Summary
Overview
Work history
Education
Skills
Personal Information
Timeline
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Lucy Waterfield

Stanford,Essex

Summary

I am a driven and self-motivated leader who thrives in a fast-paced and dynamic environment. I derive great satisfaction from fostering the development of team members, enabling them to maximise their skills and achieve their full potential within a highly successful operation. I value open and honest relationships with colleagues, ensuring that tasks and targets are met to agreed standards and deadlines. I celebrate successes and hold team members accountable throughout the process. My focus is on both customer and partner satisfaction, making these priorities central to my decision-making to drive business success. I am relentless in maintaining the highest standards and constantly seek opportunities within the partnership to enhance my skills, knowledge, and experience.

Overview

5
5
years of professional experience
2
2
years of post-secondary education

Work history

Team Manager Compliance

Waitrose & Partners
City of London
04.2024 - 08.2025
  • Ensured company policies were implemented and adhered to.
  • Responded to compliance-related queries, keeping up to date with changes to regulations.
  • Reported on compliance performance senior management.
  • Maintained accurate and detailed compliance records.
  • Escalated areas of concern through appropriate internal or external channels.
  • Conducted intensive audits and risk assessments to identify and minimise non-compliance.
  • Reviewed and resolved complaints to uphold positive company reputation.
  • Recorded and actioned findings of internal investigations in line with proper procedure.
  • Promoted importance of proper regulatory knowledge throughout daily work.
  • Prepared reports and documentation after business inspections.
  • Managed various general administrative duties to strict timelines.
  • Conducted regular performance evaluations, providing constructive feedback and personalised development plans for team members.
  • Monitored staff performance and developed improvement plans.
  • Conducted performance reviews, identifying areas for development and rewarding high achievers.

Team Manager Ecommerce

Waitrose & Partners
City of London
10.2022 - 05.2024
  • Directed daily operations to achieve maximum output and reduce costs.
  • Understood and balanced Customer and Driver priorities to achieve overall objectives.
  • Identified and managed risks to limit time and budget impacts.
  • Set schedules of work and monitored progress to achieve timely programme delivery.
  • Educated teams on best practices to uplift speed and accuracy.
  • Built positive partner relationships for successful cross-team projects.
  • Evaluated team performance and highlighted opportunities to improve productivity and efficiency.
  • Transformed strategy into workable deliverables to achieve timely, under-budget project completion.
  • Promoted Partner self-organisation and responsibility through significant task delegation.
  • Encouraged team input to develop and innovate project operations and processes.
  • Selected, trained and performance-managed Partners to build results-focused team.
  • Empowered Partners through motivational coaching, mentoring and development.

Senior Lead Driving assessor

Waitrose & Partners
09.2020 - 10.2022
  • Conducted driver assessments to ensure compliance with Waitrose driving standards, including initial assessments, post-incident assessments, and annual re-assessments, escalating driver training requirements to Central Transport.
  • Investigated vehicle collisions and compiled reports for management, and disciplinary processes.
  • Reported and followed up on defects and damage to ensure availability of safe, legal and acceptable vehicles
  • Facilitated annual audits to verify that all driver documentation was current and compliant, and that vans met legal, safety, and operational standards, achieving a green audit score in each of the audits.
  • Supervised all operational tasks within the commercial department, including oversight of the partner lifecycle.
  • Actively supported Partners in delivering exceptional customer service.
  • Proactively addressed operational challenges, resolving issues arising from complex workflows and logistical requirements.
  • Ensured strict adherence to legal and regulatory requirements including Health & Safety, Working Time Directive, domestic driving hours, and internal operational procedures.
  • Managed driver scheduling and route planning to optimise efficiency and service delivery.

Education

IGCSES - English literature, English Language, Maths, Biology, Art, Information Technology, Geography, French, Business Studies

Simba International School
09.2005 - 08.2007

Highfield Level 3 Food Hygiene

Highfield Level 3 Retail Team Leader

Skills

  • Grocer 33 award
  • Leadership skills
  • Strategic planning
  • Customer relationship building
  • Logistical planning
  • Outstanding customer service
  • Strategic research
  • Mentoring and coaching
  • Performance monitoring
  • Partnership policies and procedures
  • Health and Safety Compliance
  • Conflict resolution
  • Upselling
  • Complaint handling
  • Calm under pressure
  • Problem-solving
  • Communication skills
  • Team building

Personal Information

Nationality: Zambian

Timeline

Team Manager Compliance

Waitrose & Partners
04.2024 - 08.2025

Team Manager Ecommerce

Waitrose & Partners
10.2022 - 05.2024

Senior Lead Driving assessor

Waitrose & Partners
09.2020 - 10.2022

IGCSES - English literature, English Language, Maths, Biology, Art, Information Technology, Geography, French, Business Studies

Simba International School
09.2005 - 08.2007

Highfield Level 3 Food Hygiene

Highfield Level 3 Retail Team Leader
Lucy Waterfield