Lucy Wilkinson
Warsash,Hamp
Summary
I am dedicated, hardworking and a team player. Working in a team is very important to me, I love working with others to help reach company targets and deliver outstanding service. I am able to communicate in an understanding and caring way with customers and colleagues and have strong listening and communication skills. I enjoy learning as I work and learning new skills throughout my job which will help me expand my knowledge and skills. I am reliable and will ways be ready to work when needed and to work extra if it is asked of me.
Overview
8
8
years of professional experience
Work history
Assistant manager
Greene King
Warsash, Hampshire
12.2024 - Current
- Provided excellent customer service leading to repeat business and customer loyalty. Creating positive relationships with customers to ensure customer’s have a memorable positive experience
- Managed daily operations to ensure smooth running of the shop floor. Running shifts and keeping the pub running smoothly and efficiently at all times
- Worked within a team. Creating good relationships, ensuring communication was clear and smooth and that tasks were delegated fairly to team members and focused on keeping morale high
- Focused on delivery of stock without overspending so we always have enough stock on hand during peak trading hours
- Run cash operations including opening floats and cashing up in the evenings
- Perform stock audits to ensure stock is accurate and correct
- Find creative ways to raise money for our pubs charity such as running coffee and cake mornings with customers within the village, book-swap shelf and fundraising events
Assistant Manager
Pizza Hut
Portsmouth, Hampshire
04.2024 - 11.2024
- Deliver excellent customer service and ensure Pizza Hut goal of “best of, best of us” was met. Creating great experiences and going above and beyond for all.
- Focused on the day to day running of the store and running the store while the manager was away
- Performed stock counts weekly and critical counts daily to ensure our inventory was correct
- Worked to bring the best out of my team so that we can deliver great results for our customers
- Food ordering to make sure we have enough stock especially in peak periods such as summer holidays
- Prepping dough levels and creating and crafting pizzas
- Running meetings to communicate with team and set targets for the next period
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
Store Manager
Coffee #1
Portsmouth, Hampshire
10.2023 - 04.2024
- Challenged and inspired team members to achieve business results Through incentives and team activities which helped boost morale and team engagement
- Oversaw daily store cleaning and general store maintenance to keep high company standards. Ensuring health and safety standards are always met
- Led regular staff performance reviews to provide guidance and support for individual development.
- Monitored stock levels and wrote timely order supply requests to replenish merchandise.
- Analysed daily and weekly sales results and maintained ongoing, productive dialogue with area manager and peers on sales performance.
- Assisted in recruiting, hiring and onboarding store staff.
- Understood what drives overall business success and prioritised and delivered quality results.
- Provided excellent customer care through prompt complaint resolution and quality of service.
Shift Manager
23.5 Degrees
Hedge End, Hampshire
11.2019 - 04.2024
- Started as a Barista in 2019 and progressed into shift manager by 2020. By 2021 I was placed onto a management apprenticeship to help me keep succeeding and growing. I supported in opening new stores and supporting stores around numerous counties
- Went to new stores, with teams I knew nothing about and went in with a GROWTH mindset to help a store flourish and succeed. Listened and communicated openly and clearly with members of those teams to see how I could support them.
- Responsibility of running teams this varied from small groups of 5 to large groups of 20 in a variety of stores
- Had to ensure all customers were happy and received great customer service from the team as whole.
- Communicate with customers and cooperate to meet their needs
- Ensure all shifts were run smoothly
- Training and having responsibility of the new members of staff
- Kept the store in a good condition and prepared for Audits and assessment
- Tracked receipts, employee hours and inventory movements to ensure everything was on track
Tennis coach
Wyvern tennis
Fair Oak, Hampshire
11.2017 - 12.2018
- Helped the local tennis club by training younger children and teaching them how to play
- Shared my Passion and knowledge onto others
- Worked in a friendly kind manner to help the children learn a new skill
- Ran individual sessions and games
Education
Animal management
Sparsholt College
Winchester, Hampshire 09/2019 - 06/2020
GCSEs -
Wildern School
Southampton 09/2014 - 06/2019
Skills
- Teamwork
- Strong communication and listening skills with staff and customers
- Management
- Build strong relationships with customers
- Think on my feet and being adaptable when needed
- Respectful
- Excellent customer service skills
- First Aid and mental health first aid trained
- Awareness of time and good time management
- Reliable
- Remain calm under pressure
Timeline
Assistant manager
Greene King
12.2024 - Current
Assistant Manager
Pizza Hut
04.2024 - 11.2024
Store Manager
Coffee #1
10.2023 - 04.2024
Shift Manager
23.5 Degrees
11.2019 - 04.2024
Tennis coach
Wyvern tennis
11.2017 - 12.2018
Animal management
Sparsholt College
09/2019 - 06/2020
GCSEs -
Wildern School
09/2014 - 06/2019