Luis Lankester
Chester,CH2 1BG |
Summary
Motivated and reliable individual pursuing a BTEC Level 3 Extended Diploma in Business at Cheshire College South & West. Experienced in customer-facing roles at Doorsteps of Handbridge and Chester Racecourse, with a proven track record of excellent attendance, punctuality, and teamwork under pressure. Newly qualified RLSS UK Pool Lifeguard with certifications in First Aid and AED, bringing vigilance and safety awareness. Fluent in English and Spanish, with strong interpersonal skills and a passion for delivering exceptional customer service in retail or hospitality settings. And eager to contribute to a dynamic team.
Overview
1
1
year of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Catering Assistant
Doorsteps of Handbridge
Chester
11.2024 - 09.2025
- Collaborate in a team of four to deliver fast, accurate service in a busy sandwich shop.
- Prepare food to high hygiene standards and ensure timely order deliveries.
- Resolve customer inquiries positively, maintaining excellent service during peak hours.
Event Staff
Chester Racecourse
Chester
01.2025 - 09.2025
- Work effectively within a large team to deliver exceptional service during high-pressure race day events.
- Assist with customer service and operational tasks, ensuring a seamless guest experience.
Work Experience Placement
Jami Q’s
Wrexham
06.2025
- Completed 82.5 hours in a fast-paced warehouse environment.
General Assistant
Family-Run Hotel
Mallorca
- Supported hotel operations, including guest services, cleaning, and maintenance.
- Developed strong interpersonal skills through direct guest interactions.
- Gained foundational experience in the hospitality sector.
Education
BTEC Level 3 Extended Diploma - Business Management and Administration
Cheshire College South & West
09.2024 - 06.2026
GCSE English Language Retake - English
Cheshire College South & West
09.2024 - 12.2024
GCSEs - Spanish, Maths, Geography, English Language, Business Studies, English Literature, Physics
Baleares International College
Sa Porrassa, Mallorca 09.2018 - 06.2024
Skills
- Customer Service
- Teamwork & Leadership
- Safety & Vigilance
- Organization
- Numeracy
- Adaptability
Certification
- RLSS UK National Pool Lifeguard Qualification (NPLQ)
- RLSS UK Level 3 Award in First Aid at Work
- RLSS UK Level 2 Award in Automated External Defibrillator (AED)
- RYA Powerboat Level 2 — Powerboat Handling, Deep Blue Sea Training
- PADI Open Water Diver Level 2
- CBT - Motor Bicycles (Category A) And Mopeds (Category AM) 125cc
Languages
English & Spanish
Fluent
HOBBIES
- Started boxing this year, demonstrating discipline and physical fitness.
- Engaged in team and solo sports, fostering teamwork and resilience.
- Enjoy music, DIY projects, and gardening, reflecting creativity and attention to detail.
- Passionate about hospitality and retail, with a focus on enhancing customer experiences.
Additional Information
Willing and able to obtain a DBS certificate as required for roles., Reliable commuter within Chester, with flexibility to work up to 30 hours per week.
Timeline
Work Experience Placement
Jami Q’s
06.2025
Event Staff
Chester Racecourse
01.2025 - 09.2025
Catering Assistant
Doorsteps of Handbridge
11.2024 - 09.2025
BTEC Level 3 Extended Diploma - Business Management and Administration
Cheshire College South & West
09.2024 - 06.2026
GCSE English Language Retake - English
Cheshire College South & West
09.2024 - 12.2024
GCSEs - Spanish, Maths, Geography, English Language, Business Studies, English Literature, Physics
Baleares International College
09.2018 - 06.2024
General Assistant
Family-Run Hotel