Lucy Stapleton
Basildon
Summary
History graduate with strong research and analytical skills, complemented by extensive experience in customer-facing roles. Proven ability to thrive in fast-paced environments while resolving complex queries with professionalism and empathy. Committed to contributing effectively within team settings and eager to learn and grow in a values-driven organisation.
Overview
7
7
years of professional experience
Work history
The Five Bells FOH Team Member
Mitchells & Butlers
Basildon, Essex
2020.11 - Current
- Fostered customer relationships through attentive and personalised service.
- Assisted teams in delivering effective front and back of house service within fast-paced hospitality settings.
- Helped maintain operational standards in high-pressure environments.
Server
Wollaton Miller and Carter
Nottingham , Wollaton
2022.09 - 2025.04
- Assisted in delivering high-quality wine service paired with extensive steak knowledge to elevate dining experiences.
- Enhanced quality of service and customer satisfaction skills through direct engagement with guests.
- Supported guests' celebrations by creating personalised and memorable moments for each occasion.
Green Libraries Research Assistant
University of Nottingham
Nottingham
2023.10 - 2024.05
- Conducted in-depth research on climate justice, sustainability priorities, and higher education sector best practices.
- Contributed to a comprehensive sustainability action plan focused on energy efficiency, climate literacy, and resource management.
- Supported Hallward Library’s transition to become the University’s first Green Library during its move from gas to ground source heating.
- Produced a detailed written report and presented findings to university and library stakeholders.
Tutor
First Class Learning
Westcliff-on-sea, Essex
2021.02 - 2021.11
- Facilitated student development of academic confidence and effective study techniques.
- Tailored teaching methods to meet diverse learning styles, enhancing student engagement.
Accounting Assistant
RSE technologies
Laindon, Essex
2019.07 - 2019.09
- Compiled financial reports including cash receipts, expenditure, accounts payable and receivable, and profit and loss summaries.
- Managed invoice tracking and client and supplier communications.
- Gained experience using accounting systems and administrative processes
Education
Bachelor of Arts - History
University of Nottingham
Nottingham, NGMA-Levels -
Westcliff High School for Girls
Westcliff-on-SeaGCSEs -
Woodlands School
Basildon, EssexSkills
- Deadline management
- Team collaboration
- Research and qualitative analysis
- Customer service excellence
Accomplishments
- Betty finch award speaking competition winner
- Head girl of Woodlands School
- Debate Club Captain
- DofE award
- EPQ
- Hyrox Mixed Doubles
- Completed mathematics master classes at RI
Timeline
Green Libraries Research Assistant
University of Nottingham
2023.10 - 2024.05
Server
Wollaton Miller and Carter
2022.09 - 2025.04
Tutor
First Class Learning
2021.02 - 2021.11
The Five Bells FOH Team Member
Mitchells & Butlers
2020.11 - Current
Accounting Assistant
RSE technologies
2019.07 - 2019.09
Bachelor of Arts - History
University of Nottingham
A-Levels -
Westcliff High School for Girls
GCSEs -
Woodlands School