Lucy Whiles
Oakley,Hampshire
Summary
Throughout my work history, I have consistently demonstrated a strong aptitude for meeting deadlines and excelling in demanding and pressurised situations. I thrive on challenges and embrace change, always striving to maintain an exceptional work ethic. I have a deep desire for personal growth and actively seek out new opportunities to learn and expand my skill set.
In terms of education, I hold a degree in Film Production and have completed A Levels in Media, Film, and English. These academic achievements have provided me with a strong foundation for my professional endeavors. Furthermore, I am proud of my personal accomplishments, including my ten-year practice of Taekwondo, running a small crochet business, and photography. Recently, I returned to education to pursue an A Level in Business, as I believe in the importance of continuous learning and broadening my knowledge.
During my leisure time, I find joy in traveling and discovering new destinations with my loved ones. I have an insatiable curiosity and a thirst for new experiences, which has allowed me to explore a wide variety of places. Additionally, I engage in hobbies such as digital photography, reading, upcycling furniture, gaming, camping, and maintaining an active lifestyle.
Looking ahead, my goals revolve around further enhancing my expertise by pursuing a second degree in Business. On a personal note, I aspire to buy a house and recently got engaged and therefore currently planning a wedding. With a passion for continuous growth and a steadfast commitment to delivering exceptional results, I am genuinely excited about the future and the endless possibilities it holds.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Account Manager
Buyingtime
Winchester, Hampshire
01.2023 - Current
- Maximised strategy effectiveness by studying economic indicators, identifying needs and monitoring competition.
- Performed detailed market and competitor analyses to inform digital marketing strategy.
- Identified trends and insights to optimise digital marketing spending and increase ROI.
- Built strong client relationships through comprehensive and regular reporting.
- Reported on effectiveness of digital marketing strategies on periodic basis, offering insights and proposing changes.
- Worked closely across departments to implement latest findings from data and analytics.
- Determined client needs to help tailor client experience and identify cross-selling opportunities.
- Evaluated and negotiated commercial contracts with existing customers to achieve high renewal rate.
- Proposed new solutions to meet changing customer needs and objectives to offer added value.
- Managed campaign budgets and financial projections for accurate reporting of company performance.
Account Excutive
Buyingtime Ltd
Winchester, Hampshire
03.2022 - 01.2023
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed, mentored and assigned tasks to the rest of the campaign team.
- Resolved issues and complaints and escalated major concerns internally.
- Communicated with clients to gauge satisfaction of services and meet needs.
- Determined strategic direction of organisation based on industry knowledge and market research.
Retail Account Co-ordinator
Westcoast Ltd
Theale, Berkshire
06.2021 - 03.2022
- Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
- Traced delayed or lost shipments to establish next course of action.
- Consolidated packages to reduce shipping costs for valued customers, promoting ongoing working relationships and increased business.
- Documented cargo amount, weight and dimensions to maintain updated records.
- Notified clients regarding status en route and delivery time.
- Provided information to clients regarding postal rates, shipment costs and miscellaneous charges.
- Coordinated with transportation and shipping services to determine logistics details.
- Updated booking system to reflect shipping delays and changes, providing details to customers.
Deputy Manager
Schuh
Basingstoke, Hampshire
10.2020 - 06.2021
- Managed and monitored multidisciplinary teams, providing coaching to consistently exceed KPI targets.
- Recruited and trained driven, dedicated team members, reducing staff turnover.
- Conducted regular audits, maintaining appropriate stock supplies to meet consumer demand.
- Created weekly performance reports, analysing and interpreting data to improve day-to-day business operations.
- Designed employee incentives and recognition schemes to achieve team targets.
- Addressed customer issues with compassion and professionalism, ensuring swift, successful resolution.
- Upskilled staff through targeted training opportunities, enhancing team capabilities.
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
- Planned and managed resources and budget to support and deliver objectives.
- Developed team's product knowledge, resulting in increased store sales.
- Completed opening and closing procedures each day.
- Monitored market trends, taking action to guarantee store remained competitive.
Trainee Manager
Schuh
Basingstoke, Hampshire
02.2020 - 10.2020
- Managed store inventory by directing routine stock control procedures to maximise sales opportunities.
- Recruited and trained staff members, leading by example to consistently elevate store standards.
- Performed various store operations including opening and closing procedures, product display management and budget control.
- Led briefings to improve store-wide communication.
- Resolved complex disputes and handled product returns with professionalism, offering practical solutions to maintain customer satisfaction and uphold stellar reputation.
- Conducted staff appraisals and promoted ongoing professional development.
- Inspired team to represent brand with enthusiasm by maintaining high standards.
Sales Assistant
Schuh
Basingstoke, Hampshire
10.2019 - 02.2020
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Accepted and processed cash, card and mobile payments using POS systems.
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Provided excellent sales services by offering bespoke product advice to meet exact customers needs.
