Polite and professional person with strong communication and multitasking skills. Experienced in resolving customer complaints within company guidelines and using own initiative. Implements customer follow-up to uphold service standards and guarantee customer satisfaction. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Flexible customer service team member focused resolving customer concerns and enquiries. Skilled at accurately documenting call details, preparing reports and organising documentation. Offers helpful answers and relevant information to retain business. Focused Customer Service Representative skilled in customer relationship development and sales. Providing unsurpassed support to demanding customers with a passion for consistently improving numbers, enhancing knowledge and exceeding expectations.
Hi, I’m
Lucyna Lubinska
new castle,Tyne & Wear
Summary
Overview
14
years of professional experience
Work history
DFDSNewcastle upon Tyne, South Tyneside
Customer service representative
05.2024 - 09.2024
Job overview
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained excellent client satisfaction by providing in-depth support.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Obtained feedback from customers to improve service experience.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Listened actively to offer accurate information and best solution to their needs.
- Resolved customer complaints following guidelines and referred complex inquiries to team leaders.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Advised customers on availability, pricing and location of products.
- Answered [Number]+ telephone calls per day with professionalism.
- Processed high-value payments with meticulous accuracy.
- Adhered strictly to policies and procedures for continued company compliance.
Amazon Ebay
SOLE TRADER
04.2017 - 04.2024
Job overview
- London
- Online Sale , -managing accounts for Ebay and Amazon , Wholesale , working in the warehouse, receiving delivery , managing the staff .
- Liaised with clients and range of financial professionals to secure desired results.
- Supported team members to be themselves by cultivating inclusive work culture.
- Performed asset recognition to verify return profit over time.
- Collaborated with internal and external stakeholders to address trading needs and formulate winning strategies.
- Coached staff to support professional growth and development.
- Monitored team's performance, providing additional support where necessary and rewarding success.
London Guildhall College
ADMINISTRATOR &STUDENT RECORDS OFFICER
04.2015 - 01.2016
Job overview
- Create and maintain student files and database records including regular checks of mobile phone numbers and out of college addresses.Exam entries&special requirements for disable candidates
- To collate lists of collection and exam results and enter them on the the database.Producing induction packs, and timetables, which involves co-ordinating with other departments
- To organize and process registration materials for all learners
Virgin MediaLondon, Uk
SALES EXECUTIVE
11.2014 - 03.2015
Job overview
- Relationship building; researching the market and related products; presenting the product or service in a structured professional way face to face; Listening to customer requirements and presenting appropriately to make a sale; acting as a contact between a company and its existing and potential markets; reviewing your own sales performance, aiming to meet or exceed targets; gaining a clear understanding of customers' businesses and requirements.
H&MLondon, UK
SALES ASSISTANT
10.2013 - 10.2014
Job overview
- Working with all members of staff, helping out in reception, carrying out stock replenishment, ensuring the shop ran smoothly
- I dealt with enquiries face to face and over the telephone, handling them all very professionally Approaching customers that may require assistance
- I dealt with enquiries face to face and over the telephone, handling them all very professionally
- Approaching customers that may require assistance
Joy-Retail Clothing StoreLondon, UK
SALES ASSISTANT
10.2012 - 09.2013
Job overview
- Working with all members of staff, helping out in reception, carrying colleagues and customers in stressful environments has helped me build my self-awareness as a person and hopefully will carry on so
- I am also willing to take on any training to be able to carry out my work well
- I'm very confident that I can be the right fit for any company
- I ‘m looking for new challenge for my carrier as last 5 years was working from home and I very much like to go back on the job market.
AdeccoBiala, Poland
HR / ADMINISTRATION ASSISTANT
01.2011 - 08.2012
Job overview
- Out stock replenishment, ensuring the shop ran smoothly
- I dealt with enquiries face to face and over the telephone, handling them all very professionally Approaching customers that may require assistance
- My duties include general HR administration, also responsible for a range of tasks such as carrying our pre- employment checks, processing applications, and maintaining employee relations
- Arranging training for new recruit and established employees
- Accurately updating the HR employee database
- Ordering stationary and supplies for HR department
- Liaising with the payroll department on issues
- Administering the sickness absence process for the company
Education
University of Technology & Humanities
POSTGRADUATE DEGREE from RESOURCES MANAGEMENT, INTERNATIONAL STUDIES
University overview
Faculty of Humanities and international Relations
School of Administration
MASTER OF INTERNATIONAL RELATIONS
University overview
BPP
4 DIPLOMA from HEALTH AND SOCIAL CARE
University overview
Business School
DIPLOMA from BUSINESS AND MANAGEMENT
University overview
GCSES
University overview
Skills
- Customer service
- Self motivated
- Target driven
- Time management
- Communication skills
- IT knowledge
- Transformational leadership
- Conflict resolution
- Microsoft Office
- Team building
- Problem solving
- Critical observation
- Leadership
- Willingness to learn
- Customer rapport
- Commercial improvement planning
- Opportunities identification and creation
- Coaching leadership
- SMART goal setting
- Performance development planning
Affiliations
Affiliations
- Books,Fashion ,Psychology,Gym, Podcasts ,Social Media
Timeline
Customer service representative
DFDS
05.2024 - 09.2024
SOLE TRADER
Amazon Ebay
04.2017 - 04.2024
ADMINISTRATOR &STUDENT RECORDS OFFICER
London Guildhall College
04.2015 - 01.2016
SALES EXECUTIVE
Virgin Media
11.2014 - 03.2015
SALES ASSISTANT
H&M
10.2013 - 10.2014
SALES ASSISTANT
Joy-Retail Clothing Store
10.2012 - 09.2013
HR / ADMINISTRATION ASSISTANT
Adecco
01.2011 - 08.2012
University of Technology & Humanities
POSTGRADUATE DEGREE from RESOURCES MANAGEMENT, INTERNATIONAL STUDIES
School of Administration
MASTER OF INTERNATIONAL RELATIONS
BPP
4 DIPLOMA from HEALTH AND SOCIAL CARE
Business School
DIPLOMA from BUSINESS AND MANAGEMENT
GCSES
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