Lucy Turner

• Mentored and trained team members, fostering a positive and collaborative environment.
• Provided exceptional customer service, building strong relationships with clients.
• Supported the store manager in team coaching, stock management, and maintaining accurate inventory.
• Ensured health and safety standards for the store, staff, and customers.
• Stayed updated on pet care knowledge and services to assist clients effectively.
• Managed animal care tasks, including feeding, cleaning, and enrichment.
• Assisted in the adoption process, customer engagement, and pet welfare.
• Completed dog training course and obtained forklift license for stock handling.
• Contributed to visual merchandising and local marketing efforts.

Australian Employment:

• Premier Fresh (Lancaster, VIC) – October to December 2022
• Tomato picking, de-leafing, and plant upkeep.
  General cleaning of equipment, machinery, and greenhouse.
  
• Indigo Farm (Galore, NSW) – January to February 2023
• Potato grading and various labour tasks, including fixing pallets and removing barbed wire fences.
  De-weeding and ground upkeep.
  Operated a buggy, collecting turf scraps and unloading them.
  
• Kalafatis (Shepparton, VIC) – March to April 2023
• Packed apples and papples, ensuring efficient processing.
  Prepared and organized materials and equipment for fruit packing.
  
• Quinlan Farming (Ballarat, VIC) – August to September 2023
• Graded potatoes on a harvester.
  Assisted in fixing the harvester when needed.
  

• Support SEN students in the classroom, ensuring individualized attention and learning support.
• Assist the teacher with planning and delivering engaging lessons.
• Lead interventions to support student learning and development.
• Organize and facilitate after-school club activities to promote student engagement.
• Record and track pupil targets and progress to monitor academic development.

• Provide classroom support, assisting with lessons, personal care, and hydrotherapy.
• Assist with moving, handling, and tube feeding, ensuring safety and comfort.
• Support during lunchtime and breaks, supervising students and assisting with feeding.
• Communicate with parents and carers daily via home/schoolbook and phone meetings.
• Perform administrative tasks such as photocopying, laminating, and recording student progress.
• Update medical/behaviour reports and track targets on online systems.
• Participate in training (Makaton, epilepsy, tube feeding, moving and handling, Team Teach).
• Manage social and behavioural concerns and liaise with multidisciplinary teams.
• Assist in lesson and schedule planning and attend safeguarding meetings.

Voluntary Experience:

• Assisted with animal care and customer service at various animal-related establishments, including Sheffield Cats Shelter, Posh Pawz, Brinsworth Boarding Kennels, LazeeBones Pet Services, and Askham Bryan College.
• Responsibilities included cleaning and maintaining animal enclosures, administering medication, walking dogs, feeding, providing exercise, and ensuring health and safety standards.
• Provided excellent customer service by guiding visitors, answering inquiries, and participating in promotional activities.
• Gained hands-on experience in animal training, grooming, and general care, while ensuring the cleanliness and safety of work environments.

• Greet and assist customers, fostering a friendly and welcoming environment to enhance the customer experience.
• Operate the till efficiently, adhering to company procedures to ensure accurate transactions and high levels of customer service.
• Maintain a clean, tidy, and safe working environment, demonstrating a thorough understanding of health and safety responsibilities.
• Collaborate effectively with colleagues, supporting teamwork and assisting others as directed to ensure smooth store operations.
• Stay up to date with seasonal fashion trends, identifying key styles within the company range and providing insights to the Team Leader.
• Implement and uphold high visual merchandising standards by efficiently preparing and displaying merchandise, ensuring alignment with floor plans and stock availability.
• Maintain a professional appearance with high personal standards, ensuring a clean and well-maintained uniform at all times.