Luis Edward Mansell
Swallownest,Sheffield
Summary
Versatile and enthusiastic professional skilled in problem-solving, data analysis, and strategic thinking, complemented by expertise in intelligence, risk, and policy analysis. Proficient in project coordination, report writing, and information gathering, with a strong commitment to GDPR compliance and data confidentiality. Highly adept at spreadsheet management and leveraging analytical skills for strategic decision-making. Experience as a Local Government Officer and delivered effective public services, implemented policy, coordinated complex projects, and engaged diverse stakeholders. Results-driven, with a proven ability to identify opportunities, and drive efficient processes.
Overview
10
10
years of professional experience
10
10
years of post-secondary education
Work history
Intelligence Officer
Wakefield Council - CX Unit
Wakefield
2020.09 - 2024.09
- Provided comprehensive project support, including administrative, logistical, and communication assistance, to ensure successful project delivery.
- Assisted in the planning and execution of change implementation initiatives, focusing on minimizing disruption and maximizing adoption.
- Facilitated stakeholder communication and engagement throughout project lifecycles and change processes.
- Supported the development and delivery of training materials to aid in the adoption of new processes and systems.
- Supported the development and implementation of data governance frameworks and procedures.
- Conducted data quality assessments and identified areas for improvement. Experienced in data entry and analysis.
- Led the development and implementation of service tracking processes. Maintained accurate service tracking records and documentation.
- Experience in conducting various types of impact assessments (e.g., social (EDI/DEI), environmental, economic).
- Ability to develop and implement assessment methodologies and frameworks, with proficiency in gathering and analyzing quantitative and qualitative data.
- Diversity, Equality and Inclusion - Handled confidential materials, ensuring compliance with regulation procedures.
Sales Assistant / Assistant Manager
Bargain Booze
Sheffield
2015.07 - 2020.08
- Experience in Management
- Trained new staff members, fostering a supportive working environment.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Collaborated effectively with team members to meet sales targets.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
- Built strong relationships with regular customers.
- Resolved customer complaints and process issues with proactive problem-solving and conflict resolution skills.
- Improved customer service by implementing new procedures and protocols.
- Managed daily operations to ensure smooth running of the shop floor.
- Coordinated with management on operational issues providing solutions for better efficiency.
Sales Assistant
Next
Crystal Peaks
2014.11 - 2015.01
- Maintained knowledge of current sales promotions helping customers make informed buying decisions.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Improved customer service by efficiently handling queries and complaints.
Education
Bachelor of Arts - Business and Financial Management
Sheffield Hallam University
Sheffield 2015.09 - 2018.09
BTEC Level 3 Subsidiary Diploma -
Thomas Rotherham College
Rotherham 2013.09 - 2015.08
GCSEs -
Westfield Sports College
Sheffield 2008.09 - 2013.07
Skills
- IDEAL Problem Solving
- Data and Policy Analysis
- Project Support and Coordination
- Performance Tracking
- Experience with Internal and External Systems
- Information Sourcing
- Strategic Planning
- Risk Analysis
- Interpersonal Skills and Conflict Resolution
- Confidentiality
- Report Writing
- Administrative Expertise
- Knowledgeable on GDPR
- Microsoft Office Proficiency
Timeline
Intelligence Officer
Wakefield Council - CX Unit
2020.09 - 2024.09
Bachelor of Arts - Business and Financial Management
Sheffield Hallam University
2015.09 - 2018.09
Sales Assistant / Assistant Manager
Bargain Booze
2015.07 - 2020.08
Sales Assistant
Next
2014.11 - 2015.01
BTEC Level 3 Subsidiary Diploma -
Thomas Rotherham College
2013.09 - 2015.08
GCSEs -
Westfield Sports College
2008.09 - 2013.07