Lucy Wright
Beccles,UK
Summary
Adept at driving business growth and retention, I leveraged operations management and exceptional customer service skills at The Fabulous Fleece Company to cultivate long-term client relationships and optimize profitability. My background spans from hands-on small business operations to strategic revenue generation, showcasing a proven track record of results through sound judgment and quality assurance.
Overview
36
36
years of professional experience
Work History
Proprietor
The Fabulous Fleece Company
12.2011 - Current
- Developed a loyal client base by consistently delivering exceptional service and cultivating long-term relationships.
- Analyzed market trends to identify opportunities for expansion and diversification in the industry.
- Developed and managed relationships with vendors and suppliers.
- Improved company reputation by consistently delivering top-quality goods/services while maintaining excellent customer support.
- Increased customer satisfaction by providing personalized service and addressing clients'' needs.
- Managed finances, budgeting, and forecasting to optimize business growth and profitability.
- Negotiated contracts with suppliers, securing favorable terms that reduced operational expenses.
- Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
- Provided elite customer service by resolving escalated problems and calmly responding to shifting priorities.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Interacted well with customers to build connections and nurture relationships.
Personal Care Assistant
John Behm
01.2010 - 12.2011
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Maintained detailed documentation of client progress, sharing updates with family members and healthcare providers as necessary.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Promoted independence with structured routines and clear communication to support clients in their daily lives.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with meal planning and preparation, taking into consideration dietary restrictions and preferences for optimal nutrition.
- Planned activities to encourage movement, stretching, and strength building.
- Developed creative strategies for overcoming obstacles related to mobility or cognitive limitations while promoting maximum functionality in daily tasks.
- Empowered clients by providing education on self-care strategies and encouraging them to take an active role in their own health management.
- Facilitated client transportation to appointments, ensuring punctuality while providing emotional support during visits.
- Assisted with daily living activities, running errands, and household chores.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Provided compassionate and patient-focused care to cultivate well-being.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Horse Trainer
Various
09.1988 - 10.2009
- Inspected, prepared, cleaned, disinfected and maintained comfortable horse stable and enclosures.
- Scheduled farrier and vet appointments regularly.
- Coached and trained students in basic care and maintenance of horses and stables in addition to riding technique, form and skills.
- Instilled basics of horsemanship and riding in beginners, first-time or occasional riders, refining knowledge and skills of more advanced riders.
- Promoted a safe and comfortable environment for horses, ensuring proper care and attention to their physical, emotional, and mental wellbeing.
- Maintained animal health records, treating minor injuries and reporting serious injuries to owners for consultation with veterinarians.
- Prepared horses for specific competitions or tasks.
- Developed strong relationships with clients, providing regular updates on their horses'' progress and overall condition.
- Assisted owners in addressing specific behavioral issues through targeted training techniques, fostering better communication between horse and rider.
- Fit gear for horses and specific riders.
- Established a professional reputation as a reliable, skilled horse trainer capable of producing consistent results while prioritizing the safety and well-being of each equine athlete under their care.
- Managed feeding, rugging and general stable procedures, communicating issues or significant maintenance requirements to management when necessary.
- Provided treatment for minor horse injuries.
- Rode horses to meet required pace or timed work and executed jump-outs to develop skills and compliance of individual animals.
- Provided expert guidance to clients seeking advice on purchasing new or additional horses, assessing suitability based on intended use and compatibility with existing equines.
- Enhanced horse performance by implementing personalized training plans and monitoring progress.
- Organized regular stable visits for routine farrier services, vaccinations, and dental check-ups in adherence with recommended equine health guidelines.
- Collaborated closely with veterinarians to monitor the health of each horse, adjusting training programs as needed based on medical recommendations.
- Expedited the rehabilitation process of injured equines by following strict recovery protocols while slowly reintroducing them to regular training activities.
- Facilitated rehabilitation of injured horses, employing specialized training techniques to safely return them to peak condition.
