Lucy Tuck
Thatcham,West Berkshire
Summary
Highly adaptable and resilient professional with a strong foundation in creativity, communication, and teamwork. Demonstrate critical thinking and the ability to meet deadlines while thriving under pressure. Skilled in time management and customer service, with a proven capacity to foster positive interactions and deliver results. Committed to leveraging these strengths to contribute effectively in dynamic environments.
Overview
12
12
years of professional experience
Work history
Office Manager
FMG
Slough, Berkshire
02.2014 - Current
I have worked at Nationwide Crash Repairs which was then bought out by FMG for nearly 12 years.
I started as a CSA and was then promoted to office manager just over 2 years ago.
My job role entailed;
- Managing a team of 4 CSA's and 1 mobile scheduler.
- Overseeing the daily running of reception and 4 mobile technicians.
- Handling any complaints from the body shop or mobile team in a timely manner.
- Worked closely with the manager to prepare for PAS audits.
- Maintained stocks of uniform and stationary supplies for the office.
- Dealing with the apprentices training rescheme and arranging travel.
- Handling the sites health and safety and compliance which includes liaising with contractors.
Skills
Creativity
Communication
Friendly
Teamwork
Critical thinking
Meeting deadlines
Resilience
Work well under pressure
Time management
Customer Service
Timeline
Office Manager
FMG
02.2014 - Current
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