I am currently, and have been working at Darwin Forest since February this year, with their Housekeeping team whilst studying for my Level 2 Business Administration at Chesterfield College. Having passed this with a distinction, I have gone on to study Level 3 Business Administration. I enjoy working within a team environment and work hard to manage my work schedule.
I have worked part-time as a waitress, in a local pub & restaurant for over 2 years, while attending school. I covered weekends and evenings and covered for any illnesses and short staffing levels. I enjoyed working within a team environment and was eager to assist the team. I was an adaptable and flexible team player, willing to take on any task to gather more experience in the role.
I took pride in helping guests feel welcome and responded to their questions in a friendly and knowledgeable manner and I enjoyed chatting with them.
I have a positive attitude to work and encourage others within the team.
I am a dedicated student seeking apprenticeship opportunities to apply classroom knowledge into practical experience within a team.
During my 1 week work experience I shadowed senior team members to develop practical knowledge and gain critical industry-specific skills. During this time, I participated in staff meetings to discuss latest developments and to hear what the communities priorities are. I carried out duties with strict compliance to company standards and policies. I was given the opportunity to visit sites of regeneration projects and I took interest in the future plans for the area.
Towards the end of the week I shadowed on reception at the local Enterprise centre to experience the normal day to day routines. My last day was spent shadowing the daily running of a local town café (due to me being 15 years of age I was unable , due to Health & Safety policies, to put my waitressing skills into practice).
I completed training in health and hygiene standards when handling food and cleaning restaurants. I served meals and drinks in a friendly and professional manner, whilst maintaining high presentation and quality standards and attended tables regularly to check customer needs were met. I provided friendly, courteous service in the busy restaurant/bar environment, maximising positive customer satisfaction and accurately took orders and make appropriate recommendations when asked.
In addition I delivered exceptional service by greeting and serving customers in timely, friendly manner. I totalled bills for customers and accepted payment via cheque and card payments.
I regularly performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock. I listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
Within my team I am responsible for maintaining cleanliness and tidiness in accommodation lodges. My duties include cleaning guest rooms, making beds, replenishing supplies, and performing general cleaning of common areas. This role requires attention to detail, time management, and the ability to work effectively as part of a team to ensure a high standard of cleanliness for a positive guest experience.
I took part and earned my Bronze Duke of Edinburgh with my friends. We completed the orientation, camped over night and cooked our own meals as a team, along with carrying everything we needed.
I have previous experience in competitive swimming and was part of a club, competing in lane swimming.
I enjoyed being part of my local Rainbows, Brownies, and Guides groups, taking part in team camping trips and visits to the theatre and pantomime amongst learning survival skills.
I am a keen camper and enjoy travelling and the outdoors.
Bronze Duke of Edinburgh.
Chesterfield Borough Council "Certificate Of Achievement", work experience placement in July 2023.
I have gained many experiences in my waitress job, with handling cash, and customer contact and am a trusted employee.
I enjoy working with people, and interacting with them. I like to help in our community with volunteering. I have many dreams, especially of travelling and exploring.