Summary
Overview
Work history
Education
Skills
Languages
Personal Information
Custom
Certification
Timeline
Generic

Ludelyn Coronado

Dubai,United Arab Emirates

Summary

Resourceful professional with aknack for navigating complex processes and regulations. Combines exceptional communication skills with keen attention to detail. Aims to streamline visa procedures and enhance client satisfaction through thorough expertise.Visa Specialist with aknack for streamlining visa application processes and enhancing client satisfaction. Led initiatives that reduced processing times and improved compliance, resulting in smoother immigration experiences for clients.

Overview

15
15
years of professional experience
1
1
Certification

Work history

Senior Visa Specialist

VisaHQ.AE
Dubai
01.2015 - 10.2024
  • Handle office operations and report directly to the operations Manager for office and operation concerns and update
  • Assist Junior specialist with handling visa applications, educate proper handling of customer information for confidentiality and client security
  • Set guidelines/standards to be followed in handling, processing, storing, and dispatching applications to respective consulate/embassy
  • Support call centre agents with out-of-scope inquiries, additional visa information, handling irate customers and escalation
  • Oversee logistics, andensure all collection and delivery are properly monitored and timely collected/delivered
  • Conducts quality check of all applications before dispatching it to consulate/embassy/application center to ensure correctness and completeness of documentation
  • Handle corporate accounts and website data update
  • Extensive knowledge in handling visa processes and submission compliance for countries such as US, Canada, UK, Australia, New Zealand, African Region, Asia Pacific and Schengen.

Customer Service / Technical Support

Centurylink Accenture
Outsource US Base Company
02.2011 - 09.2024
  • Troubleshoot internet connection issue (no connection, slow browsing, intermittent connection)
  • Configure email accounts like outlook 2007
  • Assist customers in setting up their email
  • Provide assistance for downloading and installing security software like Norton anti-virus
  • Transfer customers to the right department in case of misrouted calls
  • Ensure customers issues have been resolved before ending the call
  • Schedule technician visit if necessary
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Redirect problems to appropriate resource
  • Accurately process and record call transactions using a computer and designated tracking software.
  • Enhanced customer service with swift problem resolution techniques.
  • Fostered collaborative working environment to optimise task completion rates.

Customer Service

Central Negros Cooperative
Bacolod
06.2011 - 03.2012
  • Assist the Director in the execution of Administrative duties
  • Answers phone calls and take accurate messages and transfer calls when necessary
  • Direct customers encountering a problem to appropriate authorized staff.

Librarian Assistant cum Receptionist

Bacolod City
06.2009 - 03.2012
  • Handle telephone switchboard to answer, screen and forward calls, provide information, take messages and schedule appointments
  • Monitoring the daily attendance of the staff
  • Established and maintained an accurate filing system of all office records such as employees documents, clippings, purchased order, delivery order/Invoice copies and other documents for reference
  • Oversees the inventory of the office supplies and order as needed.

Service Crew

McDonalds Sm Bacolod
Bacolod
10.2010 - 05.2011
  • Take customers order
  • Maintain cleanliness and well organized service areas
  • Ensure customers order are complete and accurate.

Sales Coordinator

Bench International
Bacolod
11.2010 - 12.2010
  • Accepts enquiries regarding apparels availability
  • Greeting customer as soon as they enter the store
  • Responsible in Invoices to Customers
  • Coordinates with the customer regarding their orders.

Education

Bachelor of Science in Information System -

Carlos Hilado Memorial State University

Skills

  • MS Office - Proficient in Word, Excel, PowerPoint, and Outlook
  • Programming Languages - C, HTML, Java, Javascript
  • Visa regulation knowledge
  • Document verification
  • Data entry proficiency
  • Advanced research competence
  • Computer literacy
  • Consular service knowledge
  • Security check procedures
  • Travel documentation expertise
  • Conflict resolution
  • Strict adherence to deadlines
  • Customer service excellence

Languages

English
Tagalog

Personal Information

  • Date of birth: 05/27/1990
  • Nationality: Filipino
  • Visa status: Valid (residence)

Custom

Single

Certification

  • GAQM CERTIFIED NURSING ASSISTANT
  • BASIC LIFE SUPPORT CERTIFICATE


Timeline

Senior Visa Specialist

VisaHQ.AE
01.2015 - 10.2024

Customer Service

Central Negros Cooperative
06.2011 - 03.2012

Customer Service / Technical Support

Centurylink Accenture
02.2011 - 09.2024

Sales Coordinator

Bench International
11.2010 - 12.2010

Service Crew

McDonalds Sm Bacolod
10.2010 - 05.2011

Librarian Assistant cum Receptionist

06.2009 - 03.2012

Bachelor of Science in Information System -

Carlos Hilado Memorial State University

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Ludelyn Coronado