Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Lucy Swinney

Sunderland,Tyne and Wear

Summary

Organised, independent worker with strong time management skills. Detail-orientated and able to learn new tasks quickly and effectively. Possessing excellent memory and aptitude for calculations. Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Customer-focused bar professional with conversational skills, drinks knowledge and dedication to guest safety. History of keeping bar profitable and fun place for customers. Dedicated student proficient in managing childcare needs for busy families. Always willing to step in and take on additional household tasks.

Overview

2
2
years of professional experience

Work history

Hotel Waitress

the clarion hotel
sunderland , Tyne and Wear
05.2022 - 08.2023
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
  • Warmly greeted guests upon arrival to create welcoming atmosphere.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Provided efficient food and drinks service for high levels of customer satisfaction.
  • Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.

Coffee Barista

the play cafe
sunderland , Tyne and Wear
05.2021 - 06.2023
  • Demonstrated skills in espresso extraction and latte art to deliver great service across team of 8.
  • Displayed exceptional knowledge of 15 drink products to clearly present and explain coffee drink menu.
  • Coordinated preparation of food orders to facilitate highly organised and timely service by waiting staff.
  • Fulfilled personalised orders with speciality milk options, meeting strict dietary requirements.
  • Built strong relationships with customers, recalling names and regular orders to maintain rapport and loyalty.

babysitter

own business
sunderland , Tyne and Wear
05.2022 - 03.2023
  • Maintained appropriate control of children through confident communication and positive encouragement.
  • Consistently maintained safe and hazard-free environment for optimum child safety and security.
  • Supervised numerous children of varying ages, consistently promoting safe, developmentally appropriate childcare practices.
  • Followed parent's instructions to maintain routines and schedules.

Education

GCSEs - biology A, chemistry A, physics A, maths B, English literature A*, English language B, French B

St Anthony's Girls' Catholic Academy
Sunderland
09/2017 - 09/2022

A-Levels - biology, chemistry, business

St Anthony's Girls' Catholic Academy
Sunderland
09/2023 -

Skills

  • Health and Safety awareness
  • Enthusiastic communicator
  • Highly responsible and reliable
  • Verbal communication
  • Till balancing
  • Quality checking
  • Effective sales techniques
  • Counter service

Languages

English
Native
French
Intermediate

Timeline

Hotel Waitress

the clarion hotel
05.2022 - 08.2023

babysitter

own business
05.2022 - 03.2023

Coffee Barista

the play cafe
05.2021 - 06.2023

GCSEs - biology A, chemistry A, physics A, maths B, English literature A*, English language B, French B

St Anthony's Girls' Catholic Academy
09/2017 - 09/2022

A-Levels - biology, chemistry, business

St Anthony's Girls' Catholic Academy
09/2023 -
Lucy Swinney