- Adapted training methods to suit diverse horse temperaments, achieving improvements in performance across wide range of animals.
- Improved horse behavior with consistent, positive reinforcement techniques, reducing incidents of disobedience during competitions.
- Collaborated with veterinarians to manage horses' health, ensuring they were fit for training and competition.
- Monitored horses' physical condition closely, adjusting training regimens to prevent injuries and promote long-term health.
- Developed and maintained rigorous dietary regimen for each horse, optimizing their health and performance capabilities.
- Conducted daily conditioning sessions to improve horses' physical strength and agility, resulting in enhanced race performance.
- Established reputation for excellence in horse training, attracting clients seeking high-quality training services.
- Fostered strong bonds with horses through gentle handling and trust-building exercises, improving their responsiveness to commands.
- Resolved behavioral issues in horses with targeted training interventions, ensuring they remained valuable assets to their owners.
- Modified undesirable behaviors with use of successful and safe behavior modifications techniques.
- Succeeded in training diverse animals with confident training techniques and trusting relationships.
- Observed animals during different activities to identify possible illnesses or injuries requiring care.
- Administered prescribed medications to animals based on individual needs.
- Utilized positive reinforcement techniques to successfully train animals.
Shiatsu Practitioner
Self Employed
09.2002 - 10.2006
- Excelled in time management skills, enabling the completion of all daily tasks while providing exceptional care to patients.
- Increased patient satisfaction scores through excellent communication, empathy, and understanding of individual needs.
- Maintained up-to-date knowledge of industry trends, research findings, and advancements in medical technology to enhance clinical practice.
- Conducted comprehensive assessments of patients'' physical, emotional, social, and environmental factors to inform accurate diagnoses and effective treatment plans.
- Enhanced patient outcomes by implementing evidence-based practices and closely monitoring progress.
- Coordinated referrals to hospital services or specialists for additional support.
- Participated in continuing education and professional development to enhance expertise and skills.
- Monitored patients' conditions and progress to reevaluate treatment.
Education
No Degree - Equine
British Equestrian Centre Stoneleigh
Warwickshire UK Diploma - Shiatsu
The Shiatsu Collage
Norwich, UK07.2002
Skills
- Operations Management
- Revenue Generation
- Purchasing and planning
- Business Development
- Product sourcing
- Quality Assurance
- Planning and execution
- Business growth and retention
- Small business operations
- Direct Sales
- Customer Service
- Sound Judgment
Walking, Swiming, Kayaking, Reading and Horse Riding
Since childhood I have ridden and walked miles on a daily basis, the walking is almost a meditative process for me connecting with nature and the great outdoors. Recently I have also learned to kayak, living only fields away from the river waveney I paddle out with my club on a weekly basis and swim in our local outdoor pool daily which is an absolute joy.
Timeline
Proprietor
The Fabulous Fleece Company
12.2011 - Current
Personal Care Assistant
John Behm
01.2010 - 12.2011
Shiatsu Practitioner
Self Employed
09.2002 - 10.2006
Horse Trainer
Various
09.1988 - 10.2009
No Degree - Equine
British Equestrian Centre Stoneleigh
Diploma - Shiatsu
The Shiatsu Collage
Similar Profiles
Heather SnyderHeather Snyder
Small Business Owner at Heather’s Piggy FleeceSmall Business Owner at Heather’s Piggy Fleece
BRANDON OUIMETBRANDON OUIMET
Turbocharger Technician at Fleece Performance EngineeringTurbocharger Technician at Fleece Performance Engineering
William ClarkeWilliam Clarke
Bartender at The Fleece HotelBartender at The Fleece Hotel
Delenda MendesDelenda Mendes
Cashier at Beccles Fish BarCashier at Beccles Fish Bar
Alia ZafarAlia Zafar
SEN Teacher at Cheetham COE community academySEN Teacher at Cheetham COE community academy