Luis Gallagher Manhica
Chesterfield
Summary
Dedicated professional with a strong foundation in customer service, known for exceptional time management and the ability to work effectively under pressure. Demonstrates punctuality and teamwork, ensuring tasks are completed with attention to detail. Committed to leveraging these skills in a dynamic environment to achieve organisational goals.
Overview
9
9
years of professional experience
Work history
Team Leader
Greene King
Sheffield/London
2024.04 - 2026.04
- In my role as a Team Leader my responsibilities involved ensuring that shifts ran seamlessly, planning out shifts, outlining daily jobs that were required and enabling my team to perform all of these seamlessly whilst serving customers and ensuring good customer service throughout. I’d have to ensure that both front and back of house had everything needed to exceed customer expectations whilst being able to assist on both the bar and the floor, being flexible and adaptable within my role to meet the needs of the business. As a duty manager on shift I would be responsible for customer queries, handing of cash at handover and the end of shift, performing kitchen checks to ensure quality of food going out as well as all cleaning tasks are performed as well as overseeing all cleaning tasks performed by front of house. Ontop of ensuring weekly tasks required from the Pub leadership team have been completed such as stock taking, following up with customer queries relating to reservations/bookings, ensuring weekly stock orders are completed and relaying weekly reports of business to the area manager.
Bar Team Member
Hollywood Bowl
Sheffield
2023.02 - 2024.03
- As a bar team member at Hollywood Bowl, my main duties involved supporting the team by helping to ensure great customer service on the bar when serving both alcoholic and non-alcoholic drinks to a high standard. As a team in terms of sales we were heavily focused on pushing promotions and upsells, of which I consistently sat at between a 80-90% upsell percentage each month. Aside from serving drinks, I ensured the bar remained tidy, collecting glasses and ensuring the glasswash was constantly loaded and that the bar area remained a clean tidy place where customers felt comfortable. I would also be expected to help out where needed, having been cross trained in different departments I’d sometimes find myself helping prepare food to a high standard in the kitchen, as well as bringing food and drinks to customers bowling on the lanes and taking their orders from there. Given the location of the bowling centre next to the arena and that within the company we consistently saw the highest sales figures per month out of all the centres, I was no stranger to having to work extremely busy shifts in a team environment, delegating and ensuring all duties were being carried out under pressure to keep the bar running smoothly and a fun environment to be in.
Customer Service Advisor
Sky
Sheffield
2022.03 - 2022.08
- Within this role I worked in an inbound call center as a broadband and Tv Tech advisor. My role involved dealing with customer queries relating to account, billing and all forms of technical issues with Sky products. The role also did involve sales targets with Sales through service, looking to sell additional Sky products to customers. Due to inability to work from home due to policy changes within the company and the inability to change shifts to not be working outside of term time, I could not continue this role as my lack of accommodation in the summer would have made the commute unfeasible and expensive.
1st Line Support Technician
Vivo IT
London
2017.04 - 2021.07
- Worked the helpdesk to log customer calls relating to support queries with IT Hardware/Software. I'd be involved in both the logging process, diagnostics, resolution of the issue as well as following up with customers to ensure issues were fully resolved and they were happy with the outcome. Within this role I’d be expected to deal with customer queries both over the phone, and where necessary in person with site visits. I was involved heavily in the planning and implementation of projects, and regularly visiting customer office sites to explore their needs and resolve issues. Due to it being a smaller company, there was a lot of crossover of roles, and within this I was expected to also be able to create invoices, manage stock, perform various admin duties and any other tasks that were required within reason.
Education
GCSEs - English Language, English Literature, Mathematics, Science, History, IT OCR Level 2
Queensmead School
South Ruislip, LondonInfrastructure Technician Apprenticeship - Level 3 Infrastructure Technician - BCS (British Computer Society)
Cambridge Regional College
Skills
- Customer Service
- Time Management
- Working under pressure
- Punctuality
- Teamwork
- Attention to Detail
Hobbies
Within my free time I heavily enjoy sports. I'm currently studying Sports Journalism so I enjoy writing, researching and following sports in many capacities. I've grown up playing football and being active throughout my childhood and this has carried into my adult life. I enjoy live music and i'm always looking to see artists I enjoy live or discover new music. I've also been heavily involved with gaming throughout my teenage years, playing in competitive tournaments for this and also in a more casual capacity as a way to meet new people, make friends and enjoy free time.
Timeline
Team Leader
Greene King
2024.04 - 2026.04
Bar Team Member
Hollywood Bowl
2023.02 - 2024.03
Customer Service Advisor
Sky
2022.03 - 2022.08
1st Line Support Technician
Vivo IT
2017.04 - 2021.07
Infrastructure Technician Apprenticeship - Level 3 Infrastructure Technician - BCS (British Computer Society)
Cambridge Regional College
GCSEs - English Language, English Literature, Mathematics, Science, History, IT OCR Level 2
Queensmead School