Luis Cesar Batista Pereira Alves
London Rd
Summary
Hospitality professional with solid experience in property onboarding, property management, guest relations, and high-end operations across international markets. Recognized for increasing guest satisfaction by up to 30%, streamlining check-in/check-out processes, and delivering tailored VIP guest experiences. Proven expertise in team leadership, hospitality software integration (Salesforce, Guesty, Breezeway), and developing strategies to enhance client loyalty. Skilled in onboarding and launching new properties, ensuring operational readiness and consistent brand standards. Actively seeking a Guest Services Manager or Luxury Hospitality Consultant role to leverage analytical, cultural, and operational expertise to deliver exceptional guest journeys and drive business results.
Overview
11
11
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Guest Relations Consultant
Urban Rest
London, United Kingdom
01.2025 - Current
- Act as the primary point of contact for guests, achieving a 95% satisfaction rate through seamless communication and service delivery.
- Streamlined guest check-in and compliance processes, reducing operational errors by 20%.
- Partnered with housekeeping, maintenance, and operations teams to maintain high-quality standards across 100+ luxury apartments.
- Collected and analyzed guest feedback, implementing solutions that improved the overall guest experience.
Meet and Greet Specialist
London, United Kingdom
09.2024
- Onefinestay
- Enhanced guest satisfaction scores by 15% through luxury-focused, personalized check-in experiences.
- Led training for new staff members, boosting service efficiency and consistency.
- Resolved escalations proactively, ensuring uninterrupted premium guest experiences.
Independent Property Services Contractor
City Relay
London, United Kingdom
06.2023 - 01.2025
- Trained as a Property Onboarding Specialist , successfully onboarding 100+ properties across London, ensuring operational readiness and adherence to brand standards.
- Served as a specialist in guest check-in/check-out , delivering seamless experiences and consistently positive guest feedback.
- Conducted property viewings and quality inspections, maintaining strict compliance with health and safety regulations .
- Produced detailed operational and performance reports, supporting management in data-driven decision-making.
Property Manager & Guest Relations Specialist
City Relay - Opago
London, United Kingdom
11.2023 - 03.2024
- Managed a 65-apartment building offering both short- and long-term stays, ensuring exceptional guest experiences and operational efficiency.
- Oversaw daily guest check-in/check-out operations , delivering a seamless and welcoming service to international guests.
- Coordinated and scheduled maintenance inspections every 4 months , maintaining quality standards and addressing issues proactively.
- Liaised directly with the maintenance team to schedule and oversee repairs, minimising downtime and enhancing guest satisfaction.
- Organised and managed weekly cleaning schedules for housekeeping teams, ensuring properties were consistently guest-ready.
- Provided real-time support to internal teams, promptly resolving guest inquiries and escalations.
- Produced detailed operational reports and maintained compliance with health and safety regulations across all managed properties.
Lead
Mercedes-Benz
Sao Paulo, Brazil
04.2014 - 07.2016
- Generation
- Mercedes-Benz World
- Identify, analyse and collate data relating to existing customers to generate prospects for General Insuranceproducts and potential cross-selling opportunities
- Plan, lead, delegate and deliver strategically aligned sales and marketing activities to achieve growth, profitabilityand product targets and develop local marketplace potential
- Help develop, coordinate, and implement marketing and sales strategies to meet and exceed lead generationtargets
Education
Bachelor's Degree - Agronomic Engineering
Federal University of São João del-Rei - UFSJ
Sete Lagoas 01.2019 - 05.2023
Skills
- Property & Operations Management
- Luxury Guest Relations & High-End Hospitality
- Customer Relationship Management (CRM: Salesforce, HubSpot)
- Data Analysis & Guest Feedback Insights
- Leadership, Training & Team Mentorship
- Crisis Management & Problem-Solving
- Hospitality Software Integration (Guesty, Breezeway, Opago)
- UX Design for Guest Experience
- Cultural Awareness & Professional Etiquette
- Process Optimization & Efficiency Improvement
Certification
Ux Design Process: Empathise
Custom
- Start the UX Design Process: Empathise, Define, Ideate, Google
- Fundamentals of User Experience (UX) design, Coursera/Google
Timeline
Guest Relations Consultant
Urban Rest
01.2025 - Current
Meet and Greet Specialist
09.2024
Property Manager & Guest Relations Specialist
City Relay - Opago
11.2023 - 03.2024
Independent Property Services Contractor
City Relay
06.2023 - 01.2025
Bachelor's Degree - Agronomic Engineering
Federal University of São João del-Rei - UFSJ
01.2019 - 05.2023
Lead
Mercedes-Benz
04.2014 - 07.2016
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