (6), Mathematics (5), History (6), Geography (5), Biology (4), Chemistry (4), Physics (3), Sports Studies (Level 2 Merit)

Outwood Academy Brumby
Scunthorpe, North Lincolnshire
09.2012 - 06.2018

Skills

  • Phone and Email etiquette
  • IT Competence
  • Strong Interpersonal and communication skills
  • Organisational Skills
  • Fast Learner
  • Competitive spirit
  • Work under pressure
  • Crisis management
  • Team collaboration

Certification

Full clean driving licence since 2019-04-08.

Accomplishments

  • I completed the four week NCS programme. Phase 1 included outward bound type activities, developing team work, perseverance and completing challenges. Phase 2 developed our independence, life skills, public speaking and aspirations taking us to a University site for the week. Phase 3 enabled me to take social action, devising a community project to raise money and develop the grounds of a horse sanctuary.


Affiliations

I am an avid traveller that loves to experience as many cultures as possible and always eager to learn from locals, trying visit several different countries each year. Football is a massive passion of mine supporting Tottenham through good and bad, I play regularly with my Sunday league team often captaining my side and stepping in managerial roles when needed. I love the outdoors going on regular hikes taking me all over the country and challenging myself as much as possible. I have recently also caught the running bug and like to put myself through that torture 3 times a week always striving for new PBs.

References

References available upon request.

Timeline

NHS Clinical Admin

NHS Rotherham, Doncaster and South Humber Trust
09.2023 - Current

Delivery driver

Domino's Pizza
01.2023 - 06.2023

Waiter

Damons
07.2021 - 08.2022

Counter worker taking orders

Canton Chinese Takeaway
05.2019 - 10.2020

A Level - Geography (C), Criminology (B), BTEC: Law (Distinction star)

John Leggott College
09.2018 - 06.2020

Marshall on a motorbike race track

Kieradan Park
08.2018 - 02.2019

GCSEs - English Literature (6), English Language (6), Mathematics (5), History (6), Geography (5), Biology (4), Chemistry (4), Physics (3), Sports Studies (Level 2 Merit)

Outwood Academy Brumby
09.2012 - 06.2018
Luka Ogle