Luís Rodrigues
Livingston,UK
Summary
Highly skilled professional with expertise in leadership, strategic planning, and client relationship management. Proficient in Microsoft Office tools and equipped with strong communication and negotiation abilities. Certified in first aid and fire marshal training, with a proven track record in recruitment, training, and development. Holds an excellent command of English (ESOL Level 5, SCQF Level 5) and committed to fostering organisational growth through effective team motivation and strategic initiatives.
Confident leader with background upholding high standards in busy industrial settings. Methodical thinker with proven organisational skills. Excels at logistical planning, supply management, and cost control.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
1
1
Certificate
Work history
Production Supervisor
Fishers Laundry Services
Coatbridge, North Lanarkshire
04.2025 - Current
- Set targets for team members providing clear direction and improving overall output by reaching general production target over 145 PPOH.
- Streamlined operations for increased productivity by implementing efficient scheduling procedures.
- Handled unexpected problems swiftly, minimising disruption to production schedule.
- Managed team members, leading to improved performance and morale.
- Reduced waste drastically by introducing sustainable practices on production floor.
- Upheld company policies strictly, fostering respectful and professional workplace environment.
- Conducted staff training sessions boosting skill development across workforce.
- Maintained clean, organised working areas to create positive, productive environments with minimal risk.
- Identified process failures and highlighted opportunities to streamline production operations.
- Observed worker activities to assess safety compliance and identify enforcement gaps.
- Demonstrated respect, friendliness and willingness to help wherever needed, trying to reduce absents above 3%.
PRODUCTION SUPERVISOR
APEX HOTELS
Livingston, West Lothian
06.2014 - 04.2025
- Works on production and operations in laundry industry for over 10 years, being Supervisor for 8 years.
- Supervised daily production operations ensuring high-quality standards and timely delivery.
- Managed production shift activities efficiently.
- Prepared machinery and equipment to ensure smooth operations on start of each shift.
- Handled operational challenges and resolved activity-related issues within production processes.
- Enhanced team efficiency by addressing operational concerns and ensuring smooth daily activities.
- Managed production processes, prioritising shift plans and customised hotel order requests effectively.
- Implemented rotational roles to enhance team skills across all company sectors.
- Reported directly to Laundry Operation Manager and General Manager
- Set goals for team members providing clear direction and improving overall output.
- Trained new hires and set up mentoring relationships to drive team performance.
- Delegated tasks according to staff strengths, increasing plant performance.
- Controlled and requisitioned raw material inventory to prevent shortages.
- Performed thorough safety audits and addressed reported issues and accidents
- Managed adherence to health and safety protocols including PPE/COSHH.
- Reduced waste drastically by introducing sustainable practices on production floor.
General operative
Blue Arrow - Livingston
Livingston, West Lothian
02.2014 - 06.2014
- Responded promptly to work orders and production schedules for timely task completion
- Checked quality of raw materials to aid quality assurance procedures.
- Measured and kept records of manufactured products.
- Regulated machine controls to meet strict specifications governing characteristic of output.
- Picked and packed with speed and precision.
Team Leader
Macdonald's
Fort William, Highland
09.2012 - 02.2014
- Company Overview: Fast Food Industry.
- Oversaw food production, stock control processes and delivery operations to ensure efficiency.
- Facilitated comprehensive training programmes for crew
- Supported fast-moving team of 12 crew members in delivering efficient food service for 2000+ customers daily.
- Collaborated with kitchen team to deliver fast and accurate orders with delicious food.
- Trained team members for better understanding of food hygiene regulations.
- Demonstrated strong teamwork skills whilst working in fast-paced environment.
- Promoted team morale with effective communication and leadership skills.
- Instructed teams on current food safety regulations for enhanced compliance.
- Supervised kitchen team to maintain high standards in food preparation and timely delivery.
Call centre supervisor
Teleperformance Portugal
Setúbal / Portugal, PORTUGAL
01.2009 - 08.2012
- Implemented changes in operational procedures to increase productivity levels.
- Implemented cloud-based software to upgrade internal processes and improve team efforts.
- Organised weekly meetings for team development and improvement in strategic planning.
- Worked closely with management, relayed frontline feedback for policy improvements.
- Allocated inbound leads according to priority, distributing opportunities amongst staff.
- Facilitated interdepartmental coordination for better issue resolution, resulted in improved cross-functional collaboration.
- Accepted direct payments and set up invoicing and payment plans for complex orders.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
Education
Scottish Qualifications Certificate - PEOPLE MANAGEMENT - MANAGEMENT
Hospitality Industry Trust - HIT Scotland
03.2023 - 05.2023
SVQ Level 3 - Laundry Operations - Washer and Production
Apex Hotels - Apprenticeship Program
Livingston - West Lothian 02.2017 - 08.2018
SCQF Level 5 - English Language
West Lothian College
Livingston 09.2015 - 06.2018
DEGREE in MARKETING ADMINISTRATION - Marketing Management and Administration
IPAM – Inst. Portuguese of Admin. And Mkt
Lisbon - PORTUGAL 09.2001 - 07.2005
Skills
- Leadership and motivation
- Microsoft Office Tools Expertise
- Communication
- Client Relationship Management
- Negotiation proficiency
- First-aid certified
- Strategic planning
- Recruitment and training
- Fire Marshal certified
- Training and Development
- Excellent level of English, ESOL LEVEL 5, SCQF Level 5
- Operations management
Additional Information
Arrived to Fort William, Highlands, in September 2012 and moved to Livingston in August 2013, looking for a new opportunity for my career in UK.
Affiliations
- Photography
- Cinema
Accomplishments
10 Years Award - Working for Apex Hotels
Employer of the Quarter - jun/Agt 2019
Certification
- Certificate in PEOPLE MANAGEMENT - Management - By HIT - Scotland -2023.
- Fire Marshal Certified - By Siren - Feb 2024.
- First Aider Certified - By Apex Hotels Service provider - Jan 2024.
Languages
English
Advanced (C1)
Portuguese
Native
Spanish
Intermediate
Timeline
Production Supervisor
Fishers Laundry Services
04.2025 - Current
Scottish Qualifications Certificate - PEOPLE MANAGEMENT - MANAGEMENT
Hospitality Industry Trust - HIT Scotland
03.2023 - 05.2023
SVQ Level 3 - Laundry Operations - Washer and Production
Apex Hotels - Apprenticeship Program
02.2017 - 08.2018
SCQF Level 5 - English Language
West Lothian College
09.2015 - 06.2018
PRODUCTION SUPERVISOR
APEX HOTELS
06.2014 - 04.2025
General operative
Blue Arrow - Livingston
02.2014 - 06.2014
Team Leader
Macdonald's
09.2012 - 02.2014
Call centre supervisor
Teleperformance Portugal
01.2009 - 08.2012
DEGREE in MARKETING ADMINISTRATION - Marketing Management and Administration
IPAM – Inst. Portuguese of Admin. And Mkt
09.2001 - 07.2005