Luis Gomes Ward
Beckenham ,Kent
Summary
Experienced professional with focus on sales management and business development. Drive revenue growth by building strong client relationships and implementing effective sales strategies. Skilled in team leadership and market analysis to achieve company objectives.
Overview
9
9
years of professional experience
Work history
Techincal Sales Advisor
Broxap
Stoke on Trent, Staffordshire
04.2025 - Current
- Developed and maintained strong relationships with contractors, architects, and local authorities, providing tailored technical solutions for bespoke street furniture projects.
- Delivered accurate quotations and technical drawings, ensuring compliance with client specifications, industry standards, and regulatory requirements.
- Acted as a key link between design, production, and clients, translating complex technical requirements into practical manufacturing solutions.
- Ensured accurate documentation for tenders, quotations, and compliance checks, streamlining the sales-to-production process.
Sales manager
Ward Antique Fireplaces
London
06.2022 - 03.2025
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Achieved increased customer satisfaction by implementing innovative sales strategies.
- Drove revenue growth by identifying and capitalising on emerging market trends.
- Led high-performance sales teams, ensuring achievement of targets.
- Streamlined sales processes to enhance team productivity.
- Conducted detailed market analysis to identify new opportunities.
- Coordinated promotional campaigns to boost brand visibility.
- Cultivated strong relationships with suppliers and other industry players to ensure smooth operations.
Showroom Manager
Ward Antique Fireplaces
Lewisham, London
06.2021 - 06.2022
- Line managed several employees by supervising training, monitoring performance and planning staff rotas.
- Directed shop floor replenishment processes to maximise accuracy and availability of inventory.
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Completed opening and closing procedures each day.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
- Acquired strong, important relationships with suppliers.
- Coordinated effectively between different departments for seamless business operations.
Administrator
Ward Antique Fireplaces
Lewisham , London
06.2018 - 06.2021
- Answered approximately 50+ incoming calls and emails per day to achieve swift resolutions.
- Interacted with customers professionally by phone, email and in-person to deliver accurate service information.
- Delivered timely resolution of invoice and receipting order queries and discrepancies by working with payable accounts, suppliers and end users.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Scheduled staff and delegated assignments to adequately cover operational and project requirements.
Freelance Graphic Designer
Self Employed
London
02.2017 - Current
- Created eye-catching, consistent graphics for social media, improving engagement rates by 30%.
- Maintained up-to-date knowledge in new tools, technologies and best practices to ensure work stayed current and innovative.
- Executed all aspects of design from concept to delivery while following branding and style guidelines.
- Used Photoshop to produce print marketing collateral, including flyers and long-form brochures.
- Produced high-quality graphics for print and digital media platforms, enhancing company reputation.
Education
GCSEs - English, Maths, Biology, Chemistry, Physics, Business Studies
Edenham High School
09/2013 - 08/2017
Skills
- Enthusiastic communicator
- Excellent timekeeping
- Sales forecasting and analysis
- Product knowledgeability
- E-Commerce platform experience
- Market trend awareness
- Credit and collections
- Operations management
- Reporting and documentation
- Ability to prioritise
- Website graphics
- Corporate branding
- Brand awareness
Personal Information
References
References available upon request.
Timeline
Techincal Sales Advisor
Broxap
04.2025 - Current
Sales manager
Ward Antique Fireplaces
06.2022 - 03.2025
Showroom Manager
Ward Antique Fireplaces
06.2021 - 06.2022
Administrator
Ward Antique Fireplaces
06.2018 - 06.2021
Freelance Graphic Designer
Self Employed
02.2017 - Current
GCSEs - English, Maths, Biology, Chemistry, Physics, Business Studies
Edenham High School
09/2013 - 08/2017
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