- Increased seasonal event sales through targeted selling in line with current marketing initiatives and promotions.
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides.
- Shelved and merchandised new products in visually appealing, organised displays to engage customers.
- Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
- Maintained impeccably high standards store presentation and hygiene through cleaning.
- Received and processed product returns.
- Worked energetically to maintain efficient operations during peak trading hours.
- Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.
Customer Complaints Handler
Gas Safe Register
Basingstoke, Hampshire
04.2019 - 10.2019
- Offered personable and helpful service to exceed customer expectations and reach positive conclusion.
- Documented customer interactions, following company policy and procedure in all engagements.
- Identified root causes of complaints through effective questioning.
- Helped to prevent further recurrence of recorded issues by recommending corrective action.
- Stayed calm to navigate tricky situations in collected manner.
- Served as first line of contact for customers filing complaints.
- Used time-management skills to minimise complaint lifecycle and meet regulatory timelines.
- De-escalated aggressive behaviour using effective conflict resolution techniques.
- Responded to customer feedback within target timescales.
- Escalated urgent, complex or technical cases following established procedure.
Data Entry Agent
SSE
Reading, Berkshire
06.2018 - 04.2019
- Maintained detailed administration and office procedures to improve accuracy and efficiency.
- Verified accuracy of information and sorted information of documents for computer entry.
- Registered new customer account details in system.
- Extracted and exported data from software to update information and maintain accuracy.
- Examined data to detect errors and discrepancies.
- Adhered to data integrity and security policies by protecting information.
- Address enquiries by phone or email regarding data information.
- Received and screened high-volume internal and external communications, calls and email.
Education
OPEN STUDY COLLEGE
BA - Film Production
University of Gloucestershire
Cheltenham 09.2015 - 06.2018
A-Levels - Film Studies
Queen Marys College
Basingstoke, Hampshire 09.2013 - 06.2015
A-Levels - Media Studies
Queen Marys College
Basingstoke, Hampshire 09.2013 - 06.2015
A-Levels - English Language
Queen Marys College
Basingstoke, Hampshire 09.2013 - 06.2015
AS-Level - English Literature
Queen Marys College
Basingstoke, Hampshire 09.2013 - 06.2014
BTEC Level 2 - Media and Communications
Queen Marys College
Basingstoke, Hampshire 09.2012 - 06.2013
GCSE - Mathematics
Queen Marys College
Basingstoke, Hampshire 09.2012 - 06.2013
GCSEs - English Lanugage
Brighton Hill Community School
Basingstoke, HampshireGCSEs - English Literature
Brighton Hill Community School
Basingstoke, HampshireSkills
- Customer service
- Prioritising workflows
- Account development
- Excellent negotiating tactics
- Engaging leadership style
- Interpersonal skills
- Client meetings
- Revenue retention
- Data analytics
- Relationship-building and management
- Market research expertise
- Progress tracking
- Project Management
- Account Management
Interests
During my leisure time, I find joy in traveling and discovering new destinations with my loved ones. I have an insatiable curiosity and a thirst for new experiences, which has allowed me to explore a wide variety of places. Additionally, I engage in hobbies such as digital photography, reading, upcycling furniture, gaming, camping, and maintaining an active lifestyle.
Looking ahead, my goals revolve around further enhancing my expertise by pursuing a second degree in Marketing or Business. On a personal note, I aspire to buy a house and recently got engaged and therefore currently planning a wedding. With a passion for continuous growth and a steadfast commitment to delivering exceptional results, I am genuinely excited about the future and the endless possibilities it holds.
Languages
English
Native
Timeline
Account Manager
Buyingtime
01.2023 - Current
Account Excutive
Buyingtime Ltd
03.2022 - 01.2023
Retail Account Co-ordinator
Westcoast Ltd
06.2021 - 03.2022
Deputy Manager
Schuh
10.2020 - 06.2021
Trainee Manager
Schuh
02.2020 - 10.2020
Sales Assistant
Schuh
10.2019 - 02.2020
Customer Complaints Handler
Gas Safe Register
04.2019 - 10.2019
Data Entry Agent
SSE
06.2018 - 04.2019
BA - Film Production
University of Gloucestershire
09.2015 - 06.2018
A-Levels - Film Studies
Queen Marys College
09.2013 - 06.2015
A-Levels - Media Studies
Queen Marys College
09.2013 - 06.2015
A-Levels - English Language
Queen Marys College
09.2013 - 06.2015
AS-Level - English Literature
Queen Marys College
09.2013 - 06.2014
BTEC Level 2 - Media and Communications
Queen Marys College
09.2012 - 06.2013
GCSE - Mathematics
Queen Marys College
09.2012 - 06.2013
OPEN STUDY COLLEGE
GCSEs - English Lanugage
Brighton Hill Community School
GCSEs - English Literature
Brighton Hill Community School
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