LUIGI TESTAGUZZA
London,UK
Summary
Experienced hospitality professional with 10 years of experience in management, customer service, and team leadership. Currently transitioning into marketing, leveraging a strong foundation in customer experience, relationship management, and brand representation. Highly skilled in communication, problem-solving, and adaptability. Proven ability to engage diverse audiences, manage high-pressure environments, and create memorable experiences. Passionate about digital marketing, social media, and content creation.
Overview
7
7
years of professional experience
Work history
Senior Bartender & Social Media Assistant
Lockes
Clapham Junction, UK
02.2024 - 07.2025
- Supervised bar operations, supporting junior bartenders to deliver exceptional customer service.
- Coordinated with beverage brands to launch activation menus and enhance brand visibility.
- Created and managed a content calendar for bar's Instagram presence to align with promotional goals.
- Designed engaging social media content to attract and retain customers.
Senior Bartender
Cahoots
London
06.2021 - 02.2024
- Ensuring high-quality standards for customer service and cocktails.
- Menu creation, development, and launch are always within the timeline.
- Managing stock count and deliveries.
- Managing newcomers' induction and potential employees' trial shifts.
Training Co-Ordinator
Be at One Ltd
London
11.2018 - 06.2021
- Taking care of the training of the team by designing a personal training program.
- Leading spot tests every week to ensure team product knowledge.
- In charge of weekly reports about the team's development.
- In charge of making sure the team follows the standards for drinks and service during the shift.
- Leading masterclasses.
Education
Bachelor's degree - Business and Marketing
Anglia Ruskin University (ARU)
London 09/2023 - 04/2026
Certificate in Higher Education - Skills For The Workplace
University of Wales Trinity of Saint David
London 06/2022 - 06/2023
Skills
- Marketing strategy
- Leadership and supervision
- Time management
- Problem solving
- Adaptability and learning
- Communication skills
- Teamwork
Languages
Italian
English
Affiliations
- Music
- Travel
- Cooking
Timeline
Senior Bartender & Social Media Assistant
Lockes
02.2024 - 07.2025
Senior Bartender
Cahoots
06.2021 - 02.2024
Training Co-Ordinator
Be at One Ltd
11.2018 - 06.2021
Bachelor's degree - Business and Marketing
Anglia Ruskin University (ARU)
09/2023 - 04/2026
Certificate in Higher Education - Skills For The Workplace
University of Wales Trinity of Saint David
06/2022 - 06/2023
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