Lucy Waters

Managed key Global Xvantage platform initiatives for UK.

Implemented business changes organisation-wide as a change manager.

Collaborated with Business Ops team on various project initiatives.

Reviewed and improved existing processes to enhance efficiency and documentation.

Delivered training to support business process improvement and ensure operational effectiveness.

Assisted in ongoing system setup and maintenance to meet organisational needs.

• Developed engaging learning materials to enhance staff training initiatives.
• Facilitated workshops and training sessions to support employee development.
• Collaborated with team members to identify training needs and gaps in skills.
• Assisted in evaluating training effectiveness and gathering participant feedback.
• Organised onboarding programmes for new employees to ensure smooth integration.
• Supported implementation of e-learning platforms to provide accessible training resources.
• Researched best practices in learning and development to inform training strategies.
• Maintained records of training activities and employee progress for compliance purposes.
• Optimised learning outcomes with impactful course designs.
• Managed relationships with external training providers to ensure quality service delivery.
• Project Managed Global Learning and Development initiatives.

• Developed and delivered comprehensive training programmes to enhance sales techniques and product knowledge.
• Collaborated with sales teams to identify training needs and create tailored coaching sessions.
• Assessed trainee performance through role-playing exercises and provided constructive feedback for improvement.
• Facilitated workshops focused on communication skills and effective customer engagement strategies.
• Collaborated effectively with management to align operational goals within the sales department and the company's strategic vision.
• Designed, developed and implemented Competency Framework.

• Developed and maintained strong relationships with key clients to enhance customer satisfaction and loyalty.
• Led sales negotiations to effectively communicate product value and secure new business opportunities.
• Collaborated with Business management team to strategies and aligned sales objectives and go to market business plans.
• Prepared detailed sales forecasts and reports to assist in strategic planning and decision-making processes.
• Collaborated with cross-functional teams, enhancing product knowledge and service delivery.
• Maximized revenue generation by implementing innovative sales strategies.
• Mentored junior sales team members, providing guidance on best practices and effective sales techniques.
• Working as an senior team member to ensure high performance and achievement of sales targets.

• Developed comprehensive sales strategies to enhance market presence and increase customer engagement.
• Mentored Sales Supervisors, fostering professional growth and enhancing team capabilities.
• Implemented innovative sales initiatives to improve overall performance.
• Developed and implemented strategic plans that aligned with organisational goals and objectives.
• Developed comprehensive performance management strategies to enhance operational efficiency.
• Implemented performance metrics to track progress and support continuous improvement.
• Facilitated regular performance reviews to provide constructive feedback and guidance.
• Developed tailored coaching programmes to enhance individual performance and team dynamics.
• Enhanced communication channels across departments to foster collaboration and transparency.