Lucy Elizabeth Hodgson
20 Moore Park Road Paddington,Sydney
Summary
A BSc (Hons) biological Sciences graduate from the University of Liverpool, currently working in a client-facing role within a high-end residential complex. I’m drawn to the intersection of communication, creativity and critical thinking - which is what drives my desire to transition into media. A formative year studying abroad sharpened my cultural awareness, and reinforced my interpersonal skills and ability to navigate new environments. Experience in my current role has allowed me to develop strong instincts for multitasking, organisation and relationships. Driven by an enthusiasm to learn and improve, I’m looking to establish a long-term career in an environment that values attention to detail, initiative and collaboration.
Overview
10
10
years of professional experience
Work History
Concierge
T&M Management
Sydney , Australia
02.2025 - Current
- Manage end-to-end owner and resident requests from initial enquiry through to resolution, making informed decisions and coordinating across a broad range of stakeholder groups to deliver effective outcomes.
- Maintain detailed records of resident requests, resolutions, and follow-ups, ensuring a high standard of organisation and discretion in line with the expectations of a premium environment.
- Build meaningful relationships across a diverse stakeholder network — connecting residents, tradespeople, building management, and suppliers — serving as the primary point of contact.
- Uphold the highest standards of discretion and professionalism throughout all interactions, cultivating long-term trust with residents and stakeholders.
- Prepare and deliver service updates, status reports, and briefing notes to management and residents, communicating clearly and professionally across all levels.
- Coordinate access, scheduling, and logistics for multiple concurrent works and services across the building, ensuring minimal disruption to residents.
Hostess
Bistro 19
Sydney, Australia
11.2024 - 02.2025
- Professional front-of-house experience in a hospitality environment, delegating jobs, managing guest flow, reservations, and first impressions for a high-volume venue.
AuPair
Private family
Rome, Italy
08.2024 - 10.2024
- Managed routines of three children, organising schedules for school, extracurriculars and household chores. Adapted communication styles to overcome language barriers while promoting cultural exchange.
Supervisor
Holy Cow dessert Bar
Scarborough. UK
03.2024 - 07.2024
- Promoted eco-friendly practices and built a stromg social media presence. Introduced sustainable products and a new stock management system that reduced waste and increased efficiency.
Front of house
Ciccone and Sons Gelateria
Sydney, Australia
01.2023 - 06.2023
- Barista trained with flexible experience across roles, including delegating tasks, preparing orders, managing stock, and maintaining a high standard of cleanliness.
Brand Representative
Hollister Co.
Liverpool, UK
05.2022 - 08.2022
- Adapted to market trends, addressed client objections, and organized workflows. Built strong relationships through effective communication, understanding customer needs, and presenting solutions.
Waitress
Flamingo Bay cafe
Scarborough, UK
05.2020 - 04.2022
- Worked as a cashier and server, providing friendly service and processing orders. Managed opening and closing duties, including setting up and cleaning all areas of the premises.
Waitress
The Mansion House B&B
Scarborough, UK
06.2016 - 09.2017
- Greeted guests, managed orders, served food and drinks, handled transactions, and worked with colleagues to ensure smooth operations.
Education
University of Liverpool
2020-2024University of New South Wales Sydney
2022-2023Scarborough College Sixth Form
2018-2020Scarborough College
2016-2018Skills
- Communication and interpersonal skills
- Stakeholder Management
- Versatility
- Attention to detail
- Cultural literacy and aesthetic sensitivity
- Operational coordination
- Commercial awareness
- Initiative and self-direction
Hobbies and interests
- Art, literature, culture, languages, philosophy, communication, music, design, politics.
Timeline
Concierge
T&M Management
02.2025 - Current
Hostess
Bistro 19
11.2024 - 02.2025
AuPair
Private family
08.2024 - 10.2024
Supervisor
Holy Cow dessert Bar
03.2024 - 07.2024
Front of house
Ciccone and Sons Gelateria
01.2023 - 06.2023
Brand Representative
Hollister Co.
05.2022 - 08.2022
Waitress
Flamingo Bay cafe
05.2020 - 04.2022
Waitress
The Mansion House B&B
06.2016 - 09.2017
University of Liverpool
University of New South Wales Sydney
Scarborough College Sixth Form
Scarborough College