Summary
Overview
Work History
Education
Skills
Languages
Interests
Software
Certification
Accomplishments
Additional Information
References
Timeline
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Lucy Margaret Welch

Hospitality Assistant
Lamlash

Summary

I am a hardworking and driven person that is a great addition to any team. For the past 10 years I have been working between hospitality giving excellent customer service and a local nursery caring for children and young people. Friendly and enthusiastic waitress adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and working in different areas of the building. Good at solving problems efficiently when they arise


Compassionate Nursery Practitioner with experience in early years childcare planning and delivery. Engages children using excellent communication and adaptive skills to adhere to the various needs of the children, and to maximise enjoyment for all children and young people. Develops safe, nurturing learning environments for all children and young people, catering to all their individual needs

Overview

10
10
years of professional experience
1
1
year of post-secondary education
3
3
Certifications

Work History

Front of House Waitress

Lamlash Bay Hotel
Lamlash
02.2022 - Current
  • Processed cash and card payments promptly, minimising customer waiting times and enabling swift table turnarounds.
  • Building rapport with guests early on in their stay, ensuring customer satisfaction with meals, providing a happy and relaxing environment.
  • Working effectively as part of a team, contributing to team meetings and expressing my thoughts and opinions respectfully
  • Accurately received and processed orders, noting dietary requirements to maintain customer satisfaction.
  • Maintained an extensive knowledge of menu items, enabling personalised recommendations to suit individual tastes and dietary requirements.

Nursery practitioner

North Ayrshire Council
Lamlash
08.2023 - 06.2024
  • Assessed individual learning needs of each child; tailored teaching methods accordingly.
  • Adapted activities to promote inclusivity within the classroom using diverse teaching materials.
  • Prepared daily activity schedules that promoted fun-filled learning experiences for children.
  • Tailored activities to make use of resources and engage all children based on their age, interests and abilities.
  • Improved fine motor skills in children by introducing age-appropriate crafting activities.
  • Maintained detailed records of each child's progress, facilitating personalised care and learning plans.
  • Developed trusting relationships with children, parents and staff.

Waitress

Janie's Cafe
Brodick
07.2015 - 08.2022
  • Executed food and drink orders accurately to improve customer satisfaction rates.
  • Served meals and drinks with professionalism and skills maintaining high presentation and quality standards.
  • Taking cash and card payments and providing receipts to customers.
  • Met special dietary requests with careful preparation and presentation of dishes.
  • Provided menu and offered recommendations to complement dining experience.

Education

SCQF Level 7 - Childhood Practice

University of the Highlands and Islands
Lamlash, Isle of Arran
09.2020 - 2021.07

SCQF Level 6 - Early Education and Childcare

University of Highlands And Islands
Lamlash, North Ayrshire
09.2019 - 07.2020

National 5 - Psychology

Arran High School
North Ayrshire
08.2018 - 2019.05

National 5 - English

Arran High School
North Ayrshire
08.2017 - 2018.05

National 5 - Maths

Arran High School
North Ayrshire
08.2018 - 2019.05

Skills

Time Management

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Languages

English
Native

Interests

Baking / Cooking

Reading / Annotating

Hiking & Cycling

Being creative, Painting, Drawing

Software

Email

Proficient in Microsoft Office

Certification

PVG Membership

Accomplishments

    During an inspection from the Care Inspectorate, I was praised from my manager for taking the initiative and keeping the children engaged by starting an activity which involved everyone working together to complete a puzzle. I was taken aside after the inspection and was told that I went above and beyond for keeping the children engaged, focused and entertained.

Additional Information

While working in the nursery I learned to communicate well and effectively with both the parents of my key children and my peers for support. This entailed keeping a detailed record of each child's milestones and targets, adapting my area planning for each child's specific target and key interests at the time.

References

References available upon request.

Timeline

PVG Membership

09-2023

Nursery practitioner

North Ayrshire Council
08.2023 - 06.2024

National Certificate Early Education and Childcare SCQF Level 6

08-2022

Front of House Waitress

Lamlash Bay Hotel
02.2022 - Current

Higher National Certificate Childhood Practice SCQF Level 7

01-2022

SCQF Level 7 - Childhood Practice

University of the Highlands and Islands
09.2020 - 2021.07

SCQF Level 6 - Early Education and Childcare

University of Highlands And Islands
09.2019 - 07.2020

National 5 - Psychology

Arran High School
08.2018 - 2019.05

National 5 - Maths

Arran High School
08.2018 - 2019.05

National 5 - English

Arran High School
08.2017 - 2018.05

Waitress

Janie's Cafe
07.2015 - 08.2022
Lucy Margaret Welch Hospitality Assistant