Lucy Margaret Welch
Hospitality Assistant
Lamlash
Summary
I am a hardworking and driven person that is a great addition to any team. For the past 10 years I have been working between hospitality giving excellent customer service and a local nursery caring for children and young people. Friendly and enthusiastic waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and working in different areas of the building. Good at solving problems efficiently when they arise
Compassionate Nursery Practitioner with experience in early years childcare planning and delivery. Engages children using excellent communication and adaptive skills to adhere to the various needs of the children, and to maximise enjoyment for all children and young people. Develops safe, nurturing learning environments for all children and young people, catering to all their individual needs
Overview
10
10
years of professional experience
1
1
year of post-secondary education
3
3
Certifications
Work History
Front of House Waitress
Lamlash Bay Hotel
Lamlash
2022.02 - Current
- Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
- Building rapport with guests early on in their stay, ensuring customer satisfaction with meals, providing a happy and relaxing environment.
- Working effectively as part of a team, contributing to team meetings and expressing my thoughts and opinions respectfully
- Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
- Maintained an extensive knowledge of menu items, enabling personalised recommendations to suit individual tastes and dietary requirements.
Nursery practitioner
North Ayrshire Council
Lamlash
2023.08 - 2024.06
- Assessed individual learning needs of each child; tailored teaching methods accordingly.
- Adapted activities to promote inclusivity within the classroom using diverse teaching materials.
- Prepared daily activity schedules that promoted fun-filled learning experiences for children.
- Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
- Improved fine motor skills in children by introducing age-appropriate crafting activities.
- Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
- Developed trusting relationships with children, parents and staff.
Waitress
Janie's Cafe
Brodick
2015.07 - 2022.08
- Executed food and drink orders accurately to improve customer satisfaction rates.
- Served meals and drinks with professionalism and skills maintaining high presentation and quality standards.
- Taking cash and card payments and providing receipts to customers.
- Met special dietary requests with careful preparation and presentation of dishes.
- Provided menu and offered recommendations to complement dining experience.
Education
SCQF Level 7 - Childhood Practice
University of the Highlands and Islands
Lamlash, Isle of Arran 2020.09 - 2021.07
SCQF Level 6 - Early Education and Childcare
University of Highlands And Islands
Lamlash, North Ayrshire 2019.09 - 2020.07
National 5 - Psychology
Arran High School
North Ayrshire 2018.08 - 2019.05
National 5 - English
Arran High School
North Ayrshire 2017.08 - 2018.05
National 5 - Maths
Arran High School
North Ayrshire 2018.08 - 2019.05
Skills
Time Management
Empathetic towards others
Excellent Communication Skills
Works well as individual
Progress monitoring
Team collaboration
Record keeping
Languages
English
Native
Interests
Baking / Cooking
Reading / Annotating
Hiking & Cycling
Being creative, Painting, Drawing
Software
Proficient in Microsoft Office
Certification
PVG Membership
Accomplishments
During an inspection from the Care Inspectorate, I was praised from my manager for taking the initiative and keeping the children engaged by starting an activity which involved everyone working together to complete a puzzle. I was taken aside after the inspection and was told that I went above and beyond for keeping the children engaged, focused and entertained.
Additional Information
While working in the nursery I learned to communicate well and effectively with both the parents of my key children and my peers for support. This entailed keeping a detailed record of each child's milestones and targets, adapting my area planning for each child's specific target and key interests at the time.
References
References available upon request.
Timeline
PVG Membership
2023-09
Nursery practitioner
North Ayrshire Council
2023.08 - 2024.06
National Certificate Early Education and Childcare SCQF Level 6
2022-08
Front of House Waitress
Lamlash Bay Hotel
2022.02 - Current
Higher National Certificate Childhood Practice SCQF Level 7
2022-01
SCQF Level 7 - Childhood Practice
University of the Highlands and Islands
2020.09 - 2021.07
SCQF Level 6 - Early Education and Childcare
University of Highlands And Islands
2019.09 - 2020.07
National 5 - Psychology
Arran High School
2018.08 - 2019.05
National 5 - Maths
Arran High School
2018.08 - 2019.05
National 5 - English
Arran High School
2017.08 - 2018.05
Waitress
Janie's Cafe
2015.07 - 2022.08