Summary
Overview
Work history
Education
Skills
Timeline
Barista

Luisa Dalgleish

Kirkcaldy,Fife

Summary

Due to my previous 3+ years of customer service background, I am a friendly, motivated worker with great people skills and communication abilities, and I am extremely focused on customer service. I am hard working with strong organisation skills, punctual and have a strong willingness to learn new things.

I am dedicated to following health and safety guidelines, handling food items properly making sure myself and others are kept safe.

I really enjoy being a supportive team-member, I am helpful and approachable, this shows in my history of dance class assistant and AVON representative.

Remain calm and collective in busy environments, following orders and communicating with a team.

I take pride in my work and strive to do everything to the best of my ability.

Overview

6
6
years of professional experience

Work history

Dance teaching assistant

Danielle Law School of Dance and Music
Dysart, Fife
06.2018 - Current

Voluntary work


  • Create a welcoming and inclusive environment for all dancers.
  • Choreographed routines to best showcase dancers' skills and abilities.
  • Taught students how to move safely and listen to their bodies.
  • Gave constructive feedback on students' class performance.
  • Supported main teacher to prepare students for upcoming competitions.
  • Trained people aged 3 to 16 in Highland dance.
  • Motivated students to develop self-confidence and improve session engagement.
  • Encouraged dancers to develop stage presence and performance skills.



Avon representative

AVON
Kirkcaldy, Fife
07.2020 - 12.2023
  • Grew customer base from 0 to 30 since 2020.
  • Generated and posted engaging written product reviews on social media to all followers.
  • Connected to customers using approachable sales copy in Facebook posts, online product reviews and email campaigns.
  • Delivered catalogues locally to 30 households in Kirkcaldy.
  • Employed confidence and efficiently to create an outstanding client experience for 30 customers daily.
  • Built positive customer relations through conversations, continuously developing loyalty and repeat business.

Education

SVQ Level 2 - Mathematics, English, Physical Education, Administration, History and Spanish

Kirkcaldy High School
Fife
06.2022 -

Skills

  • Food preparation and safety - As a member of Rainbows, Brownies and Beavers I learned to prepare and cook meals for myself and a large group I also learned food hygiene and safety in the kitchen
  • Speedy and efficient - During my time as an AVON representative I had to work on my own getting customer orders in, ordering online, delivery and packaging and distributing their orders in a specific time, making sure all orders were correct and delivered quickly to my customers
  • Safe food handling practices - When I was on my Duke of Edinburgh expedition I had to prepare and cook my meals out on a camp-site, therefore I had to make sure all food handling practices were safe and hygienic
  • Cash register operation - Handling cash from AVON customers and making sure the correct change was given
  • Highly organised - This was a skill I used in Duke of Edinburgh, as an Avon representative and also being a dance assistant as I need to have each task set out to be able to complete them to a high standard
  • Ordering procedures - Another skill I used as an AVON representative was ordering customers items on the AVON ordering website
  • Quick learner - This is a skill I use in dance class when my dance teacher gives me choreography to learn to be able to teach the other dancers I help with
  • Strong communication - I can and I am used to communicating with people of all ages due to the work experience I have

Timeline

SVQ Level 2 - Mathematics, English, Physical Education, Administration, History and Spanish

Kirkcaldy High School
06.2022 -

Avon representative

AVON
07.2020 - 12.2023

Dance teaching assistant

Danielle Law School of Dance and Music
06.2018 - Current

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Luisa Dalgleish