Lucy Umah Chigozie
Sunderland,Tyne & Wear
Summary
Compassionate Healthcare Support Worker with robust experience delivering high-quality patient care across diverse healthcare settings. Strong background in assisting with daily living activities, administering medications, and providing emotional support. Adept at collaborating with multidisciplinary teams to ensure optimal patient outcomes. Skilled in maintaining accurate records and ensuring safe, clean environment for all.
Overview
3
3
years of professional experience
Work History
Support Worker
Sunderland Care and Support
Sunderland, Tyne & Wear
04.2024 - Current
- Assisted clients with daily living activities, promoting independence and enhancing quality of life.
- Collaborated with multidisciplinary teams to develop and implement personalised care plans for clients.
- Administered medication and monitored client health conditions, reporting any changes to healthcare professionals.
- Maintained accurate records of client interactions and care provided, ensuring compliance with regulatory standards.
- Assisted clients with daily living activities, including personal hygiene, meal preparation, and mobility, promoting independence.
- Administered medication accurately and safely, following strict healthcare protocols to maintain client well-being.
- Provided personalised care and support to individuals with diverse needs, enhancing their quality of life.
- Offered emotional support and companionship, reducing feelings of isolation among clients.
- Escorted clients to shops, appointments and special events, tailoring service to meet mobility and personal needs of individuals.
- Participated in training sessions to enhance skills and knowledge, staying informed about best practices in care.
- Tracked and documented client behaviours, activity engagement, skills development and notable incidents.
- Managed challenging behaviour through de-escalation techniques and positive reinforcement, ensuring a safe environment.
- Monitored client health and well-being, swiftly responding to emergencies and liaising with healthcare providers as necessary.
- De-escalated violent, aggressive and threatening behaviour.
- Supported clients in managing their finances and budgeting, increasing their financial independence and security.
- Arranged transport for clients to attend medical appointments, social events, and other activities, enhancing their community participation.
- Collaborated with healthcare professionals to coordinate care services, ensuring a holistic approach to client health.
- Implemented strategies to support clients with mental health issues, contributing to their emotional and psychological well-being.
- Generated detailed reports to document clients' progress.
- Conducted regular risk assessments in clients' homes to identify potential hazards and implement preventative measures.
- Coached clients to implement life-changing behaviours, demonstrating empathy and active listening skills.
- Helped clients access community medical, housing and transportation resources.
- Helped to select and admit clients to appropriate services.
- Utilised assistive technology and equipment to support clients' physical needs and improve their access to services.
- Facilitated weekly group meetings, listening actively and offering compassionate support.
Healthcare Support Worker
Austine Resource healthcare limited
Sunderland, Tyne & Wear
01.2024 - 01.2025
- Administered prescribed medications while monitoring patient responses.
- Assisted patients with daily living activities to promote independence.
- Maintained hygiene and cleanliness of patient environments to ensure comfort.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Assisted patients with daily personal care tasks, including bathing, dressing, and grooming to promote comfort and hygiene.
- Worked with compassion, kindness and care to deliver exceptional patient-centred clinical services.
- Supported patients with day-to-day wellbeing, including washing, dressing, feeding and medication administration.
- Stayed in line with health and safety regulations by wearing PPE throughout patient examinations, such as gloves, aprons and face masks.
- Responded promptly to patient alarms and calls for assistance, providing immediate support or escalation as necessary.
- Obtained current medical information, weight, height and vital signs to aid care planning.
Health Care Assistant
Marigold Nursing Home Sunderland
Sunderland, Tyne & Wear
10.2022 - 06.2024
- Monitored and recorded vital signs to support healthcare staff.
- Supported residents in mobility and physical therapy exercises.
- Maintained cleanliness and hygiene standards in residents' living spaces.
- Communicated effectively with residents to promote wellbeing and comfort.
- Collaborated with healthcare team to implement care plans.
- Provided companionship and emotional support to enhance resident quality of life.
- Provided quality personal care, such as dressing and bathing, while maintaining respect and sensitivity.
- Documented care provided, ensuring accurate and up-to-date records were kept.
- Maintained a clean and hygienic environment in patient areas, adhering to infection control protocols.
- Built strong, trusting relationships with patients by providing continuous support and delivering best possible care.
- Helped patients with bathing, meal assistance, toileting and mobility support.
- Supported patients with nutrition and hydration needs, ensuring they received appropriate meals and assisting with feeding when necessary.
- Changed bed linen and washed patient clothes regularly, maintaining proper hygiene standards.
- Monitored patient behaviour closely to determine health changes, reporting concerns immediately.
- Positioned and transported patients in wheelchairs or on movable beds.
- Established friendly rapport with patients to promote positive health and wellbeing.
- Facilitated patient mobility through assistance with walking, transfers, and use of mobility aids, preventing falls and promoting independence.
- Monitored patient health, behavioural and physical changes, promptly reporting concerns to ward supervisor.
- Managed challenging behaviour sensitively, adopting a person-centred approach.
- Applied principles of safeguarding and protection in all interactions, recognising and reporting any concerns about patient welfare.
- Monitored and recorded vital signs, contributing to health assessments and care plans.
- Reduced patient anxiety by clearly and calmly explaining clinical processes and procedures.
- Recorded vital signs such as blood pressure, temperature, and pulse, contributing to patient health monitoring.
- Responded promptly to emergencies, applying first aid and alerting medical staff.
- Conducted risk assessments to identify potential hazards within the care setting.
- Maintained and updated digital patient records and medical information.
- Administered medication under supervision, adhering to strict healthcare guidelines.
- Measured and recorded patient temperatures, pulse, respirations and weight throughout hospital stay.
- Charted patient information related to vital signs, pain management and daily inputs and outputs.
- Assisted in the administration of various medications and taking samples from patients when required.
- Collaborated with multidisciplinary teams to deliver holistic care, participating in meetings and sharing observations.
- Promptly reported low stock levels of healthcare equipment and materials.
- Managed the counting and ordering of establishment supplies, including medication, food and bedding.
- Counselled patients on pain management and medication risks with strong focus on substance abuse prevention.
Education
Bachelor of Science - Geology
Enugu state university of science and Technology
Enugu State01-2006
GCSEs - science
Ifeakala Community Secondary School
Imo state01-2000
Skills
- Medication administration
- Personal care
- Patient monitoring
- Care planning
- Risk assessment
- Team collaboration
- Health documentation
- Time management
- Infection control
- Behaviour management
- Community resource access
- Infection prevention and control
- Food Hygiene
- Patient care
- Safeguarding
- Basic life support
- Mobility assistance
- Dementia awareness
- First Aid
- Manual handling training
- Record-keeping
- End Of Life Care
- Manual handling
- Healthcare and safety
- Mental health support
- Meal preparation
- Person-centred care plans
- Elderly care
- Calm under pressure
- Mobility support
- Vital signs monitoring
- Stoma care
- Vitals monitoring and recording
- Diet and nutrition assistance
- Medicine administration
- Medical records
- Nursing care
- Patient handling and positioning
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Support Worker
Sunderland Care and Support
04.2024 - Current
Healthcare Support Worker
Austine Resource healthcare limited
01.2024 - 01.2025
Health Care Assistant
Marigold Nursing Home Sunderland
10.2022 - 06.2024
Bachelor of Science - Geology
Enugu state university of science and Technology
GCSEs - science
Ifeakala Community Secondary School