Lucyna Lubinska
Newcastle upon Tyne
Summary
Dedicated customer service representative with exceptional communication and multitasking abilities, adept at resolving customer complaints while adhering to company guidelines. Committed to maintaining high service standards through proactive follow-up and a focus on customer satisfaction, ensuring lasting relationships built on trust and quality support. Proficient in best practices for customer service, with a strong emphasis on accurately documenting interactions and preparing detailed reports. Results-driven team member passionate about enhancing customer experiences and consistently exceeding performance expectations.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
Dialect Communication
01.2025 - 09.2025
- Responded to customer requests for products, services, and company information.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Implemented and developed customer service training processes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Promptly responded to inquiries and requests from prospective customers.
- Responded proactively and positively to rapid change.
Customer service representative
DFDS
05.2024 - 09.2024
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Advised customers on availability, pricing and location of products.
- Answered up to 100 calls telephone calls per day with professionalism.
- Processed high-value payments with meticulous accuracy.
- Adhered strictly to policies and procedures for continued company compliance.
SOLE TRADER
Amazon Ebay
04.2017 - 04.2024
- Online Sale , Wholesale
- Managing EBAY and Amazon accounts
- Liaised with clients and range of financial professionals to secure desired results.
- Supported team members to be themselves by cultivating inclusive work culture.
- Performed asset recognition to verify return profit over time.
- Collaborated with internal and external stakeholders to address trading needs and formulate winning strategies.
- Coached staff to support professional growth and development.
- Monitored team’s performance, providing additional support where necessary and rewarding success.
- Analysed market trends and conditions to provide informed advice to customers.
- Practised excellent retail management skills to lead team of 5.
ADMINISTRATOR & STUDENT RECORDS OFFICER
London Guildhall College
04.2015 - 01.2016
- Create and maintain student files and database records including regular checks of mobile phone numbers and out of college addresses. Exam entries & special requirements for disable candidates
- To collate lists of collection and exam results and enter them in database. Producing induction packs, and timetables, which involves co-ordinating with other departments
- To and process registration materials for all learners
- Effectively managed incoming and outgoing mail to maximise office efficiency.
- Oversaw database to maintain updated records and accuracy.
- Managed office supply inventory, performing stocktake duties and ordering additional supplies to meet staff needs.
- Liaised with customers to resolve enquiries, appointment requests and billing questions.
- Produced high-quality documents, spreadsheets and presentations for internal and customer-facing needs.
- Identified and implemented improvements to address and resolve office workflow inefficiencies.
SALES EXECUTIVE
Virgin Media
11.2014 - 03.2015
- Relationship building; researching the market and related products; presenting the product or service in a structured professional way face to face; Listening to customer requirements and presenting appropriately to make a sale; acting as a contact between a company and its existing and potential markets; reviewing your own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers’ businesses and requirements.
SALES ASSISTANT
H&M
10.2013 - 10.2014
- Working with all members of staff, helping out in reception, carrying out stock replenishment, ensuring the shop ran smoothly
- I dealt with enquiries face to face and over the telephone, handling them all very professionally Approaching customers that may require assistance
- I dealt with enquiries face to face and over the telephone, handling them all very professionally
- Approaching customers that may require assistance
SALES ASSISTANT
Joy-Retail Clothing Store
10.2012 - 09.2013
- Working with all members of staff, helping out in reception, carrying colleagues and customers in stressful environments has helped me build myself-awareness as a person and hopefully will carry on so
- I am also willing to take on any training to be able to carry out my work well
- I'm very confident that I can be the right fit for any company
- I 'm looking for new challenge for my carrier as last 5 years was working from home and I very much like to go back on the job market.
HR / ADMINISTRATION ASSISTANT
Adecco
01.2011 - 08.2012
- Out stock replenishment, ensuring the shop ran smoothly
- I dealt with enquiries face to face and over the telephone, handling them all very professionally Approaching customers that may require assistance
- My duties include general HR administration, also responsible for a range of tasks such as carrying our pre- employment checks, processing applications, and maintaining employee relations
- Arranging training for new recruit and established employees
- Accurately updating the HR employee database
- Ordering stationary and supplies for HR department
- Liaising with the payroll department on issues
- Administering the sickness absence process for the company
Education
POSTGRADUATE DEGREE - RESOURCES MANAGEMENT, INTERNATIONAL STUDIES
University of Technology & Humanities
Bielsko, Biala, PolandMASTER OF INTERNATIONAL RELATIONS - undefined
School of Administration
Bielsko, Biala, Poland4 DIPLOMA - HEALTH AND SOCIAL CARE
BPP
LondonDIPLOMA - BUSINESS AND MANAGEMENT
Business School
LONDON, London Canary WharfGCSES - undefined
Bielsko, BialaSkills
- Self motivated
- Target driven
- Time management
- Communication skills
- Transformational leadership
- Conflict resolution
- Microsoft Office
- Team building
- Problem solving
- Critical observation
- Leadership
- Willingness to learn
HOBBIES AND INTEREST
Books, Fashion, Psychology, Gym, Podcasts, Social Media
Timeline
Customer Service Representative
Dialect Communication
01.2025 - 09.2025
Customer service representative
DFDS
05.2024 - 09.2024
SOLE TRADER
Amazon Ebay
04.2017 - 04.2024
ADMINISTRATOR & STUDENT RECORDS OFFICER
London Guildhall College
04.2015 - 01.2016
SALES EXECUTIVE
Virgin Media
11.2014 - 03.2015
SALES ASSISTANT
H&M
10.2013 - 10.2014
SALES ASSISTANT
Joy-Retail Clothing Store
10.2012 - 09.2013
HR / ADMINISTRATION ASSISTANT
Adecco
01.2011 - 08.2012
MASTER OF INTERNATIONAL RELATIONS - undefined
School of Administration
4 DIPLOMA - HEALTH AND SOCIAL CARE
BPP
DIPLOMA - BUSINESS AND MANAGEMENT
Business School
GCSES - undefined
POSTGRADUATE DEGREE - RESOURCES MANAGEMENT, INTERNATIONAL STUDIES
University of Technology & Humanities