Lucy Smith
Sutton,London
Summary
Highly organised and proactive professional with strong administrative, communication, and problem-solving skills. Experienced in managing complex schedules, coordinating high-level meetings, and handling confidential information. Able to streamline operations, anticipate executive needs, and maintain efficiency in fast-paced environments. I pay attention to detail, am adaptable, and have the ability to build strong relationships with stakeholders at all levels.
Overview
9
9
years of professional experience
7
7
years of post-secondary education
Work history
Executive Support Officer
London Borough of Sutton
Sutton
2024.12 - 2026.03
- Provide high-level executive support to the Chief Executive, including diary management, correspondence handling, and coordination of meetings;
- Coordinate accommodation and logistics for meetings and events;
- Provide all required documentations for meetings, along with briefings if required in a format which is accessible;
- Established relationships with internal and external colleagues and partners;
- Provide management to a support officer;
- Completed loggist training and have experience as a Gold loggist;
- Deal with complaints; FOIs and Member Enquiries and developed a system to keep track of these enquiries;
- Keep on top of any events occurring across the organisation;
- Ensure Chief Executive is aware of any urgent information / key issues;
- Streamlined administrative processes to increase efficiency at work;
- Liaised with other departments to maintain smooth flow of information across the organisation;
- Extensive knowledge of different software packages including Google suite and Microsoft
Business Support Team Leader
London Borough of Sutton
2019.11 - 2024.12
- Provided leadership and direction and supervised up to 12 members of staff;
- Ensured team's compliance with statutory timescales and end of year reporting deadlines;
- Made sure all tasks are completed within timescale to achieve 100% Key Performance Indicators;
- Completed monthly, quarterly and yearly reports;
- Created and delivered presentations around service changes and expectations;
- Monitored and liaised with business to review service requirements to ensure high quality, cost effective and timely service delivery;
- Co-ordinated and minuted at Strategic Level meetings and Governance Boards building strong relationships;
- Responsible for Government Procurement Card for expenditure requests;
- Nominated for Staff Award in 'Innovative' category
Business Support Officer
London Borough of Sutton
2018.09 - 2019.11
- Assisted with collecting statistics, data and other management information;
- Managed up to 5 shared team inboxes and forwarding correspondence promptly;
- Built and maintained strong working relationships with colleagues;
- Organised meetings, took meeting minutes and completed follow-up actions;
- Delivered comprehensive support to Adults and Children's Social Care;
- Ensured statutory requirements and timescales were met;
- Updated and maintained data on systems;
- Provided excellent customer service and support to customers
Business Administrator Apprentice
London Borough of Sutton
2017.09 - 2019.09
- Achieved Distinction in Business Administration, Level 2 and 3;
- Nominated for London Borough Apprenticeship Awards 2018 for 'Best contribution by new apprentice to organisation';
- Processed printing and post;
- Arranged interviews;
- Answered inbound and outbound enquiries via phone and email;
- Prepared letters and other business documentation;
- Other duties included those listed within Business Support Officer Role
Education
NVQ Level 3 - Business administration Apprenticeship
London Borough of Sutton
Sutton, London 2017.09 - 2019.09
GCSEs - Secondary school
Overton Grange School
Sutton 2012.09 - 2017.08
Skills
- Extensive knowledge of different software packages including Google suite and Microsoft;
- Organised;
- Good communication skills;
- Team Player;
- Fast learner;
- Initiative and proactivity;
- Minute taking and logging
- Written and oral communication skills;
- Attention to detail;
- Relationship building;
- Customer Service;
- Calendar / travel management;
- Adaptability & flexibility
Accomplishments
- Nominated for the London Borough Apprenticeship Awards 2018 for 'Best contribution by a new apprentice to your organisation
- Nominated for a Staff Award for innovation
References
References available upon request.
Timeline
Executive Support Officer
London Borough of Sutton
2024.12 - 2026.03
Business Support Team Leader
London Borough of Sutton
2019.11 - 2024.12
Business Support Officer
London Borough of Sutton
2018.09 - 2019.11
NVQ Level 3 - Business administration Apprenticeship
London Borough of Sutton
2017.09 - 2019.09
Business Administrator Apprentice
London Borough of Sutton
2017.09 - 2019.09
GCSEs - Secondary school
Overton Grange School
2012.09 - 2017.08