Lucy Zara

• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Applied coffee knowledge to train new staff members.
• Monitored cash intake and daily reports.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Fire Marshal Level 2 trained, Food Safety Level 2 trained.
• Built real customer relationships resulting in genuine repeat business.
• Maintaining a supportive environment for all staff members, helping in all areas when needed, such as KP and kitchen prep.
• Consistent latte art in a fast-paced cafe.

• Overseeing a bar team daily to ensure consistency in coffees
• CPL trained (Fire Safety, Food Allergens, COSHH)
• Leading training sessions in dialing in the coffee machine and latte art
• Ensuring efficient service in busy brunch shifts, often doing 750+ covers
• Preparing drip coffee/ grinding fresh coffee beans daily for decaf and filter
• Making a variety of signature cocktails
• Multitasking when serving customers sat at the bar as well as fulfilling drink orders

• Working busy events such as weddings and DJ nights

• Efficiently training new staff in coffee making and cocktail making, as well as how to manage orders and work the till

• Welcoming interactions with customers, building relationships with regulars resulting in a warm atmosphere

• Initiative when serving alcohol, asking for identification to meet legal requirements when necessary

• Organised 50+ orders for customers in click and collect department

• Early morning shifts requiring time management and punctuality

• Physically demanding requiring heavy lifting and efficiently organising stock

• Safely handling money and payments behind the till

• Health and Safety trained

• Productively training new colleagues within the click and collect department

• Safely preparing starter dishes for customers
• Assisting the head chef with food preparation and plating dishes
• Serving customers at tables and putting orders through the till
• Train new staff in making starters and running plates
• Maintaining a clean work environment to meet food safety standards