Luigi Ottavianelli
London,United Kingdom
Summary
Experienced hospitality professional with nearly 20 years in restaurant operations, team leadership, and customer service. Proven success in optimizing workflows, managing budgets, and driving profitability in high-end dining environments. Recognized for strong leadership, attention to detail, and a hands-on approach to maintaining exceptional service standards. Dedicated to creating positive team cultures and delivering outstanding guest experiences.
Overview
20
20
years of professional experience
3
3
years of post-secondary education
Work history
Waiter
Taverna Trastevere London
London, England
2025.11 - Current
- Deliver high-quality, attentive table service in a busy, fast-paced restaurant environment.
- Provide detailed menu recommendations, ensuring guests receive an authentic and enjoyable dining experience.
- Maintain strong product knowledge, including food specials and beverages, to upsell effectively.
- Coordinate closely with kitchen and bar staff to ensure timely and accurate service.
- Handle guest requests and resolve concerns promptly and professionally.
- Support team members during peak hours to maintain smooth service flow and high standards.
- Ensure full compliance with health, safety, and hygiene regulations at all times.
Head waiter
Da Mario
London, England
2025.03 - 2026.11
- Supervised daily front-of-house operations, ensuring a smooth and professional dining experience in a busy, high-end restaurant.
- Led and supported the service team, maintaining high standards of hospitality and efficiency during peak hours.
- Coordinated communication between kitchen and floor staff to guarantee accurate, timely service.
- Assisted management with staff training, shift planning, and guest relations to improve service quality.
- Delivered exceptional personal service to guests, consistently receiving positive feedback and repeat business.
supervisor
Signor Sassi restaurant
London, England
2018.01 - 2025.03
- Promoted from Waiter to Supervisor in January 2024 in recognition of outstanding performance, leadership, and commitment to service excellence in a high-end dining environment.
- Conduct regular quality and safety checks, ensuring full compliance with company and legal standards.
- Maintain organized, hygienic, and efficient work areas to support smooth daily operations.
Lead, train, and motivate staff to deliver exceptional customer experiences and achieve sales targets. - Identify and resolve operational inefficiencies, collaborating with management to enhance productivity.
- Provide hands-on support during service, setting an example of professionalism and efficiency.
- Handle guest concerns with empathy and discretion, strengthening customer loyalty.
- Oversee scheduling, task delegation, and performance reviews to ensure seamless daily operations.
- Managed opening and closing procedures and ensured full readiness for service.
- As a waiter (2018–2024), delivered attentive, personalized service to a diverse clientele and supported new staff training.
Waiter
Il Mercato
London, England
2017.03 - 2017.12
- Delivered attentive, high-quality service in a busy, fast-paced restaurant environment.
- Maintained in-depth menu and wine knowledge to provide accurate recommendations and upsell effectively.
- Supported smooth daily operations by coordinating efficiently with kitchen and bar teams.
- Ensured compliance with food hygiene and safety standards at all times.
- Recognized by management for reliability, teamwork, and maintaining a consistently professional attitude under pressure.
General Manager
I Due Camini
Soriano Nel Cimino, Italy
2010.01 - 2017.01
- Directed all aspects of restaurant operations, including staffing, budgeting, supplier management, and guest relations.
- Led a team of over 20 employees, fostering a culture of teamwork, accountability, and service excellence.
- Implemented cost-control strategies and optimized supplier agreements, reducing expenses by approximately 15% while maintaining quality standards.
- Developed and launched local marketing initiatives that increased customer traffic and boosted revenue by 20% within one year.
- Monitored performance metrics and guest feedback to identify improvement areas, consistently achieving high satisfaction scores.
- Introduced structured staff training programs, improving service consistency and employee retention.
- Ensured full compliance with health, safety, and hygiene regulations, maintaining an exemplary inspection record.
Waiter
I Tre Scalini
Soriano Nel Cimino, Italy
2007.01 - 2010.12
- Delivered attentive and professional table service in a busy, high-end restaurant environment.
- Maintained excellent knowledge of menus and daily specials to provide accurate recommendations.
- Ensured guest satisfaction by anticipating needs and resolving issues promptly and courteously.
- Supported colleagues and kitchen staff to maintain smooth service during peak hours.
- Recognized for reliability, teamwork, and consistent adherence to hospitality and hygiene standards.
Education
Degree - Communication sciences and political science
University of Tuscia
Italy 2003.09 - 2006.06
Skills
- Highly responsible
- Strong communication
- Customer rapport building
- Barista experience
- Efficient under pressure
- Interpersonal skills
- Good Customer service
- Problem solving
- Organised and reliable
- Complaint handling
Languages
Italian
Native
English
Fluent
Timeline
Waiter
Taverna Trastevere London
2025.11 - Current
Head waiter
Da Mario
2025.03 - 2026.11
supervisor
Signor Sassi restaurant
2018.01 - 2025.03
Waiter
Il Mercato
2017.03 - 2017.12
General Manager
I Due Camini
2010.01 - 2017.01
Waiter
I Tre Scalini
2007.01 - 2010.12
Degree - Communication sciences and political science
University of Tuscia
2003.09 - 2006.06