Luiza Andrioni
London
Summary
I am a great team player but also good at managing myself.
Dedicated to offering exceptional customer service. With a strong relationship-building I love to work in a fast paced, talkative and busy environment.
Hardworking, proactive, quick learner and passionate job seeker with strong organizational skills. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
2
2
Languages
Work History
Receptionist
Southbury Leisure Centre
London
03.2022 - 05.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Resolved customer problems and complaints
- Managed multiple tasks and met time-sensitive deadlines
- Generated new sales leads to achieve and exceed monthly sales goals
- Corresponded with clients through email and telephone
- Kept reception area clean and neat to give visitors positive first impression
Sales Assistant
TK MAXX
London
10.2021 - 02.2022
- Helped customers locate products and checked store system for merchandise at other sites
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products
- Offered each customer top-notch, personal service to boost sales and customer satisfaction
- Stocked merchandise, clearly labeling items, and arranging according to size or color
- Helped customers complete purchases, locate items, and join reward programs
Front of House Team Member
Tottenham Training Ground
London
10.2019 - 03.2020
- Serving meals and services to football players, coaches and staff from a football training center
- Staying attentive to the needs of all costumers
- Working in a fast paced way between kitchen and serving counter during meal times
- Managing front of the house during meal times, checking all serving areas, making sure everything is in order and complete
- Following health code standards with regards to the handling of food
Barista
Costa Coffee
London
04.2019 - 10.2019
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Cleaned counters, machines, utensils, and seating areas daily
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment
- Controlled line and crowd with quick, efficient service
Head Waitress
Partridges
London
06.2018 - 03.2019
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Managed food resources, memorized orders, and coordinated customer service
- Monitored dining rooms for seating availability as well as service, safety, and well-being of guests
- Greeted new customers, discussed specials, and took drink orders
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs
Assistant Manager
Golden Hall Receptions
, Brazil
02.2014 - 01.2018
- Sales Marketing, offering space and all the necessary services for an event
- Sales and signing contracts
- Organization and realization of events
- Website design
- Negotiation with multiple service providers
- Ceremonial service until the event: customer support, suggesting better options for the event
Skills
Customer service
Attention to details
Multitasking
Leadership
Technical skills
Timeline
Receptionist
Southbury Leisure Centre
03.2022 - 05.2022
Sales Assistant
TK MAXX
10.2021 - 02.2022
Front of House Team Member
Tottenham Training Ground
10.2019 - 03.2020
Barista
Costa Coffee
04.2019 - 10.2019
Head Waitress
Partridges
06.2018 - 03.2019
Assistant Manager
Golden Hall Receptions
02.2014 - 01.2018