Lucy Taylor

Managed key accounts, ensuring high customer satisfaction and being the first call for new work. Brought on multiple large companies seeking a responsive process with quick turnaround and quality workmanship. Established strong customer relationships for enhanced loyalty, without lowering prices. Networked with media and PR professionals to expand campaign reach through social media advertising, Google Ads (PPC) and SEO, increasing new business leads by 25% month on month and elevating the company from 100th to top 5 on Google. Created social media advertisements that generated significant new enquiries.

Organised employee travel accommodations, including air or train transport and overnight bookings. Managed fleet of vans, traffic violations, and all enquiries, quotes, and follow-ups. Coordinated Director's personal and business schedules, ensuring a constant stream of work in the diary. Priced glass for customers without a survey, managing the entire process from start to finish, and created new business opportunities. Contacted and converted potential customers via telephone, email, and in-person enquiries.

Presented regular reports on market trends and competition activities at board meetings, aiding executive decision-making processes.

Enhanced market visibility with the creation of effective marketing campaigns.

Monitored sales performance regularly to identify areas that needed improvement.

• Served customers food, drinks, and artisan coffees, assisted Chef with food prep, and managed stock rotation to ensure timely service. Handled diverse customer needs, including dietary requirements and allergies, to enhance customer satisfaction. Maintained health and hygiene standards in front of house and kitchen, training staff to uphold these standards during busy services.

• Managed and organised large-scale internal and external projects across UK and Europe valued between £25,000 and £15,000,000, creating project plans, setting goals, and coordinating stakeholder engagement to achieve successful project completion within set timelines. Oversaw more than 10 concurrent projects, establishing deadlines and delivering regular updates to all stakeholders while upholding strict confidentiality standards. It was extremely important to have a meticulous eye for detail and provide documented and regular goals for each participant, while making sure any problems encountered are resolved swiftly. The projects could be onboarding a new or existing large business, developing a new line of business, working with IT to combine IT systems while maintaining Data Protection or helping Regional, National and Global Account Managers and Sales Managers elevate their business accounts with expert assistance. Collaborated with multiple departments internally and externally through various communication channels, facilitating effective meetings and managing diaries and schedules for all project participants. I steered teams through complex project phases to successful completion and expedited issue resolution to minimise delays in project timelines.

Retained lucrative business lines and identified new opportunities, negotiating contracts to secure long-term client relationships. Managed key accounts, achieving consistent year-on-year growth by providing cost-saving ideas and introducing new business initiatives to increase client spend while reducing their expenditure in other areas. Collaborated on charity events, designed enhanced reporting, and cultivated a high-performing sales culture through motivation sessions and reward schemes. Developed bespoke payment methods ensuring timely invoice payment, leading to 25% year-on-year revenue growth.

Facilitated onboarding of multiple businesses through established relationships, boosting new business numbers by 20%.

• Trained staff on customer service and rental systems to enhance client interactions.

• I provided support to customers requiring breakdown assistance in a hectic environment. I was often required to juggle many customers at any one time and to to prioritise the most vulnerable.

• I provided advanced customer service enquiries through call centre support and email response. I also provided support for customer complaints, dealt with compensation claims and communicated the outcome of my investigations to various hotels and travel companies.